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Opiniones sobre Royal Station Hotel

3 out of 5
Royal Station Hotel
Neville Street, Newcastle-upon-Tyne, England

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 550 de 1303 opiniones" "
Evaluación: 8 - Bueno. 425 de 1303 opiniones" "
Evaluación: 6 - Aceptable. 182 de 1303 opiniones" "
Evaluación: 4 - Mediocre. 89 de 1303 opiniones" "
Evaluación: 2 - Terrible. 57 de 1303 opiniones" "

8,4/10

Limpieza

8,6/10

Personal y atención

8,0/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Einar Sten

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy buena atención y personal amable. Ubicación perfecta
Se hospedó 1 noche en agosto de 2023
Respuesta de Christine el 16 ago. 2023
Thank you for taking the time to leave your lovely feedback!We do hope to welcome you back again in the near future.Best WishesChristine

4/10 Mediocre

Stephen

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
The toilet cistern made a constant sound of trickling water behind the bathroom wall. The room was unbearably hot.
Se hospedó 1 noche en mayo de 2024
Respuesta de Christine el 19 may. 2024
Dear Stephen,Thank you for taking the time to leave your feedback following your recent stay. I am sorry to hear that you had an issue within your bathroom. I have passed this over for you.RegardsChristine

10/10 Excelente

Timothy

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Straight off the train, great room, good value and I’d stay again.
Se hospedó 1 noche en mayo de 2024
Respuesta de Christine el 19 may. 2024
Thank you Timothy for your lovely feedback!We do hope to see you again soon.Best WishesChristine

10/10 Excelente

David

Le gustó: Limpieza, personal y atención
Pleasantly old fashioned with excellent staff.
Se hospedó 3 noches en mayo de 2024
Respuesta de Christine el 21 may. 2024
Thank you David. We are pleased that you had a pleasant stay with us and we do hope to welcome you back again in the near future.Best WishesChristine

10/10 Excelente

Wies

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The beautifull building. Nice people. Quiet room.
Se hospedó 1 noche en mayo de 2024
Respuesta de Christine el 18 may. 2024
Thank you for your lovely comments!Best WishesChristine

8/10 Bueno

David Tony

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice stay. What a stunning building and original features. The room size was amazing too. A little dated but let’s be honest, it’s an old building! Staff were really friendly and the use of the leisure facilities is great. Only thing missing was no air con in the room and no fan, I likely could have asked for one but would have been better to have one in the room ready.
Se hospedó 1 noche en mayo de 2024
Respuesta de Christine el 18 may. 2024
Dear David,Thank you for taking the time to leave your feedback following your recent stay. We are so pleased that you enjoyed your time with us and that you had chance to make use of our leisure facilities. There should be fans in all wardrobes, I am very sorry that this was not the case. Had you let us know we could have got you once straight away. Once again thank you for you comments.Best WishesChristine

6/10 Aceptable

Ted

Le gustó: Personal y atención
Room was very hot, no way of cooling it. Great location though and friendly staff.
Se hospedó 1 noche en mayo de 2024
Respuesta de Christine el 14 may. 2024
Dear Ted,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you found our staff friendly. We do pride ourselves on that so always lovely to hear from our guests. I am sorry that you had some room temperature issues. We do provide fans in all rooms as we do not have air conditioning with the building. Once again thank you for your comments.RegardsChristine

6/10 Aceptable

joanne

Viajó con su pareja
No le gustó: Personal y atención
A convenient location for an event we were attending, but that’s about it. Looks incredibly grand from the outside and reception area but once out of the lift upstairs, everything was tired and dated. We booked a King room, which was small and stuffy. The window didn’t open and the air conditioner was broken. A sign taped to it said we could request a fan from reception. There was a large stain on the ceiling which looked like it could have been a leak, the bath had a large chip in the enamel and the plug hole was rust stained. Check in and out, receptionist wasn’t very friendly. Disappointed there wasn’t an option for early check in as 3pm is quite late when you arrive for a day out. Parking was expensive with only a handful of spaces. Overall, the stay wasn’t worth the £149 we paid, which was more than double for what is advertised now…. When I looked at our room today it was priced at £60.
Se hospedó 1 noche en mayo de 2024
Respuesta de Christine el 14 may. 2024
Dear Joanne,Thank you for taking the time to leave your feedback following your recent stay.We are pleased that you enjoyed our great city centre location.I am sorry that you were unhappy with your allocated room. Had you contacted reception we could have looked into moving rooms for you. I have passed over your comments to the relevant teams to look into.With regards to rates they are generally a lot higher on a weekend than midweek. Due to events etc taking place in the city. This obviously when fully booked affects our ability to offer early check in's. We do always try our best whenever possible. With regards to car parking sorry that you did not see any of the prices/information etc online prior to your arrival. Once again thank you for your comments.Best WishesChristine

