4/10
The property was listed as a luxury rental. The home and pool are nice, however it wasn’t clean, or adequately supplied. Sheets & comforters were dirty upon arrival. We spent hours washing bedding through the night. The outdoor trash can was filled to the top and swarming with bees. Yet it was our responsibility to take it to the curb the morning we left. Stove top & bar stools were dirty. Cigarette butts littered the pool deck. There was no body wash or body soap. There was an Infestation of ants or termites in master bath. Beach towels were included in the listing, but there weren’t any provided. We only were given one towel per person for a 5 night stay. When I messaged Tyson, he said beach towels were not provided for my rental and that guests were only given one towel per person per stay! He stated he would “try to get a team member to bring extra towels”. It was only after a call to VRBO that extra towels were provided the next day. The air hockey table was broken, as was the Simpsons arcade game. I asked Tyson for my cleaning fee to be refunded and he told me the “sheets were not dirty, just stained.” That was not the case at all, they were dirty-and not “stained” after I washed them. He said he would “try to get me a partial refund on the cleaning fee” which was not acceptable to me. Instead I contacted VRBO and was on the phone for 57 minutes to get a cleaning fee refund after sending the pictures of my stay.
Rebecca H.
Se hospedó 5 noches en junio de 2025