Exterior

Opiniones sobre Sawgrass Marriott Golf Resort & Spa

4 out of 5
Sawgrass Marriott Golf Resort & Spa
1000 TPC Blvd,, Ponte Vedra Beach, FL

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 514 de 1000 opiniones" "
Evaluación: 8 - Bueno. 266 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 119 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 56 de 1000 opiniones" "
Evaluación: 2 - Terrible. 45 de 1000 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,2/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me encanto el lugar el staff es muy complaciente con sus huéspedes gracias 🙂
Se hospedó 1 noche en julio de 2021
Respuesta de Front Office Managers el 24 jul. 2021
Dear Guest, thank you for the fantastic rating and for taking the time to post your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay perfect! We appreciate your feedback and look forward to your next stay at Sawgrass Marriott Golf Resort & Spa. Thank you, Michelle and KarenRose, Front Office Managers

4/10 Mediocre

Carlos

Le gustó: Limpieza
No le gustó: Personal y atención, comodidad de la habitación
Not at all what I expected
The overall stay was ok, but we had an issue with the check in that made the experience bitter. We booked for a room with a patio, they gave us a regular room on the main building, went back to the reception to tell them that wasn't the room we wanted. They switched us to the villas which are about 5 min away in car, and when we got there, our lock didn't work. We had to drive back to the main building and asked for a room there, because it was at night and had already been a while with the rooms. Really poor service.
Se hospedó 1 noche en diciembre de 2020
Respuesta de Front Office Manager el 9 ene. 2021
Dear Carlos, tthank you for the review. We apologize for the issues you had in regard to your room assignment and that several inconveniences led you to a less than favorable impression of our hotel. We appreciate you bringing this to our attention and will share it with our team to ensure this does not happen again. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Hamzah Azzam, Front Office Manager

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Lindo lugar, instalaciones antiguas con poco mantenimiento. Buena atención del personal.
Se hospedó 2 noches en diciembre de 2020
Respuesta de Front Office Manager el 28 dic. 2020
Dear Guest, thank you for the fantastic rating and for taking the time to post your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay wonderful! However, we regret if we missed meeting any of your expectations. We value your feedback and look forward to your next stay at Sawgrass Marriott Golf Resort & Spa. Hamzah Azzam, Front Office Manager

10/10 Excelente

LINDA , MEXICO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice hotel and amazing golf course
The hotel is very nice and super comfortable. Staff is excelent always trying to help in everything. Amazing golf course with many amenities.
Se hospedó 3 noches en agosto de 2017
Respuesta de Front Office Manager el 4 sept. 2017
Dear Linda, Wow - what a great response to your recent stay! We are so happy you enjoyed the hotel, golf course and its location! We appreciate your feedback and look forward to seeing you again. Sincerely, Patrick J. Keating Front Office Manager

10/10 Excelente

Linda, Mexico

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice Hotel with incredible golf course
The hotel is very nice and super comfortable. Staff is excelent always trying to help in everything. Amazing golf course with many amenities.
Se hospedó 3 noches en agosto de 2017
Respuesta de Manager el 30 ago. 2017
Dear Linda, Thank you for your review. We're delighted you loved our facilities, golf course, and location. We are glad to know these features made your stay with us even better. We appreciate your feedback and look forward to hosting you again! Patrick J. Keating, Front Office Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fantastico Hotel
Muy bonito hotel con muy buenas instalaciones y un Staff muy profesional
Se hospedó 1 noche en julio de 2017
Respuesta de Resident Manager el 23 jul. 2017
Thank you so much for the wonderful review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us! We appreciate your feedback and look forward to hosting you again. Sincerely, Brian Vahey Resident Manager

10/10 Excelente

OLGA LUCIA, Bogota

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Golf y buen servicio!
Excelente hotel. Los empleados muy buena onda, muy buen servicio
Respuesta de General Manager el 8 ago. 2016
Gracias por su honesto comentarios, Olga. Estamos feliz en saber que usted encontró nuestro hotel excelente y los empleados de buena onda con buen servicio. Esperamos darle la bienvenida en el future para una estancia de 5-estrellas.

