6/10
We recently stayed in a condo unit at the Fontainebleau, and while there were definite highlights, the overall experience left something to be desired.The Good:The views were absolutely stunning and the property itself is beautiful. The unit was spacious, quiet, and having a washer and dryer in-unit was a huge plus. It’s also nice that the condo section is a bit separated from the hustle and bustle of the main hotel while still being easily accessible.The Not-So-Good:Unfortunately, the unit was not as clean as it should have been—hairs on surfaces, dirty countertops, and a greasy feel to the kitchen area. The kitchen was poorly stocked: just two forks, three knives, and a few small spoons. A few pots, one pan, two coffee cups, 4 plates and 3 bowls. No dish soap, sponge, or dish towels were provided, which made basic tasks like cleaning up difficult.The Property:There are multiple on-site restaurants and shops, the gym is well-equipped, and the spa is truly beautiful. However, the service overall was surprisingly disappointing for a property with such a prestigious name. The valet situation was chaotic—definitely plan ahead if you need to be anywhere on time. Most of the staff seemed disinterested or unhappy, which created a cold atmosphere. Only two people during our stay actually smiled or seemed welcoming.It’s a gorgeous location with a lot of potential, but for the price and reputation, the service and cleanliness need serious improvement.
Merrie C.
Se hospedó 6 noches en junio de 2025