6/10 Aceptable

Dominique

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Chambre plutôt vieillotte.
Se hospedó 1 noche en mayo de 2024
Respuesta de Christine el 11 may. 2024
Thank you for your feedback.Best WishesChristine

8/10 Bueno

Clive

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Really convenient if you're travelling by train to Newcastle as it's only two minutes away from the station. Clean comfortable rooms in a really quite grand old building. Good breakfast on offer in the restaurant which is open all day. Good value hotel imo.
Se hospedó 2 noches en mayo de 2024
Respuesta de Christine el 11 may. 2024
Dear Clive,Thank you for taking the time to leave your feedback following your recent stay. We are so pleased to hear that you enjoyed your time with us and we do hope to welcome you back again very soon.Best WishesChristine

8/10 Bueno

Ian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel and friendly staff. Great location. Value for money
Se hospedó 1 noche en mayo de 2024
Respuesta de Christine el 11 may. 2024
Thank you Ian for your lovely feedback!We do hope to see you again soon.Best WishesChristine

8/10 Bueno

jean

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Just one overnight stay but enjoyed our stay in this hotel
Se hospedó 1 noche en mayo de 2024
Respuesta de Christine el 21 may. 2024
Thank you Jean!Hope to welcome you back again soon.Best WishesChristine

10/10 Excelente

Robin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Ideal for our night in Newcastle first time and would definitely recommend
Se hospedó 1 noche en mayo de 2024
Respuesta de Christine el 9 may. 2024
Dear Robin,Thank you for taking the time to leave your feedback following your recent stay. We pleased that you enjoyed your time with us.RegardsChristine

10/10 Excelente

Carol

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en mayo de 2024
Respuesta de Christine el 9 may. 2024
Thanks Carol!Best WishesChristine

6/10 Aceptable

david

Le gustó: Limpieza, personal y atención
A good 3 star, hotel. Big room. Great location.
Se hospedó 1 noche en mayo de 2024
Respuesta de Christine el 9 may. 2024
Thanks David for your lovely feedback!We do hope to wee you again soon.Best WishesChristine

4/10 Mediocre

Frances

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Well advertising a free pool leisure club and there was a spillage on my first day so didn’t get to try the “free” leisure facilities out. As you can see - I award not compensated even though I could have gone to a few hotels in the same price bracket. I will not go back!!
Se hospedó 3 noches en abril de 2024
Respuesta de Christine el 9 may. 2024
Dear Frances,Thank you for taking the time to leave your feedback following your recent stay. I am sorry that you were affected by the incident in our leisure club. Once again thank you for your comments.RegardsChristine

8/10 Bueno

Anthony

Viajó con su familia
Great stay breakfast could do with been a bit warmer
Se hospedó 2 noches en abril de 2024
Respuesta de Christine el 9 may. 2024
Thank you Anthony for your feedback!Best WishesChristine

6/10 Aceptable

Claude

Viajó en grupo
Was given a room with no windows no natural lights got incredibly stuffy as heating on with no relief of some fresh air felt like a glorified bed x cupboard. Staff were great, I was able to leave my bag at reception next day whilst I explored Newcastle as my train left later in the day. Breakfast was fantastic as ever.
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 9 may. 2024
Dear Claude,Thank you for taking the time to leave your feedback following your recent stay, I am sorry that you had some room temperature issues within your room. Pleased that you enjoyed our delicious breakfast, Does set you up for your day ahead.Best WishesChristine

2/10 Terrible

Keith

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very old and outdated
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 9 may. 2024
Thank you Keith for your feedback.Best WishesChristine

6/10 Aceptable

James, Swadlincote

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
This is a very tired hotel and the room was boiling hot (even with the window open in April). The bed was also very uncomfortable.
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 28 abr. 2024
Dear James,Thank you for taking the time to leave your feedback following your recent stay. I have passed over your comments.RegardsChristine

8/10 Bueno

dean

Se hospedó 2 noches en abril de 2024
Respuesta de Christine el 19 may. 2024
Thanks Dean.Best WishesChristine

