2/10 Terrible
R W.
11 sept. 2025
No le gustó: Limpieza
The Good: Beautiful villa, perfect canal location for spectacular Florida sunsets!The Bad: No property maintenance. Our main issue was the pool (the constantly running toilets & sliding door that fell on me get honourable mention). The water was murky, like the ocean, and since we have never experienced a saltwater pool we didn't initially realize it was a problem. We all jumped in, and to our surprise hair balls and debris floated to the top. It was disgusting! Our 7 year old developed a painful blister on a bite within a few hours, we had to go to a walk-in clinic. We tried to use the villa’s emergency contact number but it is only for text based communication and they reply only after several hours. After 1.5 days they sent out a pool service tech, he replaced the filter motor, but did not clean the pool as that is “not in his contract”. So we find a pool guy (that we paid ourselves) to come clean the pool. It turned out that the pool had not been properly serviced in months. His assessment…“When I proceeded to check out the pool I noticed it was full of hair on the bottom and top the pool was super cloudy and there was no water flow in pool, I checked the filter and it was full of hair dirt and grime. I don't believe this filter has been cleaned in at least 6 months, it took me 40 minutes to clean the filter.I have included photos of the pool, the truth is they don't do justice to how disgusting it was. So, It may look like paradise, but don’t be fooled!!
R W.
Se hospedó 11 noches en agosto de 2025
