Áreas de la propiedad

Opiniones sobre Suites at 23 Palms By RocketStay

3 out of 5
Suites at 23 Palms By RocketStay
435 NE 23rd St., Miami, FL

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 69 de 140 opiniones" "
Evaluación: 8 - Bueno. 27 de 140 opiniones" "
Evaluación: 6 - Aceptable. 18 de 140 opiniones" "
Evaluación: 4 - Mediocre. 4 de 140 opiniones" "
Evaluación: 2 - Terrible. 22 de 140 opiniones" "

7,8/10

Limpieza

6,6/10

Personal y atención

7,6/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Heberto

Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Rafael

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Limpieza, excelente colchón, ubicación y claridad en las instrucciones.
Respuesta de Jason el 23 feb. 2023
Hi Rafael, thank you so much for your very precise feedback. Delighted to know that you enjoyed the place's cleanliness, excellent mattress, location and clarity in the instructions. Hope to host you again soon!

10/10 Excelente

Rafael Alberto

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Todo perfecto.
Todo estuvo perfecto. La limpieza fue correcta y las comodidades también lo fueron.
Se hospedó 4 noches en enero de 2023
Respuesta de Jason el 3 feb. 2023
Hello Rafael, thank you so much for your feedback and for emphasizing the place's cleanliness and amenities. Happy to know that you had a perfect stay. Hope to host you again!

10/10 Excelente

Erika Cecilia García

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Bonito, cómodo y acogedor
Se hospedó 3 noches en julio de 2022
Respuesta de Jason el 8 jul. 2022
Thank you for posting your review. Hope to have you back soon.

10/10 Excelente

Wilson Omar Amaya

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Un excelente lugar para poder hospedarse ya sea por motivo de negocios o de turista. Hospedaje limpio tranquilo y seguro.
Se hospedó 5 noches en abril de 2022
Respuesta de Jason el 1 may. 2022
Thank you for your wonderful feedback. It has been a pleasure hosting you. Looking forward to the next time.

2/10 Terrible

Diana

No le gustó: Servicios
No tiene recepcion y la comunicación no es inmediata. Reservé de emergencia este lugar y en menos de 24 horas quise modificarla, sin embargo me cobraron toda la estadia sin derecho a un reembolso parcial o total de las noches que no utilicé. La condicion de las instalaciones no valen el precio que cobran. No lo recomiendo.
Se hospedó 3 noches en diciembre de 2021
Respuesta de Jason el 24 dic. 2021
I am sorry you did not have a satisfactory experience. Your feedback is appreciated. The booking must be paid upon reservation so you can keep it. We definitely must adhere to our cancellation policy if want to cancel the booking.

6/10 Aceptable

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
El edifico , ascensor y todo el lugar está muy sucio y muy desatendido , lo peor la plaga de cucarachas es demasiado fuerte , está invadido por cucarachas, totalmente desagradable es imposible que renten ese lugar en esas condiciones , el baño en mulas condiciones en fin todo mal en ese lugar .
Se hospedó 3 noches en octubre de 2021
Respuesta de Jason el 14 oct. 2021
Lamentamos saber que la limpieza de la propiedad no cumplió con sus expectativas. Tenemos un equipo de limpieza profesional que se asegura de que el lugar esté impecable y desinfectado, especialmente ahora con Coved. Se agradecen sus comentarios y se lo comunicaremos a nuestro personal de limpieza y nos aseguraremos de hacerlo mejor en el futuro.

8/10 Bueno

Rafael Duarte

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en febrero de 2020
Respuesta de Jason el 14 feb. 2020
e're thrilled your stay with us was amazing! We want to ensure our guest have a memorable experience. We look forward to hosting you again soon for another fantastic experience. Have a wonderful day!

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
limpieza, departamento bonito, edificio viejo, descuidado
Se hospedó 4 noches en junio de 2019
Respuesta de Jason el 11 jun. 2019
Hey, glad that you liked the property, looking forward to your next visit!