8/10 Bueno

Enda

Viajó con su familia
Le gustó: Limpieza, personal y atención
Central location and staff very helpful. Building and facilities a bit dated.
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 22 abr. 2024
Dear Enda,Thank you for taking the time to leave your feedback following your recent stay.RegardsChristine

10/10 Excelente

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 21 abr. 2024
Thanks Paul!Best WishesChristine

6/10 Aceptable

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 20 abr. 2024
Thanks David.Best WishesChristine

10/10 Excelente

Christine

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Overall a great stay and upgraded to an additional hour before check out which meant plenty time to use the facilities
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 19 abr. 2024
Dear Christine,Thank you for taking the time to leave your feedback following your recent stay.We are pleased that you enjoyed your time with us.Best WishesChristine

8/10 Bueno

Conmichael

Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 9 may. 2024
Thanks Christine

10/10 Excelente

Kristina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel next to the railway and handy for shops in the city...
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 15 abr. 2024
Thank you Kristina for your lovely feedback!We are pleased that you enjoyed your time with us and we do hope to welcome you back again soon.Best WishesChristine

10/10 Excelente

Deborah

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Perfect location, staff lovely.. room looked a little tired and in some need of TLC, but definitely good if you need a room in the city centre for a night or 2
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 15 abr. 2024
Dear Deborah,Thank you for taking the time to leave your feedback.We are pleased that you enjoyed our great city centre location.Best WishesChristine

8/10 Bueno

John

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Pretty much " run of the mill ". My stay was brief so difficult to be overly enthusiastic.
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 15 abr. 2024
Thank you John.Best WishesChristine

8/10 Bueno

Pam

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
Very handy being next to the station. Everywhere was very clean,and the staff were polite and friendly. Only niggle was the bedroom window was banging all night., but would definitely stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 15 abr. 2024
Thank you Pam for taking the time to leave your feedback following your recent stay. We are pleased that you had a pleasant stay with us and enjoyed our great city centre location. We do hope to welcome you back again soon.Best WishesChristine

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great room, polite staff, no complaints at all
Se hospedó 2 noches en abril de 2024
Respuesta de Christine el 12 abr. 2024
Thank you Michael for your lovely feedback!We do hope to welcome you back again soon!Best WishesChristine

8/10 Bueno

Janine

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good pool could do with some seats around it.
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 12 abr. 2024
Thank you Janine for your feedback.RegardsChristine

10/10 Excelente

Janette

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Close to station
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 15 abr. 2024
Dear Janette.Thank you for your feedback.Best WishesChristine

2/10 Terrible

patricia

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Would not stay here again .. so dated dusty, gathered all round door frame, food in window sills .. bare wire that insulated tape come away from, TV constantly dropping out as no signal .. polite staff accommodated room change but still not great ..
Se hospedó 2 noches en abril de 2024
Respuesta de Christine el 12 abr. 2024
Dear Patricia,Thank you for taking the time to leave your feedback following your recent stay. I am sorry to hear that you had some issues within your room. Had you let us know we could have looked into moving you rooms straight away.Once again thank you for your comments I have passed them over for you.Best WishesChristine

6/10 Aceptable

Mark

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Ok for a 3 star hotel, quite noisy all night even during a mid week stay, no bottked water provided in the rooms
Se hospedó 1 noche en abril de 2024
Respuesta de Christine el 9 abr. 2024
Dear Mark,Thank you for taking the time to leave your feedback following your recent stay.RegardsChristine

10/10 Excelente

George

Viajó con su familia
Me and my son had a lovely stay at the royal station hotel staff very friendly and courteous from the check in including the cleaning ladies and bar staff easy to approach and very helpful,our rooms with comfortable and very clean ,we would gladly stay again in the future.
Se hospedó 2 noches en abril de 2024
Respuesta de Christine el 6 abr. 2024
Dear George,Thank you for taking the time to leave your feedback following your recent stay. We are so pleased to hear that you and your son enjoyed your time with us and we do hope to see you both again very soon.Best WishesChristine

6/10 Aceptable

Graham

Viajó con su familia
Le gustó: Personal y atención, servicios
My brother and I (in our mid sixties ) are fine with old hotels). Drunk guests sleeping outside their doorways because their mates met someone was outside my brothers comfort zone. Friendly drinks though.
Se hospedó 3 noches en marzo de 2024
Respuesta de Christine el 1 abr. 2024
Dear Graham.Thank you for taking the time to leave your feedback following your recent stay. Having checked the duty managers report I can see that a guest did fall asleep outside of a room but was woken and put in his room by staff. I am sorry that this disturbed you. Our night team do constant security walks throughout the night. Once again thank you for your comments.RegardsChristine

