Unfortunately the first three days of our vacation were raining and cold (12/25-12/27) we tried to turn on the heat but it did not work. The temperature inside the unit was only 62 degree Fahrenheit. We tried to contact Victor for that problem, he was assigned a maintenance guy to stop by to take a look but he could not fix the heat and did not know what the problem was according to Victor. We suffered with the coldness for a few days. I was not happy when Victor told me to go to Target to get a space heater and sent him a receipt for reimbursement.
I know it was holiday time but when you’re renting out the house, you have to take care of whatever problem coming up, even holiday or you’re on vacation. Victor, you cannot told the renters to go to buy the heater and you reimburse, it’s not about money, it’s about customer service. On the third day of coldness after I told Victor one of my girls got cold symptoms, Victor said he was working on bringing some space heaters and would keep me posted. But it does not happen, I have not send any heaters brought to the unit. There was only one extra blanket.
Luckily, the weather was getting warmer.
There was no instruction for WiFi.
The checking process was good.
I have to thank you to Victor for recommending the restaurants, the food was good.
In the bathroom it should have some more clothe hooks but we were able to manage.
In general the stay was good except for the heat problem we ran into. The neighborhood was good and safe to me. Anywhere you go, you still have to be aware with your surroundings. It was close to downtown and short distance to all attractions. It was fun to celebrate the new year with local people.