8/10 Bueno

Elisa

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Placé dans un endroit calme, grand appartement, gros plus la place de parking a disposition. Par contre point négatif la salle de bain vétuste, robinetterie vétuste
Se hospedó 5 noches en abril de 2024

2/10 Terrible

Claudia

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
There was mold on the vents (just a few spots, the vents were black). The towels had yellow stains. A lot of the blinds fell when we tried to close them, were missing, or were being held up by tape. There was a joint on the balcony floor. There were stains on the wall. There was water damage on the wall. The paint in several areas of the bathroom was peeling. The window in the bathroom was dirty and did not completely close. The couches had stains.
Se hospedó 4 noches en marzo de 2024

2/10 Terrible

meagan

Viajó con su pareja, Viajó con mascotas
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I’m a handicap person I read on the add that they had an elevator, nowhere did it say the only access was stairs into the building.. I have a dialysis machine that weights over 100 odd and I’m a fall risk .. I booked this place not knowing there was no access 45 mins. Here checking in .. I get there I can’t get in I call immediately and they ask for proof that I need a machine and that I’m handicapped.. I sent them my doctors notes as well as a picture of my machine . They denied me for a refund saying I needed to cancel 7 days before I’m like I just booked 45 mins ago , I can’t get in .. no compassion . My hubby went and checked out the property it smells like mold, everything is dirty and run down .. they called me back said it’s my fault and they are charging me the full week plus the cleaning fee even tho I didn’t even use the room ! They are so desperate for customers and money that they took advantage of a handicap person .. wild animals running around outside, construction and homeless people everywhere.. run away as fast as u can !

6/10 Aceptable

Cécile

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
The communication was crystal clear, easy check-in and checkout.The bus stop is 2min away so it is convenient. The reservation is made via Rocketstay so I don't know if the communications are with the owner or the organization. On our first day, someone came to the apartment after we checked in and we did not receive any head up, when we came back, we found the TV on and an extra towel (we did not request this in the first place). We called Rockestay to understand what happened, they apologized. Then, we requested an extra towel (we were two people) and more toilet paper so we knew that someone was going to come over. The apartment is spacious, the bedding is good, we slept well. However, basic elements are missing such as a small coffee table, a tea towel, more hangers for example. If we book an apartment it is because we want to be able to cook and have basic amenities. Also, the shower curtain was dirty, it doesn't cost much to change it. The apartment could be great but unfortunately things are missing. The elevator is not reliable, we wondered if we were going to get stuck most of the time but that's not the owner's fault. There are constructions right behind so it's loud early in the mornings and during the day (not the owner's fault as well) so it is not possible to rest. We are used to camping, roadtrip etc so we don't expect luxury or else but only the basics, maybe the owner should come and stay for one week like we did to know what's missing (?)
Se hospedó 6 noches en febrero de 2024

8/10 Bueno

Reginald

Se hospedó 2 noches en febrero de 2024

2/10 Terrible

Liz

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The manager did not honor the agreement to extend and was increasingly rude. Never staying at these properties again! Buyer beware
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

Marinella

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
nice place
Se hospedó 1 noche en febrero de 2024
Respuesta de Jason el 25 abr. 2024
Thank you for your review Marinella, We're glad that we were able to provide you a good place that can give your satisfaction. We appreciated your compliments about our nice place. Looking forward hosting you again soon. Safe travels!

8/10 Bueno

MARIANA

Le gustó: Limpieza, servicios
Amazing neiborhood.
Se hospedó 2 noches en febrero de 2024

