4/10 Mediocre
Nicole F.
4 jul. 2025
Air conditioning is NOT optional!
When we arrived, we found the pool dirty & filter basket broken. We spent a couple hours trying to net leaves out of bottom of pool. Overnight 1st night, the air conditioning went out. Called that morning & was told a work order would be put in. Also mentioned the pool & coffee maker, which poured water out of the bottom when I went to make coffee..the 1st morning. They sent new coffee maker, & a guy did something to the ac to "get us going" until they could fix it. The short time it blew cool air never dropped the temp below 82 degrees. Nobody ever called to check or update. When it went out again, I called left voicemail & messaged. When someone finally called back, they told me work order was already in. It was another day & phone call before they offered 2 window air units for 2 story home. Those never went below 81. We didn't sleep all week in the hot house. Not until I contacted vrbo for refund did they finally have someone call me to check on us. Didn't want to refund money, but offered 2 free nights in future. Asked if we wanted to move elsewhere if even avail for night before check out at 10 am. Not doable to move everyone & all stuff to new location our last night. We don't go every year to use voucher. Finally offered 600, which is such a small % of what I pd. The longer I've thought on it, there is no way 600 makes up for my baby gdaughter sweating in 86 home on a vacation. This AC issue overshadowed every part of our trip. I deserve more compensation than tha
Nicole F.
Se hospedó 5 noches en junio de 2025