Mantra en Tropical North Queensland

"El hotel está bien mantenido y las piezas son espaciosas con buen equipamiento. Le baja mucho el nivel de un 4 estrellas, que el aseo no se realice en forma diaria (es semanal y no bien realizada!!!) y que el wifi no esté incluido en la tarifa. La ubicación del hotel es mediana en relación a la cercanía de la zona comercial. Hay que caminar unas 10 cuadras con bastante calor para llegar a la calle principal. No es un hotel a primera línea de la playa, hay que caminar para llegar a la playa unos...

"I had a bad experiencie. Due to changes in my flight I was late to check out and when I came back my things were thrown in the trash bin. It was a shock because all my new souvenirs were in the garbage!!!! Although the manager helped me to retrieve them I thought it was extremely rude. "

"Everything was perfect. thank you!"

"La ubicación es excelente directo a la Promenade y junto a la zona de tiendas y restaurantes, servicios muy buenos y habitación suficientemente grande y espaciosa, aunque había sensación de humedad en la habitación es lo mismo que en Cuba, Domicana o Miami, el baño, grande y espacioso y con un extractor muy potente."

"Difficulty in checking in after hours. Instructions were confusing and no one was reachable by phone. After managing to check in, the room was not set up for 2 single beds that had been booked. Spoke to staff next morning & they were very helpful in upgrading us to a beautiful suite"

"We were disappointed that we didn't get the room that we paid for - it did not match the advertised pictures and was smaller than advertised. The pools and spas were too cold to swim in and one of the spas was not working. The room was very dark and a big wall blocked our view. There was not enough cutlery for 2 people and there was no sink to wash it in. The blinds were stained and the pools had stains and chipped tiles. It was in need of a renovation and a good clean."

"Everything clean, spacious room but was filled with a lot of ornaments. Umsure why I was put in an accessiblity room - as a tall person low set facilities not comfortable "