10/10 Excelente

Jose Leonel, Honduras

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Linda experiencia
Muy bien , nos encantó el hotel su ubicación el hecho de estar rodeado de un campo de golf y sobre todo la atención y amabilidad de las personas . De hecho hemos recomendado dos parientes que se están hospedando a partir del próximo lunes 26 de octubre
Respuesta de Brittany el 2 ene. 2016
Thank you for taking the time to share a rating of our resort. We're pleased that you enjoyed a wonderful experience with us and appreciated the kindness and support of our team members. Thank you for the recommendation, we are thrilled to host your relatives in the near future. We would love to welcome you back anytime!

10/10 Excelente

Anderson, Orlando florida

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Marriott hotel y spa
Excelente hotel, comodo y bueno para relajarse
Respuesta de Brittany el 24 oct. 2015
Thank you for reviewing our hotel, Anderson. We are glad to read that you enjoyed a relaxing vacation with us. We hope to get the opportunity to welcome you back again in the near future.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No tuvieron nuestra reserva
Tardaron cerca de una hora en darnos habitación

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Es un hotel precioso.

6/10 Aceptable

gaby, colombia

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Hotel en obra .Playa distante bus demorado .
No volveria . Me parecio un servicio lento y un hotel en obra .

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente
Excelente hotel

10/10 Excelente

EC

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quiet. Nice, friendly and fun vibe.
Se hospedó 1 noche en abril de 2024
Respuesta de Director of Operations el 18 abr. 2024
Dear Guest, Thank you for the outstanding review of Sawgrass Marriott Golf Resort & Spa. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful and relaxing property. We work hard to deliver an excellent experience for all of our guests, so we celebrate reviews such as yours. We also appreciate you mentioning how our courteous associates made a fantastic impression. Thank you again; we look forward to welcoming you back on your next visit to Ponte Vedra Beach.Thank you,Jason AipperspachDirector of Operations

6/10 Aceptable

Paul

Viajó con su pareja
Le gustó: Limpieza
Property is a little worn, but clean. No help with baggage during check in and restaurant service was sub par. Nice location with dining options and walking paths nearby.
Se hospedó 1 noche en marzo de 2024
Respuesta de Director of Operations el 1 abr. 2024
Dear Paul, Thank you for sharing your feedback regarding your recent stay with Sawgrass Marriott Golf Resort & Spa. We are pleased to hear that you found our property clean and appreciated its convenient location. However, we regret that we did not fully meet your expectations in terms of baggage assistance during check-in and the service provided at our restaurant. Please accept our sincere apologies for any inconvenience caused. Your comments have been shared with our team, and we will take appropriate measures to address these issues and improve our service. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Thank you for choosing to stay with us.Thank you,Jason Aipperspach,Director of Operations

2/10 Terrible

David

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Got food poisoning at hotel restaurant. Lost 2 days of vacation because both my wife and I were sick.
Se hospedó 4 noches en marzo de 2024
Respuesta de Director of Operations el 31 mar. 2024
Dear David, We sincerely hope both you and your wife are feeling better now. We are truly sorry for the problems you faced during your stay. We want to assure you that we have not received any additional reports of illness related to our dining venues. Your health is our main concern, and we want you to know that all our food is carefully stored and prepared in a clean area. However, we will definitely take your comments seriously and address them accordingly. Your feedback means a lot to us, and we are grateful that you brought this to our attention. We appreciate your patience and understanding.Thank you,Jason Aipperspach,Director of Operations

8/10 Bueno

Preston

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en marzo de 2024
Respuesta de Director of Operations el 26 mar. 2024
Dear Preston, Thank you for sharing the nice rating about your experience at Sawgrass Marriott Golf Resort & Spa. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Thank you,Jason Aipperspach,Director of Operations

