Dear Elieivis,We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Kind regards,

Dear Bladimir,We would like to express our gratitude for your feedback. We deeply regret any inconveniences you may have faced during your stay at our hotel. We hope that you will consider giving us another opportunity to serve you in the future.Best regards,Jose Maria Perez

Dear Hugo,Your loyalty means a lot to us. We truly appreciate your feedback. We look forward to hosting you!Best regards,Jose Maria Perez

Estimado Hairo,En todo el hotel, contamos con un sistema de vigilancia por CCTV que evidencia que nuestro personal le solicitó que apagaran una hookah y no un cigarro, en cumplimiento de la Ley No. 16-19 de la República Dominicana, que prohíbe el uso de la hookah. La solicitud de abandonar nuestras instalaciones se debió al comportamiento inadecuado, y en ningún momento toleramos agresiones o conductas inapropiadas. La seguridad y el bienestar de todos nuestros huéspedes y colaboradores son de máxima importancia.Saludos,Jose Maria Perez

Dear Horacio,Thank you for choosing us as your preferred accommodation. We highly value your feedback. We look forward to having the honor of welcoming you back home to offer you a truly remarkable experience.Best regards,Jose Maria Perez

Estimado Mei Ling,Apreciamos que usted y su familia hayan elegido Secrets Royal Beach para sus vacaciones. Nos honra saber que desde nuestras areas VIP, hasta el servicio de nuestros colaboradores, todo ha estado a la altura de sus expectativas. Esperamos que nos permita continuar siendo parte de sus vacaciones en el futuro. Saludos cordiales,Jose Maria Perez

Dear mickelle,We want to express our sincere gratitude for choosing to stay with us. Your feedback is invaluable. We look forward to having the honor of welcoming you back home to offer you a truly remarkable experience.Greetings,Jose Maria Perez

Dear Wendy,Thank you for being our valued guest at Secrets Royal Beach Punta Cana. We greatly appreciate your feedback. We thank you on behalf of our team and Management.Regards,Jose Maria Perez

Dear DENNYS,Your loyalty means a lot to us. We truly appreciate your feedback. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Regards,Jose Maria Perez

Dear Alan,Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience you experienced during your stay. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future.Best regards,Jose Maria Perez

Dear Maria,Thank you for your great rating! We are proud to we met your expectations during your stay at Secrets Royal Beach. Our team strives to provide a memorable experience to each and every guest. We hope to have the pleasure of welcoming you again in the future!Regards,Jose Maria Perez

Dear Nicolas,Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product. Unfortunately, we can see that you did not enjoy all the services we provided to you and your family. We apologize for any shortcomings on our end. The areas you have raised are under close revision with the Department Heads. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Regards,José María Pérez

Estimada Gloria,Gracias por elegir nuestro resort como anfitrión en sus vacaciones recientes. Ha sido un placer contar con usted y le agradecemos que se haya tomado el tiempo de compartir su experiencia con nosotros. Hemos tomado nota de las áreas de oportunidad amablemente mencionadas en su resumen. Sus comentarios nos motivan a seguir proporcionando a nuestros huéspedes el servicio de alta calidad que se merecen. Agradecemos sus amables comentarios sobre nuestro resort y esperamos que nos contacte para una proxima visita, le garantizamos la mejor de las experiencias.Saludos,José María Pérez

Estimado Carlos,Gracias por elegir nuestro resort como anfitrión en sus vacaciones recientes. Ha sido un placer contar con usted y le agradecemos que se haya tomado el tiempo de compartir su experiencia con nosotros. Hemos tomado nota de las áreas de oportunidad amablemente mencionadas en su resumen. Sus comentarios nos motivan a seguir proporcionando a nuestros huéspedes el servicio de alta calidad que se merecen. Agradecemos sus amables comentarios sobre nuestro resort y esperamos que nos contacte para una proxima visita, le garantizamos la mejor de las experiencias.Saludos,Daniel Rodriguez

Estimada Yhanna, Agradecemos sobremanera su visita. Esperamos poder volver a recibirle en el futuro cercano. Saludos cordiales, Carolaine Morales

Dear Aldo, Thank you for choosing our hotel as your holiday destination. We are willing to welcome you back  Best Regards Pamela Santos

Estimado Hector M. Gracias por alojarse en Secrets Royal Beach para sus vacaciones y compartir su estancia. Nos alegra saber que ha tenido una excelente estancia y esperamos recibirle nueva vez. Saludos, José Maria Pérez Resident Manager

