Let's go through the positives. Sapphire is a great property, very nice pool, beach access, lobby and grounds. For those worried about social distancing this property really goes the extra mile. Highly recommended location.
Let go through the property (I have stayed on others in the same building). The apartment is in serious need of maintenance, is in dire need of a fresh coat of paint, it looks like the place has the original 10 year old paint job. The master bedroom blind is secure by laundry clips (really!!!) and couple of the dinner seats are about to crumble. Small repairs are needed in some of the walls, kitchen sink, and the balcony needs a serious deep cleaning and restoring. The TV's in the apartment are internet based but bring your own accounts if you want to see anything. Some of the furniture needs replacement and some needs a little TLC.
The unit was not very clean when we arrived, we can still see glass rings on the table, food residues on the kitchen counter and fridge handles, soap scum in the master shower and overall a lot of dirt on surfaces. Nowadays I believe this is totally unacceptable. We brought our own cleaning kit from home and wiped out all the surfaces. This brings me to the manager (Padre rentals). After I saw the state of the unit I immediately sent a couple of emails to the manager letting her know about the kitchen and the crumbling seats, since it was thanksgiving I was not expecting an answer that same day. On Friday I called her to ask for a late checkout (which was granted) and when I mentioned my email she just answer "I have it pending for answer today", which never happened.
Positive about the apartment; bedding was clean and in good state, kitchen is well equipped (we clean washed everything we used), apartment layout is very nice and still has some of its original allure and internet was fast and reliable.
In summary I will recommend the owner to fix things when they break, refresh the apartment, and really pay attention to the cleaning crew. For the agent, not responding doesn't make things go away.