Estimada Beatriz DoloresGracias por compartir tu experiencia en el Hotel Decameron Galeón. Lamentamos que tu estadía no haya sido satisfactoria en cuanto a las condiciones que aplican para el ingreso antes de las 3:00pm. El concepto se llama Uso Anticipado de las instalaciones, este concepto te da derecho a disfrutar de los servicios y zonas comunes antes de la hora indicada para el check in; no incluye la entrega de habitación, estas se entregan normalmente a partir de las 3:00pm; aunque, si contamos con habitación disponible se te entrega la llave siempre que la acomodación se ajuste a esas habitaciones disponibles listas. de lo contrario te asignamos a la hora oficial con las solicitudes requeridas en tu reserva. De igual modo, hemos compartido tu observación con el área de recepción para verificar lo sucedido y corregir en lo que haya lugar. Apreciamos tu amabilidad al proporcionar tu opinión. Esperamos verte pronto!Saludos cordialesLilibeth Martínez Jefe de servicio al huésped Decameron Galeón Santa Marta

Thank you for your feedback, Claudia Constanza Rodriguez. We apologize for the inconvenience you experienced with the lunch and dinner reservation lines at Hotel Decameron Galeón. We appreciate your feedback as it helps us improve our services. We will make sure to address this issue and find a more efficient way to handle reservations.

Estimada LIZMILASinceros agradecimientos por el tiempo dedicado a calificar nuestros servicios. Su apreciación nos ayuda a continuar entregando con esmero en esta labor que cada día nos compromete a brindar una grata experiencia a todas y cada una de las personas que nos eligen para disfrutar sus vacaciones. Es un privilegio poder atenderla en una nueva oportunidad. Cordialmente Servicio al huésped / Decameron Galeon

Estimada Valentina ¡Gracias por compartir tu experiencia en el Hotel Decameron Galeón. Nos alegra saber que todo estuvo bien durante tu estancia. ¡Esperamos verte de nuevo pronto!CordialmenteLilibeth Martínez Jefe de servicio al huésped Decameron Galeón Santa Marta

Dear Guestwe want to thank you for answering and let us know your opinion which is very important for us.We are glad to know that you enjoyed the services of our hotel.We are very sorry to read that we did not meet your expectations on the way dinner reservations had to be made. We will checked it out with the staff involved to continuously improve our guests experience. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards, Guest Service Manager / Decameron Galeón

Dear Mary WinnifredWe want to thank you for answering and let us know your opinion which is very important for us.We are very sorry to read that we did not meet your expectations on swimming pool and playground for kids. We checked it out with the staff involved and we are taking corrective actions. Also, we take this opportunity to share that we are in the process of remodeling in general, which includes projects in our swimming pools, to continuously improve our guests experience.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations.Best Regards,Guest Service Manager / Decameron Galeon

Dear guest Thank you so much for your opinion. We are sorry. We want to apologize to you for not meeting the expectations of your trip. Our team will be committed to doing a better job. We review your comments to use improvement strategies. We want to have the chance to serve you again at our hotel.Best regards Guest services manager / Decameron Galeón

Estimada Juliana Muchas gracias por su calificación y su apreciación hacia nuestro hotel. Es muy importante conocer la percepción de las personas que nos eligen para disfrutar de su descanso o vacaciones. Continuamos trabajando día a día para el excelente servicio. Esperamos atenderla en una nueva oportunidad. Cordialmente Servicio al huésped / Decameron Galeon

Dear Elkin DarioThank you so much for your opinion. We want to thank you for answering and let us know your opinion which is very important for us. We are glad to know that you enjoyed of your attention. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best RegardsGuest Service Manager / Decameron Galeón

Dear guest Thank you so much for your opinion. We are sorry. We want to apologize to you for not meeting the expectations of your trip. Our team will be committed to doing a better job. We review your comments to use improvement strategies. We want to have the chance to serve you again at our hotel. Best regards Guest services manager / Decameron Galeó

Dear Guest On behalf of all the hotel staff, we want to thank you for answering and let us know your opinion which is very important for us. We are glad to know that you enjoyed of our attention. We are very sorry to read that we did not meet your expectations on the room condition. We checked it out with the staff involved and we are taking corrective actions to continuously improve our guest´s experience. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards, Guest service Manager´s