We were very excited about this house, but when we got there, the place was a mess and extremely unorganized. We had zero welcome packet, both balconies were a mess upon arrival - the grill was absolutely disgusting and there were dirty dishes inside the grill, one toilet didn’t work at all, the master bath toilet was leaking from the bottom, elevator was broken, no instructions on how to turn pool lights off or unlock the back door, one side of the house had broken beach chairs/umbrellas thrown all over the place, the only outdoor trashcan was 80% full upon arrival, so we had nowhere to put our trash, and the pool deck furniture seemed to be not be reset at all.
We got there and looked everywhere for some sort of welcome packet to get on WIFI, so I texted the number given and didn’t hear back until I called the next day (with no answer). They finally texted the login information the NEXT day. I texted about the toilets and pool lights and never heard back. Lastly, the house left a smoke scent on all of our things, which was extra upsetting since the house was a smoke free house. So now we have to clean/wash everything.
I’d also like to add that we didn’t receive any emails from VRBO. We received one text about getting in the house, but on the last day we realized that emails were being sent through the property management company email.
Overall, I’m not one to write negative reviews, but we were very disappointed with the state of the house and the lack of communication.