6/10 Aceptable
John
Viajó con su familia
21 feb. 2026
To start with, when booking this stay we were not aware that this room was actually located at Villa La Estancia. Why was this called Beachside Escape?
The room was nice but the balcony was shared with the larger unit next door. We were not aware of this and felt awkward using this space. We also felt that it could be a security risk. We noticed a lot of the balconies had partitions up for these reasons.
We had a mini fridge, coffee maker but could not plug in the coffee maker as the cord was too short and the plug was covered by the wall mirror. The first day we made coffee with it sitting on the floor until the hotel staff came and moved the fridge over to another outlet.
The pillows in our opinion were terrible with some kind of loose filling and smelled very musty.
We booked the room for 3 adults and were given two cups, and glasses. It took multiple calls over two days to get extra glasses and cups.
We ate at the grill by the pool the first night. The food was average, cocktails tasted like there was no alcohol and could not get coffee. The meal prices were very expensive.
The staff overall very always friendly and keen to help.
John
Se hospedó 4 noches en febrero de 2026