The hotel is good, when checking in at night we were greeted by a lady Vanesa, who was quite rude and answered, it was not a good welcome, we asked in advance that our room NOT be on the first floor because it is super noisy. When we arrived this lady informed us that she did not have anything and that she could not or she wanted to make the change for us as we requested with plenty of time. and the room did not have hair dryers. We had to almost beg for them to find one for us. This is basic in a hotel, incredible that they don't have them. Another guy José assisted us, also excellent customer service and very polite. The breakfast time lady was also very polite too. Breakfast is basic, it could be improved.