Hoteles en Playa del Carmen, Riviera Maya

Can't say enough wonderful things about the hotel, the staff and the food. Far exceeded our expectations!! Will definately go back next year. The staff was so pleasant and kind. Couldn't do enough for us. Such genuine niceness and sincerity!!

amazing beautiful resort with nice staff, food could be improved thought

Rooms are quite small but adequate. Very clean and staff are excellent. Would recommend if looking for a simple, clean budget hotel

From the time we walked in until the time we left, we were treated like Royalty. From Turning down our beds to champagne in the room, they even booked our dinner resv for us every night. The cleaniness of this hotel did more than impress us, it was a 10 Star (out of a five star rating) The Beach was also super clean. We were waited on hand and foot 24/7. The food was fresh and amazing. Better than any other all inclusive we have ever stayed at. And the drinks were also a 10 star! The only stipulation was that we thought there would be more of a night life there in the resort. But the fun stopped about 11 pm every night. So we had to take a taxi into the town of Playa to get into the action. This hotel is definitely above and beyond!

We had a great stay. Our room was exceptionally spacious and clean. Our bed was very comfortable and the spa bath in the room a real luxury. It was well located in Playa to allow easy access to everything. The roof top pool and bar were brilliant and we spent relaxing hours chilling there. The staff were really friendly and helpful, would highly recommend this hotel.

This is my family's 2nd visit to Grand Velas and it is hands down the best! Food, service, and rooms are great. The whole resort is beautiful and well kept. The staff is so friendly and helpful. Some even remembered us from last year. There isn't a lot to complain about. The only minor issue is the night life. There is not a lot for a family with children to do in the evening. There are nice bars and clubs but they don't want children and the teen club doesn't want adults. Other than that it was great! I strongly recommend it.

I enjoy sleeping on a really clean room Carla who was are housekeeping. Was great Are room was really clean and. I feel that I can trust the housekeeping I always leave money or my jewelry on the night stand and she move the stuff to clean but I always fine all my stuff Room service was really good never hade a problem

We visited the hotel for our 2nd anniversary~ We got married in Cancun and wanted to go back~ Hotel is extremely private in the middle of the Mayan Jungle with amazing staff. The reason why we chose the hotel was because it was a pet friendly hotel. Our two little babies were the ring boy and flower girl on our wedding and wanted to take them back to Mexico. They had all the amenities to accommodate us and our 2 little dogs. The staff was so kind to upgrade our room on our last day as a gift to us~ such a romantic hotel. Could have not asked more. Staff was extremely friendly and did such an excellent job to make us feel comfortable~ Food was amazing. All the little details that the staff did for us made our stay even better~ They even had bottles of water on the day of departure to the airport~ We will recommend the hotel to friends and family and hope to go back sometime in the near future.

Great experience. Everything was wonderful. The only exception may be the wireless connection but we worked thru that. Sandra was so very helpful as was everyone at the front desk. The pool staff were exceptional. The guys in the restaurant really aimed to please. I would highly recommend. The hotel is right off 5th avenue and close to all the best restaurants. We do not do all inclusive as we want the opportunity to choose all the great food in Playa.