8/10 Bueno

Mendy

Le gustó: Personal y atención
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine el 1 abr. 2024
Thanks Mendy.Best WishesChristine

10/10 Excelente

Marguerite

Se hospedó 3 noches en marzo de 2024
Respuesta de Christine el 20 abr. 2024
ThanksBest WishesChristine

2/10 Terrible

lynsey

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
place so run down , i got no sleep what so ever and had bites over my body from the bed
Se hospedó 2 noches en marzo de 2024
Respuesta de Christine el 30 mar. 2024
Dear Lynsey,Thank you for taking the time to leave your feedback following your recent stay. If you wish to discuss your comments further and in more detail then please do not hesitate to contact the hotel direct.Best WishesChristine

10/10 Excelente

Susan

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Large rooms in city centre. Staff lovely. Lots of choices at breakfast.
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine el 29 mar. 2024
Thank you Susan for taking the time to leave your lovely feedback following your recent stay. We are pleased that you enjoyed your time with us and do hope to welcome you back again in the near future.Best WishesChristine

2/10 Terrible

lynsey

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
bed awful didn’t sleep at all , facility’s are filthy , building very run down
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine el 29 mar. 2024
Dear Lynsey,Thank you for taking the time to leave your feedback following your recent stay. I am very sorry to hear that you had an uncomfortable night. I have passed over you comments and again sincerest apologies.Kindest RegardsChristine

10/10 Excelente

Clodagh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Christine el 30 mar. 2024
Thanks Clodagh!Best WishesChristine

8/10 Bueno

Phill

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Perfect location, I would have liked to have drinking water provided. The receptionist refused initially to tell me that a colleague was waiting in the reception.
Se hospedó 2 noches en marzo de 2024
Respuesta de Christine el 29 mar. 2024
Dear Phil,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you enjoyed our great city centre location. We do hope to welcome you back again in the near future.Best WishesChristine

10/10 Excelente

Jennifer

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
On arrival the reception staff were extremely helpful. Throughout my stay the reception staff we met were polite and friendly. The room was clean with the usual facilities available. The wardrobe although small was adequate for my needs. Lots of steps snd stairs so maybe access not as helpful for those with walking difficulties.
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine el 29 mar. 2024
Dear Jennifer,Thank you for taking the time to leave your feedback following your recent stay. We are so pleased that you found our staff friendly and polite. We do pride ourselves on this so always lovely to hear from our guests. Next time that you plan to stay if you request a room on the flat that may be a little better for you.Once again thank you for your comments and we do hope to see you again very soon.Best WishesChristine

8/10 Bueno

neil

Le gustó: Limpieza, personal y atención, servicios
this hotel is central in walking distance of most of the city's amenities'
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine el 29 mar. 2024
Dear Neil.Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you had a pleasant stay with us and enjoyed our great city centre location. We do hope to welcome you back again in the near future,Best WishesChristine

8/10 Bueno

Daniel, Stowmarket

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property has a very impressive entrance and reception area. Good breakfast. Rooms are comfortable enough. Great location. Train noise is expected.
Se hospedó 2 noches en marzo de 2024
Respuesta de Christine el 25 mar. 2024
Dear Daniel.Thank you for taking the time to leave your feedback following your recent stay. We are so pleased that you enjoyed your time with us and had a comfortable stay. We do hope to welcome you back again in the near future.Best WishesChristine

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good hotel next to the train station didnt use the pool or gym , breakfast is a bit steep £15 its ok , id go to wetherspoons next time
Se hospedó 2 noches en marzo de 2024
Respuesta de Christine el 25 mar. 2024
Dear David,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you enjoyed our great city centre and that you had chance to use our leisure facilities. We do hope to welcome you back again in the near future.Best WishesChristine

8/10 Bueno

Chris

The close proximity to the station is perfect. Staff were very helpful and friendly. It is looking rather dated
Se hospedó 1 noche en marzo de 2024
Respuesta de Christine el 25 mar. 2024
Dear Chris,Thank you for taking the time to leave your lovely feedback following your recent stay.RegardsChristine

8/10 Bueno

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Christine el 25 mar. 2024
Thanks PaulBest WishesChristine