4/10 Mediocre

Elena

Viajó con su familia
No le gustó: Limpieza
Stay Away From This Place
This property is NOT an 8 out of 10. I am a hotels.com platinum user with over 60 stays in Miami in 2023 alone. I have become very familiar with the hospitality industry in Miami. I only research hotels with a rating of 8 and above, and that includes spaces like 23 Palms which are apartments with kitchens. The place has been minimally updated, and it is seriously in need of a massive renovation IF the owners wish to list it and charge prices for a stay at the 8/10 level. After arrival and the ensuing disappointment, I looked further into the ranking and the reviews. They have 2/10 and they have 10/10s. Highly unusual to have both ends of the spectrum but nothing in between. When one complains, there follows the offer of make certain costs go away, and complimentary stays in the future. That is how they get those 10/10 rankings. Place close attention to the 2/10 rankings. They are the accurate ones. The apartment had “that” smell one finds in cheap motels with no ventilation. There is no welcoming instructions waiting for the client; the keys to the pool and parking tag are almost hidden, hanging in a wall with a mural with the same colors, so I had to be directed as to where to find them after my second call to the property managers. My son’s feet were black after walking barefoot for 10 min. Had to ask him to wear socks thereafter. Owners need to do the right thing: either invest on renovations that bring the property to basic standards, or accept that this property is a 5
Entry to the building. Dog poop next to stairs on sidewalk.
Lobby. All these PO Boxes opened giving the impression of a highly transient place
Lighting in the external corridors are extremely poor
Soap dish mount in the one bathroom.
Se hospedó 3 noches en enero de 2024

2/10 Terrible

Cliente verificado

Viajó por negocios
No le gustó: Limpieza
You get what you pay for
On arrival it was almost impossible to find a way into the building to check in. Once in the building the elevator was probably the slowest elevator in existence. Then at first glance the apartment was nice. Then after looking a little deeper, there were stains all over the couch and bed and the overall cleanliness was not awesome. Not to mention, the area is not a great area (my opinion). I was not impressed. When I decided to not stay there, the hotel refused to refund any amount no matter the circumstance. Hotels.com was extremely helpful in trying to advocate for me but they were even unable to negotiate any kind of refund. I would not suggest this location for anyone.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Joanna Paola

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The staff is amazing and always available anytime. Very clean and location is perfect. Will definitely come back soon!
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
With easy access to the location it was good to be away from the hussle and bussle and noise of the Art District but close enough to be there in only a few short momments. They had all the furnishings of my home.
Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

dana

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
In Miami for work. The staff was exceptionally attentive and available even though there was no need. Everything was perfect. Definitely a convenient stay place again.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

david

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Vey nice apartment- clean, spacious and excellent location.
Se hospedó 5 noches en noviembre de 2023

10/10 Excelente

Marcel J

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, comodidad de la habitación
Amazing Stay in Miami
Amazing stay… great communication, from start to finish. Don’t hesitate to book with Rocket Stay. Apartment was very clean as well and let us check in early.
Se hospedó 5 noches en noviembre de 2023

10/10 Excelente

Erin

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Elizabeth

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Nice place to stay. They reach out to me every all four days making sure my stay was doing good and also making sure I had everything I need.
Se hospedó 4 noches en septiembre de 2023

2/10 Terrible

Florence

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Se hospedó 5 noches en agosto de 2023

10/10 Excelente

Jimmy

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very clean & tidy apartment. Furniture is very nice and was decorated well. Would book again
Respuesta de Jason el 24 ago. 2023
Hi Jimmy, we are glad that you liked the apartment. Thank you so much for the wonderful feedback. Can't wait to host you again! Take care!

10/10 Excelente

Kishawn

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Had a Great Stay and it was very clean
Respuesta de Jason el 24 ago. 2023
We are happy to hear that you had a great and a clean stay, Kishawn. Thank you so much for your feedback. Looking forward to hosting you again!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
Great choice!!
I had an amazing time at 23 Palms! Great place to stay!! I truely recommend it!
Se hospedó 6 noches en junio de 2023
Respuesta de Jason el 24 ago. 2023
Thank you so much for recommending us. We truly appreciate it. Looking forward to hosting you again!

10/10 Excelente

Stacey

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The pool was a great addition. I also loved the neighborhood.
Se hospedó 3 noches en junio de 2023
Respuesta de Jason el 24 ago. 2023
Hi Stacey, great to know that you enjoyed the pool at the property. Thank you so much for your feedback. Can't wait to host you again! Take care!

8/10 Bueno

Chanda

Se hospedó 5 noches en junio de 2023
Respuesta de Jason el 24 ago. 2023
Thank you for taking the time to leave us your feedback, Chanda. We hope to host you again sooner! Take care always!