Estimado Alejandro, Gracias por alojarse con nosotros y compartir su opinión. A pesar de apreciar su comentario sobre la belleza del hotel, nos preocupa que su experiencia no haya sido satisfactoria. Hemos tomado nota de su retroalimentación para que el equipo tome acciones al respecto. Lamentamos inmensamente que algunos aspectos de su estancia no cumplieran sus expectativas. Saludos cordiales, José Maria Pérez Resident Manager

Estimado Vladimir, Gracias por alojarse con nosotros. Lamentamos saber que nuestros servicios no hayan cumplido con sus expectativas. Usualmente nuestros huéspedes destacan, por sobre todas las cosas, la atención del personal y es una pena leer que este no haya sido su caso. Apreciamos que nos exprese su sentir porque eso nos da la oportunidad de utilizar su retroalimentación para mejorar. Esperamos en el futuro considere darnos otra oportunidad de cambiar su percepción. Saludos cordiales, José Maria Pérez Resident Manager

Estimada Larissa, Gracias por alojarse con nosotros y compartir su experiencia. Nos apena saber que su estancia no haya sido satisfactoria. He transmitido su sentir a los departamentos pertinentes. Queremos aprovechar para aclarar que el Preferred Club tiene entre sus inclusiones: el acceso a áreas exclusivas (piscinas, bares, lounges, lado de la playa), servicio de mayordomo, bebidas premium, entre otros. Con respecto a los bares de playa, estos cierran a las 6:00 pm porque las piscinas cierran a las 6:00 pm, pues posterior a eso son sometidas a un proceso químico de mantenimiento. Reiteramos cuanto lamentamos que su estancia con nosotros no haya cumplido sus expectativas. Saludos cordiales, José Maria Pérez Resident Manager

Estimado huésped, Gracias por alojarse en Secrets Royal Beach durante sus vacaciones. Nos complacen y honran sus comentarios sobre las atenciones y el servicio. Esperamos recibirle nueva vez en el futuro. Saludos cordiales, José Maria Pérez Resident Manager

Dear Guest, Thank you for selecting Secrets Royal Beach for your holidays. We are glad to learn that you had a good experience and look forward to the opportunity to improve this experience. Best regards, José Maria Pérez Assistant Manager

Estimado huésped, Gracias por alojarse con nosotros durante sus vacaciones en Punta Cana. Nos honra que destaque las atenciones que recibió y que recomiende nuestro hotel. Ansiamos tenerle nueva vez con nosotros. Saludos cordiales, José Maria Pérez Hotel Manager

Estimada Beronica, Gracias por alojarse en Secrets Royal Beach para sus vacaciones. Nos alegra saber que le ha gustado nuestra propiedad y esperamos que nos permita recibirle nueva vez. Saludos cordiales, José Maria Pérez Hotel Manager

Estimado Huésped, Gracias por alojarse en Secrets Royal Beach durante sus vacaciones. Nos alegra y honra su excelente valoración. Sin embargo, lamentamos que sus expectativas no hayan sido alcanzadas. Sepa que tratamos de ofrecer a nuestro huésped un ambiente muy variado pues recibimos huéspedes de diferentes nacionalidades. Así mismo ofrecemos opciones de comida dominicana y tenemos un atardecer dominicano. Nos encantaría tenerle nueva vez con nosotros. Saludos cordiales, Clara Escribano General Manager

Estimado Huésped, Gracias por alojarse en nuestro hotel durante sus vacaciones. Nos alegra leer que en esta primera experiencia con nosotros hemos logrado satisfacer sus expectativas y por tanto ha tenido una experiencia muy buena. Apreciamos haya traído a nuestra atención su sugerencia. La misma que transmitiremos al equipo. Es importante mencionar que tratamos de ofrecer a nuestros huéspedes actividades, pero así mismo espacio para su completa relajación. Ansiamos en futuras ocasiones nos permita hospedarle. Saludos cordiales, Clara Escribano General Manager

Estimado Luis, Gracias por haber elegido nuestro hotel para sus vacaciones. Nos complace saber que ha sido una buena estancia y que ha quedado usted satisfecho con el servicio y las habitaciones. Con respecto a las camas, debido al tamaño de las habitaciones y el diseño de la misma no podemos colocar más de dos camas queen. Esperamos nos permita hospedarle nueva vez en el futuro. Saludos cordiales, Clara Escribano General Manager

Dear Anonimus on Thank you for choosing Secrets Royal Beach as your vacation destination Also thank you for your rate which is of vital importance to us. Hope to have you back in our island. Clara Escribano General Manager Secrets Royal Beach Punta Cana

Dear Guest, It is an honor that you have stayed in the paradise of Secrets Royal Beach Punta Cana. We are more than happy that you have taken part of your valuable time to share the perception of your experience. Thank you for trusting us and we hope to welcome you back to our facilities soon! Best regards, Clara Escribano General Manager Secrets Royal Beach Punta Cana