10/10 Excelente

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Director of Operations el 22 mar. 2024
Dear Paul, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sawgrass Marriott Golf Resort & Spa; we hope to see you again soon. Thank you,Jason Aipperspach,Director of Operations

4/10 Mediocre

Jenna Lea

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Director of Operations el 20 mar. 2024
Dear Ms. Lea, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Thank you,Jason Aipperspach,Director of Operations

10/10 Excelente

Tom

Se hospedó 3 noches en marzo de 2024
Respuesta de Director of Operations el 31 mar. 2024
Dear Tom, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sawgrass Marriott Golf Resort & Spa. We look forward to your return and wish you all the best with your future travels.Thank you,Jason Aipperspach,Director of Operations

10/10 Excelente

Ann-Marie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Marriott does it again. Excellent stay. Didn’t like that I had to go outside to another building to go to the gym though
Se hospedó 1 noche en marzo de 2024
Respuesta de Director of Operations el 4 mar. 2024
Dear Ann-Marie, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had an excellent stay. We appreciate your feedback regarding the gym location, and we will certainly take it into consideration as we continually strive to enhance our facilities for our guests. We look forward to welcoming you back for another exceptional stay at Sawgrass Marriott Golf Resort & Spa.Thank you,Jason AipperspachDirector of Operations

10/10 Excelente

Riley

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful view
Se hospedó 6 noches en noviembre de 2023
Respuesta de Director of Operations el 1 mar. 2024
Dear Riley, Thank you for the outstanding review of Sawgrass Marriott Golf Resort & Spa! We are thrilled to read about your fantastic stay and how much you enjoyed the amazing views. We work hard to deliver an excellent experience for all of our guests, so we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back on your next visit to Ponte Vedra Beach.Thank you,Jason AipperspachDirector of Operations

6/10 Aceptable

Patricia

Viajó con su familia, Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
When we arrived at the resort, we dropped our car at with the valet, and unloaded all of our suitcases to take into the check-in desk lobby. When we checked in, we were told that we needed to go get our car to drive to our suite. Went back to the valet, and reloaded our luggage. we commented that it would’ve been nice to know that we were having to drive to our suite, and the valet told us that they did not have an up-to-date list. In the unit, our fire alarm was hanging off of the ceiling by a couple of wires, The tables in front of the sofa were rusted, and one of the lamp tables had a leg missing. The suite smelled very musty. We had to open a door to air it out. The next morning there was a roach in one of the bathroom sinks.
Se hospedó 2 noches en enero de 2024
Respuesta de Director of Operations el 29 ene. 2024
Dear Patricia, We genuinely regret missing some opportunities to create the comfortable stay you and your family anticipated and deserved. We take safety precautions such as these very seriously and will have our property engineer inspect the guest room you occupied and correct the problem immediately. We also sincerely apologize for the maintenance and housekeeping issues you encountered in your accommodation. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Rest assured, we have taken note of your feedback and will address this appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Thank you,Jason Aipperspach,Director of Operations

8/10 Bueno

nick

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice views
Se hospedó 1 noche en enero de 2024
Respuesta de Director of Operations el 11 ene. 2024
Dear Nick, Thank you for choosing Sawgrass Marriott Golf Resort & Spa. It is wonderful to read that we exceeded all of your expectations and that you especially enjoyed the amazing views. We loved having you as our guest and we look forward to have the opportunity to welcome you back on a future visit.Thank you,Jason AipperspachDirector of Operations

4/10 Mediocre

Erin

Se hospedó 2 noches en enero de 2024
Respuesta de Director of Operations el 28 ene. 2024
Dear Erin, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Thank you,Jason AipperspachDirector of Operations

8/10 Bueno

Amanda

Se hospedó 1 noche en diciembre de 2023
Respuesta de Director of Operations el 9 ene. 2024
Dear Amanda, Thank you for choosing the Sawgrass Marriott Golf Resort & Spa and taking the time to post your excellent rating. We are delighted we could provide you with a memorable stay. We hope you will consider us again whenever your travels bring you back to Ponte Vedra Beach.Thank you,Jason AipperspachDirector of Operations