10/10 Excelente

Keeona

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en junio de 2023

10/10 Excelente

Jose

Viajó con su familia
Le gustó: Limpieza
Very nice, would definitely recommend, could use a splash of paint but nice.
Se hospedó 7 noches en mayo de 2023

10/10 Excelente

Dieasha

Le gustó: Limpieza, comodidad de la habitación
I enjoyed my stay. the price was affordable the rooms was well worth it. Once arrived I was contacted about my room being available earlier than expected
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Arlando

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This place was great I will stay there again I already booked for October. I will recommend this place to anyone family and friends
Se hospedó 4 noches en mayo de 2023

10/10 Excelente

Marshal

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Chris

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I enjoyed my stay here I would love to revisit in the future.
Se hospedó 2 noches en abril de 2023
Respuesta de Jason el 8 may. 2023
Pleased to hear that you enjoyed your stay, Chris. Thank you so much for your feedback, and we hope to host you again soon!

10/10 Excelente

Li

Se hospedó 3 noches en abril de 2023
Respuesta de Jason el 15 may. 2023
Thank you so much Li for the amazing feedback. Glad to hear that you loved your stay. Hope to host you again soon!

10/10 Excelente

Jessica

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Rocketstay was a very pleasant stay. Checkin was quick and easy. Parking was readily available. Super clean. Communication with host was a breeze. Would definitely stay here again :)
Respuesta de Jason el 15 abr. 2023
Hi Jessica, we are delighted to know that you had a pleasant and convenient stay. Thank you so much for sharing such a fabulous feedback! Hope to host you again soon!

10/10 Excelente

Vianca

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
I loved my stay, the apartment was very clean and spacious and had a beautiful balcony and just had everything i needed. The place has a laundry on site which is really helpful in the city. I enjoyed the stay overall and felt safe. As a lone traveler that was important to me. Overall i had a beautiful time! I enjoyed the decoration and all the amenities in the kitchen and bathroom. Thank you Rocketstay Suites at 23 Palms!
Respuesta de Jason el 22 mar. 2023
Hi Vianca, we are pleased to know that your stay was overall beautiful. Thank you so much for sharing such an excellent feedback. Looking forward in hosting you again!

10/10 Excelente

leslie

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Clean and spacious
Se hospedó 4 noches en marzo de 2023
Respuesta de Jason el 14 mar. 2023
Thank you so much for your wonderful feedback, Leslie. We are pleased that you liked your stay with us. Hope to host you again soon!

2/10 Terrible

Tania

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The owners are very bad people. I checked in tuesday and had to check out Wednesday morning because I got a call that my father is in a coma and they refused to refund me my money and said they wanna give me a voucher for next time and I’m not from Miami and don’t know when the next time I will be coming back. And the apartment is full with pollen and dust, it literally smells like does and I have allergies I can’t stay there because I was sneezing all night.
Se hospedó 3 noches en marzo de 2023
Respuesta de Jason el 12 mar. 2023
Hi Tania, thank you for your feedback concerning your recent stay with us. First, we are so sorry if you had to cancel with us due to your father's health condition. Second, we are so sorry if you thought that we are very bad people for adhering with our cancellation policy. Third, hope you informed us that you are not comfortable in your unit so we could have moved you. Once again, our sincerest apologies and praying for your father's recovery. Wishing you all the best, Tania.

10/10 Excelente

Carol

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Communication was excellent and received emails regarding how to enter as well as planned maintenance so there were no surprise visits.
Se hospedó 4 noches en febrero de 2023
Respuesta de Jason el 10 feb. 2023
Hi Carol, glad to know that you liked our customer service. Thank you so much for your wonderful review and we do hope to see you soon!

10/10 Excelente

Eric

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Communication
I really like the communication between the property and myself. Everything was exactly as they said it would be. Their check in email instructions were excellent! Usually a property will miss something but not these guys. The price point was great and the location is literally walking distance to just about everything and it was close to a local bus line. I look forward to doing business here again!
Se hospedó 4 noches en febrero de 2023
Respuesta de Jason el 9 feb. 2023
Hi Eric, we thank you so much for your positive review concerning your stay with us. Glad to hear that you liked your stay specially our customer service in terms of communication and the place's location. Thank you and we hope to see you again soon!