Dear Guest, It is wonderful that you have chosen Secrets Royal Beach Punta Cana to enjoy your recent experience in the Caribbean. We are happy to confirm through your rating that you have enjoyed a wonderful stay at our facilities and that the services received have been to your liking. We hope to have the honor of welcoming you again soon in paradise! Best regards, Clara Escribano General Manager Secrets Royal Beach Punta Cana

Estimada Carmen, Muchas gracias por escoger el paraíso de Secrets Royal Beach Punta Cana para vivir una experiencia extraordinaria. Para nosotros es de gran regocijo el confirmar que obtuvo una estadía fantástica en nuestras instalaciones, esto nos motiva a continuar realizando nuestro trabajo de la mejor manera posible y con gran determinación para seguir garantizando unas excelentes vacaciones a cada uno de nuestros huéspedes. Su observación será tratada con el departamento correspondiente. ¡Esperamos tener el grato placer de recibirle una vez más! Saludos cordiales, Clara Escribano Gerente General Secrets Royal Beach Punta Cana

Estimado(a) Nieves, gracias por elegir nuestro resort como su destino de viaje y tomarse el tiempo para describir su experiencia, así como agradecer por su apreciación a las habitaciones. Lamentamos que algunos aspectos durante su viaje no hayan sido acordes a sus expectativas y, en consecuencia, le impidieron tener una estadía más placentera. Quiero hacerle saber que todas tus evaluaciones son importantes, ya que son las que ayudan a mejorar, estoy tomando notas de esas evaluaciones para compartirlas con todos los departamentos correspondientes. Deseamos tener una oportunidad futura para demostrar nuestra capacidad para mejorar esta experiencia. Saludos cordiales, Katherine Peralta Gerente de redes sociales

Hola Aitor, Lamentamos el inconveniente que ha tenido al momento de su llegada. Podemos asegurarle que es una situación bastante atípica y estamos investigando las causas del mismo para evitar que algo similar vuelva a suceder. Saludos,

Estimado Luis, Gracias por visitar nuestro hotel y destacar cuan buena fue su estancia, así como la variedad gastronómica. Sin embargo, nos preocupa el comentario que nos hace al respecto de la bebida. Esta queja es completamente atípica en nuestro hotel, y podemos asegurarle que las botellas que ofrecemos en nuestros bares son abiertas al momento de servirle a nuestros clientes. Investigaremos con más profundidad su disgusto. Saludos,

Hola Carlos, gracias por preferir nuestro resort como su destino para vacacionar en Punta Cana. Nos complace saber que usted disfrutó de su estancia con nosotros. Compartiremos sus opiniones con respecto a aquellas áreas que debemos mejorar. Para todo el equipo sería un placer ofrecerle una excelente experiencia la próxima vez. Saludos,

Estimada Isa, Gracias por permitirnos ser su destino durante sus vacaciones en Punta Cana. Nos alegra saber que ha encontrado en nuestro hotel la combinación perfecta de paz y diversión, además de un servicio excelente. Esperamos que la visita se repita. Saludos,

Dear Wendher,Thank you for choosing Secrets Royal Beach Punta Cana for your recent vacation. We truly appreciate the opportunity to have been your host during your time here.Your perfect rating of 5/5 fills us with joy and serves as a testament to our commitment to providing exceptional service. Knowing that you had such an outstanding experience with us inspires us to continue striving for excellence. Your satisfaction is our top priority, and we're delighted to have achieved this during your stay.We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best RegardsRoberto Iglesias

Dear Ivan,Thank you for choosing Secrets Royal Beach Punta Cana as your host and for taking the time to share your experience with us. As a service-oriented company, we continuously strive to enhance our guests' experiences, and feedback like yours is invaluable in this process. We have taken note of the area you mentioned and are actively working to make improvements, as providing excellent service in all aspects is our top priority.Your feedback will help us make meaningful improvements for the future. We appreciate your input and look forward to welcoming you back for an even better experience.GreetingsRoberto Iglesias

Dear Alhassan,Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you found our resort beautiful and appreciated the amenities we offer.We apologize for any inconvenience you may have experienced during your stay, especially regarding the VIP pool-sharing experience and the quality of alcohol provided. We strive to ensure that all guests have a comfortable and enjoyable experience and regret that we fell short of your expectations in these areas. Your comments regarding the refrigerator's restocking and the steamer's functionality in your room have been noted and we will raise these issues with our team to ensure improvements are made.We appreciate your feedback and will use it to continue to improve our services. We hope to welcome you again and provide you with a better and more enjoyable stay.GreetingsRoberto Iglesias

