4/10
Third party communication and did not receive any check-in information. I had to call to get that., Ashlee was extremely helpful. Had to call back four times to get door codes, and gate codes, and Wi-Fi password before we could even get in the room. Coming as a family of six we expected to be able to use the pullout sofa. It is in such poor condition that there is a large bar that sticks up in the middle. It is unable to support someone sleeping on it. Some are uncomfortable this was unusable. Sent someone to look at it, but did not tell us. Stranger danger. Had 1 kid on the couch and one adult (21) slept in a recliner. He decided to leave after day two. No rugs. A very poorly appointed kitchen all around. The condo itself was very nice as far as space and cleanliness. Other beds were good. We’ve stayed at poolside villas before and a different unit and enjoy the location. The walk to the beach is very easy. The last day we requested a late check out as my children were on the beach when a little girl was pulled under by the tide, she was not recovered. This is a good beach we just don’t swim late afternoon/ evening. We were all very upset, understandably and up late, so we requested lake check out. It was allowed with a fee. Overall we enjoy this beach and Poolside Villas. Not sure I would go with this particular unit again. But again, for the amount of money we expected to have enough beds. One kid left our vacation early because lack of sleeping arrangement. Sad
Carrie Y.
Se hospedó 7 noches en junio de 2025