6/10 Aceptable

Sarah

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Director of Operations el 5 ene. 2024
Dear Sarah, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Thank you,Jason AipperspachDirector of Operations

4/10 Mediocre

Albert

Se hospedó 2 noches en diciembre de 2023
Respuesta de Director of Operations el 21 ene. 2024
Dear Albert, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Thank you,Jason AipperspachDirector of Operations

10/10 Excelente

Mindy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Thank you, Jason Aipperspach Director of Operation el 18 dic. 2023
Dear Mindy, On behalf of our team at Sawgrass Marriott Golf Resort & Spa, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope we will continue to be your resort of choice whenever you return to Sawgrass.

10/10 Excelente

William

Viajó en grupo
Le gustó: Limpieza, personal y atención
Only warm water.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Director of Operations el 13 dic. 2023
Dear William, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. However, we regret the concern you outlined. We are grateful for your patience and value your feedback as we continually strive to improve our overall guest experience. It was our pleasure hosting you at the Sawgrass Marriott Golf Resort & Spa; we hope to see you again soon. Thank you,Jason AipperspachDirector of Operations

8/10 Bueno

Patricia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Director of Operations el 11 dic. 2023
Dear Patricia, We are delighted you had an outstanding stay at Sawgrass Marriott Golf Resort & Spa and that you loved all aspects of our hotel. Thank you for the nice rating, and we look forward to hosting you again soon.Thank you,Jason AipperspachDirector of Operations

10/10 Excelente

eugene

Se hospedó 1 noche en diciembre de 2023
Respuesta de Director of Operations el 29 dic. 2023
Dear Eugene, It was a pleasure having you as our guest at Sawgrass Marriott Golf Resort & Spa. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Thank you,Jason AipperspachDirector of Operations

4/10 Mediocre

kelli

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Don’t stay in the villas
The villa was terrible. Water stains on the ceiling. Everything is old and in need of updates. Extremely disappointing for the price we paid.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Director of Operations el 5 dic. 2023
Dear Kelli, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the quality and condition of our accommodations. We are always looking for ways to improve, and we have taken note of your comments on our plans. We hope to welcome you soon.Thank you,Jason AipperspachDirector of Operations

10/10 Excelente

eugene

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Director of Operations el 5 dic. 2023
Dear Eugene, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Sawgrass Marriott Golf Resort & Spa, and we look forward to welcoming you back soon.Thank you,Jason AipperspachDirector of Operations

10/10 Excelente

Jeremy

Se hospedó 2 noches en noviembre de 2023
Respuesta de Director of Operations el 6 dic. 2023
Dear Jeremy, Thank you for choosing the Sawgrass Marriott Golf Resort & Spa and taking the time to post an excellent rating. We are delighted we could provide you with a memorable stay. We hope you will consider us again whenever your travels bring you back to Ponte Vedra Beach!Thank you,Jason Aipperspach

2/10 Terrible

Teena

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Shame on Marriott
1. Took 20 minutes from the time I reached the counter to check in and we were rushed to wedding so never went in the room - forgivable due to training but the agent was not trained enough to serve. 2. We arrived to our 2 rooms at 11pm and one room was 85 degrees. 3. A rep brought us 2 keys to a new room. No offers to help with luggage or direct us to new rooms and we had to carry luggage down stairs and to an enitirely different building at 1130pm. Walked in and it was cooling but immediate smell of must and the sheets were damp. Our children's rooms were the same. We were so dang tired so we sucked it up and slept in moldy damp rooms. 4. 2 small waters in each room (one room was for 4 people and 2 waters) the rooms were a major distance from the main hotel as we were in what was called villas - a nice name for a really old staircase outside door access hotel. NOTHING like a typical Marriott but the charge was $350 per night. Then no reimbursement because we booked thru hotel.com. These buildings need total overhaul or a tear down re build and always keep ac on in florida. We felt like we were in a motel 6. Shame on Marriott for charging this rate just because the address is ponte vedra!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Task Force el 13 nov. 2023
Dear Teena, Thank you for your detailed feedback. We sincerely apologize for the challenges you encountered with the front desk service and your room during your time with us. This does not align with our usual standards of service, and we regret not meeting your expectations. Rest assured your concerns will be addressed with the appropriate team to ensure the overall guest experience. We appreciate your patience and understanding. Your insights are invaluable, and we hope for the opportunity to provide a significantly improved stay on your next visit.Thank you,Garrett OliverTask Force