Dear Andrew,First and foremost, we would like to thank you for choosing Secrets Royal Beach Punta Cana host of your holiday destination, and for taking the time to share this review with us. As a service-oriented company, we continuously strive to enhance our guests' experiences, and feedback like yours is invaluable in this process. We have taken note of the area you mentioned and are actively working to make improvements, as providing excellent service in all aspects is our top priority.Once again, we thank you for sharing your overview with us, and we sincerely hope to welcome you back as our guest in the future.Roberto Iglesias

Dear Leanne,Thank you for choosing Secrets Royal Beach Punta as your host and for taking the time to share your experience with us. We are very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best RegardsRoberto Iglesias

Dear Jose,Thank you for choosing Secrets Royal Beach Punta Cana as your host and for taking the time to share your experience with us.Your 5/5 rating brings us great joy and confirms our commitment to delivering exceptional service. Your satisfaction is our top priority, and exceeding your expectations motivates us to strive for continuous improvement.We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best RegardsRoberto Iglesias

Dear Bonny,Thank you for choosing Secrets Royal Beach Punta Cana for your recent gateway. We truly appreciate the opportunity to have been your host during your time here.We're delighted to hear that you found our staff to be great during your stay. Your kind words mean a lot to us.We're sorry to hear that the food was just okay for you. We appreciate your feedback, and we'll consider it as we strive to improve our dining experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience at Secrets Royal Beach Punta Cana.Best RegardsRoberto Iglesias

Dear Dannielle M,Thank you for taking the time to share your experience at our resort. We are pleased to hear that Marquito and the rest of our team were able to make your stay comfortable and memorableIt is also encouraging to learn that you enjoyed the excellent dining options at our restaurants. We will be sure to pass along your compliments to Felix, Deiley, Jorandy, Jasmine, Juan, Alejandro, and the entire team for their exceptional service.We are pleased to hear that you enjoyed your swim-out pool room and found it to be conveniently located near all amenities. We strive to provide a clean and safe environment for our guests to enjoy, and we are glad that you had a positive experience.We appreciate your recommendation to friends and family, and we look forward to welcoming you back to Secrets Royal Beach Punta Cana for another memorable stay. Best RegardsRoberto Iglesias

Dear Russell,Thank you for choosing Secrets Royal Beach Punta Cana your host and for taking the time to share your experience with us. Your feedback rating of 4/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional experience with us. Your satisfaction is our utmost priority, and we are delighted that we achieved this during your stay.We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best RegardsRoberto Iglesias

Dear Kyle,Thank you for choosing the hospitality of Secrets Royal Beach Punta Cana, and for taking the time to write a review about your recent experience.Your feedback rating of 5/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional experience with us. Your satisfaction is our utmost priority, and we are delighted that we were able to achieve this during your stay. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best RegardsRoberto Iglesias

Dear JamesThank you for choosing Secrets Royal Beach Punta Cana for your recent vacation. We appreciate the opportunity to have been your host.Your feedback rating of 4/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional experience with us. Your satisfaction is our utmost priority, and we are delighted that we were able to achieve this during your stay.We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with a truly wonderful and memorable experience.Best RegardsRoberto Iglesias

Dear Cade Devon,Thank you for choosing the hospitality of Secrets Royal Beach Punta Cana, and for taking the time to write a review about your recent experience.Your 5/5 rating brings us great joy and confirms our commitment to delivering exceptional service. Your satisfaction is our top priority, and exceeding your expectations motivates us to strive for continuous improvement.We are thrilled to hear that you enjoyed our beautiful facilities, comfortable rooms, and excellent service provided by Brian your butler. We look forward to welcoming you back to Secrets Royal Beach Punta Cana. Best RegardsRoberto Iglesias

Dear Juan Ricardo,Thank you for sharing your recent experience at Secrets Royal Beach Punta Cana. We are thrilled to read that you had a thoroughly enjoyable stay and that the attentive and friendly treatment you received from our staff was outstanding.It's wonderful that you felt welcomed and cared for from check-in to check-out. Providing exceptional hospitality is our top priority, and we are pleased that our team members contributed to making your stay memorable.We're glad you enjoyed the resort's facilities and amenities, whether relaxing by the pool, taking a bachata class, or enjoying the variety of dining options.Thank you for recognizing the excellent service provided by Aracelis and Celenia. We will be sure to pass on your compliments to them and they will be thrilled to know that they took good care of you during your time.We appreciate your kind words and look forward to welcoming you back to Secrets Royal Beach Punta Cana in the future for another memorable vacation experience.Kind RegardsRoberto Iglesias