Hoteles en Playa del Carmen, Riviera Maya

I had a very pleasant stay - my room was quiet, clean and the AC worked great. The staff was helpful and friendly. I didn't go for the all-inclusive option, and thought this is very good value for the money for a no-frills stay!

Clean, friendly AI resort. Staff is super nice and they go above and beyond to accommodate your needs. Food is good, lots to choose from. The only bad thing is you only get 1 free A La carte reservation for every 3 nights you stay there. Buffet restaurants have quality food but can get a bit crowded at times. Beach, cenotes, mayan ruins,.... there is A LOT to do in resort itself. Monkeys from the jungle are running around, lizards, birds, ... Great shows at night, free tours during the day. There is lots of bars and they serve whatever you want -24/7. Drinks are GOOD!

Family of four stayed for a week. Apartment was nice with a lovely roof-top pool. Only a few easy blocks to the beach. Staff were congenial. Right next to a major bus station which is noisy all night long.

The room was nice, the grounds and gardens were amazing and well kept. The beach was nice with white sand and clear blue water, and there were plenty of beach chairs. The resort pools covered an extensive area of the resort property. The staff were friendly and worked hard to make the stay enjoyable. Food and beverages were excellent.

The hotel is in a lovely colonial-style building with a nice courtyard pool. The rooms are spacious, and the beds large and comfortable. However, the whole experience was overshadowed by noise. The road out front is being dug up and the bone-jarring noise all day and into the evening is unreal. We could even feel the vibrations in the room! Also you can't access the hotel without clambering over planks of wood loosely laid over the roadworks. I really feel the hotel should mention this in advance - it's pretty galling to arrive to such mess and noise. On arrival we were allocated a room directly overlooking the roadworks, and with no fan. The room was stiflingly hot and smelled awful - damp and musty. I asked to change rooms and thankfully was able to. The new room was still noisy, but the ventilation worked. But the in-room fridge didn't work, and the coffee-making facilities included enough for just one cup! Aside from that, you're one block from 5th Ave so the noise all night from bars and clubs and people shouting in the street doesn't make for a good night's sleep. Glad to be just passing through for one night!

Stayed there for over a week, close to everything and to the great ah cacao cafe, the staff is helping and so nuce!

The rooms are spacious and light. Minimal furnishings but very modern, clean look. The hotel is only 5 months old. Previous guests had complained there were no hooks for towels but by the time we arrived that had been rectified. The owners/managers are paying attention to the reviews/comments. The WiFi was important for us and worked well. Breakfasts are included. While not on site, they were a 2 minute walk away at a full service restaurant. Breakfast options were perfect and the coffee is very good. The hotel is a 3 minute walk from 5th Avenue, the touristy walking street with many very good restaurants and a 5 minute walk from the beach. Towels and coupons for free beach chairs provided by the hotel. We would have been happy with a small desk since we were teleworking each morning. And one more chair. But this room was a very good value. I look forward to our next visit. I would definitely return to this hotel.

Lovely stay at this resort, we'd go back again and again!

We had a very enjoyable vacation at The Royal Haciendas. Nothing to complain about at this resort. Excellent location, accommodations, food and hospitality :) We would recommend this place to young and old; everyone seemed to be having a great time!