8/10 Bueno

leon

Se hospedó 1 noche en noviembre de 2023
Respuesta de Task Force el 26 nov. 2023
Dear Leon, We are delighted you had a great stay at Sawgrass Marriott Golf Resort & Spa. Thank you for the kind rating, and we look forward to hosting you again soon.Thank you,Garrett OliverTask Force

10/10 Excelente

Ryan E

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I give the hotel 5 stars. My only complaint was the restaurant food. Overpriced and not that great, but everyone was nice and the drinks were cold. Minor complaint though. There are lots of nice eateries around there, especially at the TPC clubhouse. I would definitely go back.
Se hospedó 4 noches en octubre de 2023
Respuesta de Task Force el 2 nov. 2023
Dear Ryan, Thank you for being our guest at Sawgrass Marriott Golf Resort & Spa and for taking the time to share your comments. We are pleased your overall experience was great. We are glad that you enjoyed the service from our attentive staff. However, we are sorry for not meeting all of your expectations. It is lovely to know that we will be your home every time you visit Florida. We look forward to seeing you again soon. Thank you,Garrett Oliver

10/10 Excelente

Anna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
smokers too close to the pub patio.
Se hospedó 3 noches en octubre de 2023
Respuesta de Task Force el 2 nov. 2023
Dear Anna, Thank you for choosing to stay at Sawgrass Marriott Golf Resort & Spa and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Thank you,Garrett Oliver

4/10 Mediocre

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Disappointed
This hotel needs updates. Not at all worth the price!!
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Manager el 24 oct. 2023
Dear Guest, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our guestroom needed updating, and we will share these notes with the appropriate individuals. We make every effort to be competitive with similar hotels in the area, and we always strive to provide exceptional service and hospitality to each of our guests. We truly value your feedback, and we hope to have another opportunity to welcome you back at Sawgrass Marriott Golf Resort & Spa. Thank you,Onur

10/10 Excelente

Gladys, North Augusta

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is an amazing resort with something for every age group. We had ages 7-67 and everyone had a fantastic time. Excellent food options on property, but also many restaurants close by. The Beach Club is just a quick, free shuttle ride away.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Front Office Manager el 2 oct. 2023
Dear Gladys, Thank you for being our guest and writing such a great review. We are delighted that our service and amenities exceeded your expectations and that you particularly loved our family-friendly amenities, restaurants, convenient location, and complimentary shuttle. We hope that your great experience will bring you back to enjoy more of what we have to offer. Thank you once more for choosing Sawgrass Marriott Golf Resort & Spa!Thank you,OnurFront Office Manager

10/10 Excelente

Zachary

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Well kept and clean. Excellent customer service
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Office Manager el 1 oct. 2023
Dear Zachary, Thank you for sharing your experience with other travelers. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our efforts. We look forward to you choosing the Sawgrass Marriott Golf Resort & Spa any time your travels bring you back this way.Thank you,OnurFront Office Manager

6/10 Aceptable

Sonya

Viajó en grupo
Le gustó: Limpieza, comodidad de la habitación
Too pricey
Hotel itself was decent, but for the price they charge per night not worth it
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Office Manager el 13 sept. 2023
Dear Sonya, Thank you for choosing our hotel and for sharing your experience. We hope your overall stay was pleasant; however, we were disappointed that you felt the price did not meet your expectations. We appreciate your sentiments and assure you that we take careful consideration to be competitively priced for our area. Thank you again for your candid feedback, and we hope to have another opportunity to welcome you back.Thank you,OnurFront Office Manager