6/10 Aceptable

Belinda, San Antonio

Le gustó: Estado de la propiedad e instalaciones
We could use a few more towels. Being that we booked for 3 nights. We did bring to attention that the kitchen sink has severely low water pressure and only a small stream of water comes out. That was ok. Also the bathroom sink drains very very slowly. Probably needs to get a dose of draino. Otherwise it was a decent stay.
Se hospedó 3 noches en enero de 2023
Respuesta de Jason el 2 feb. 2023
Hello Belinda, thank you so much for leaving us your feedback concerning your say with us and for taking the time to bring these to our attention. We will use the feedback to make our service better and to ensure these doesn’t happen again. Glad to hear though that you had a decent stay. Hope to see you again!

2/10 Terrible

Omer

No le gustó: Limpieza, comodidad de la habitación
It pains me to write this but my experience of the apartment was simply shocking. It started with no hot and running water for three nights! And continued that on my last morning in the apartment the next guest of the apartment just walked into the apartment while I was in the shower! I've never been so scared and I'm just thinking what would have happened if there was a woman taking a shower instead of me. Shocking farm and not recommended!!!
Se hospedó 5 noches en enero de 2023
Respuesta de Jason el 26 ene. 2023
Hi Omer, thank you for leaving us your review and we sincerely regret that your experience is less than what you have expected. You know that we have tried our best to fix the hot water which you confirmed that it was working 2 nights before your check-out. We are so sorry if it took us 3 days to fix it. As for your encounter with the other guests, we really feel awful about this. We have talked to them for not following house rules. Once again, our sincerest apologies for such experience and we hope that you give us a chance to share a more positive experience in the future.

2/10 Terrible

Yaimina

Viajó con su familia
No le gustó: Limpieza
Beware and stay away from this property! False advertising and misleading photos. The property is very outdated, pool is green and filthy with pool furniture damaged and torn, the place is advertised as a condo but it's an old apartment. The apartment is filthy and dusty, hasn't been cleaned in months, sex stains on the living room couch. Piles of dust on blinds, walls and floors. I complained to the owner and have yet to receive any refund as promised. And to add insult to injury, the owner had the nerve to email me, trying to bribe me for a 5 star review and I would receive 2 free nights if I did. Who would stay in the dump of a place again?? Again- run away if you see this property and don't stay here!! You've been warned.
Respuesta de Jason el 26 ene. 2023
Hi Yaimina, thank you for taking the time to leave us your review. Your check-in was in Jan 8th and you only informed us the issue in Jan 12th. We are so sorry if you had to deal with it for days. Hope you informed us ASAP so we could have rectified it immediately. We could have altered your reservation days before instead of 1 night before check-out only. Rest assured that our Housekeeping is doing their job accordingly and we have taken note of the reported issue. We do apologize that your overall experience is less than ideal and we hope that you give us a chance to share a more positive experience in the future.

6/10 Aceptable

Aurélie

Appartement spacieux conforme à l’annonce. Bonne communication avec l’établissement mais quelques mauvaises surprises une fois sur place. L’appartement est très mal isolé du bruit, les fenêtres sont très fines, on entend énormément le bruit des avions qui passent juste au dessus. La salle de bain est dans un état moyen et il y a des odeurs nauséabondes qui remontent des canalisations.
Se hospedó 4 noches en enero de 2023
Respuesta de Jason el 26 ene. 2023
Hi Aurélie, thank you for taking the time to share us your feedback and for your positive comment on our customer service and advertisement. We are so sorry though if you had some cleanliness and maintenance issues during your stay. Hope you informed us so we could have rectified it and made your stay better. Rest assured that these were noted for the housekeeping and maintenance checking and we hope to have a chance to host you again in the future and allow us to provide the high quality of service we are known for.

10/10 Excelente

Andriy

Le gustó: Limpieza, estado de la propiedad e instalaciones
Great place to stay!!!
Respuesta de Jason el 13 ene. 2023
Hi Andriy, thank you for spending your time to make a review about your stay. Glad to know that you found the place great! Thank you and we hope to accommodate you longer in the future. See you!