8/10 Bueno

Wayne, Lake Mary

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
For this price/quality point, the hotel is falling behind. We booked a suite for (4) adults. While it was very roomy, the age is showing. Bathroom vanity legs were rusted, bathroom mirror had built in lighting, but mirror was rolling up from the edges, exposing wiring behind. Tile had been replace to fix two problems, and new tile didn't match
Respuesta de Front Office Manager el 5 sept. 2023
Dear Wayne, Thank you for choosing us for your visit to Ponte Vedra Beach. We strive to ensure an excellent experience for each guest; therefore, we are disappointed to learn that your suite did not meet your expectations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We appreciate your business and hope to have an opportunity to better your stay.Thank you,Onur,Front Office Manager

10/10 Excelente

Nancy

Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Office Manager el 24 sept. 2023
Dear Nancy, We are thrilled you had an excellent stay at Sawgrass Marriott Golf Resort & Spa, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Thank you,OnurFront Office Manager

10/10 Excelente

Edward B

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
All
Se hospedó 3 noches en agosto de 2023
Respuesta de Front Office Manager el 31 ago. 2023
Dear Edward, Thank you for choosing to stay at Sawgrass Marriott Golf Resort & Spa and for your terrific rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Thank you,OnurFront Office Manager

6/10 Aceptable

Trina

Viajó con su familia
Overpriced and underwhelmed
We were not impressed with the hotel. The a/c didn’t work properly, we lost power on half of the room, only 1 coffee cup for 2 people and the hallway leaked. We were given a voucher for 2 complementary drinks and were charged for them. They were removed from our bill when the charge was questioned.
Se hospedó 1 noche en agosto de 2023
Respuesta de Front Office Manager el 21 ago. 2023
Dear Trina, Thank you for taking the time to review our hotel. We sincerely apologize for disappointing you with the maintenance issues you encountered while here and for the housekeeping oversights to your room. We have shared your comments with the appropriate teams to ensure these concerns are taken care of and not repeated. We are also sorry to learn of the confusion with the voucher offered; however, we are happy that this has been resolved. We certainly understand the frustration this undoubtedly caused and appreciate your patience. Thank you again for the candid feedback, and we hope to have another opportunity to welcome you back and show you our commitment to exceptional hospitality.Thank you,OnurFront Office Manager

10/10 Excelente

Josephine

Se hospedó 2 noches en agosto de 2023
Respuesta de Front Office Manager el 8 sept. 2023
Dear Josephine, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sawgrass Marriott Golf Resort & Spa, and we look forward to welcoming you back soon.Thank you,OnurFront Office Manager

10/10 Excelente

Mary Ann

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved this property for a quick weekend trip from Colorado. Best part was the shuttle to the beach club!! Will stay there again. When I visit my friends
Se hospedó 3 noches en agosto de 2023
Respuesta de Front Office Manager el 16 ago. 2023
Dear Mary, Thank you for the outstanding review of your weekend stay at Sawgrass Marriott Golf Resort & Spa. We are delighted to read that our shuttle ride to the oceanfront Cabana Beach Club was a highlight of your visit. We look forward to welcoming you back the next time you plan to visit your friends. Thank you,OnurFront Office Manager

10/10 Excelente

William

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Sawgrass never disappoints
Se hospedó 2 noches en agosto de 2023
Respuesta de Front Office Manager el 12 ago. 2023
Dear William, Thank you for making the Sawgrass Marriott Golf Resort & Spa your home away from home! It is wonderful to read that we were able to provide you with an outstanding experience once again. It means a lot that you choose to stay with us over all of the other hotels in the area. We look forward to seeing you again soon.Thank you,Onur,Front Office Manager