Dunas Hotels en San Bartolomé de Tirajana

"Terrrible, They didnt even answer me or hotels.com regarding my clame and the breakfast was not god at all. I would not call this a 4 star hotel Se my clame below I stayed at the hotel for 3 nights during the period 15-18/2 2026. The staff were nice and helpful but there was a problem with my room.I discovered after the first night that the air conditioning was not working. It only blew warm air. A service technician came and tried to make it work without success. He then opened the air conditioning and took out the 2 washable filters which were completely covered with dirt and dust. He returned after a while when he had washed the filters and put them back again which resulted in the air conditioning starting to work.The first morning I showered the water ran out onto the tiled floor and covered almost the entire floor. It became very slippery and dangerous and it was necessary to walk with shoes on. At that point I thought it was me who had been careless so the next morning I only used the hand shower directed inwards towards the short side of the shower. Despite this, the result was the same, water all over the floor and since I walked in the water with my outdoor shoes, the dirt spread throughout the apartment. The water flows out onto the floor because the floor has no drop.The service technician then fetched a rubber strip that would prevent the water from flowing out onto the floor. That did help as it was bad done. The result was the same wather over the total floor"

"Todo muy bueno."

"Habitación perfecto, personal profesional y amable "

"Mal para lo que pagué, cuna rota, cama supletoria con colchón que no correspondía al somier incomidad, ya que no llego a tiempo el coche de bebe donde tuve que pagar una semana para usarlo dos días recomiendo que el hotel tuviera a disposición sus propios coches de paseo de bebe, el agua 4 botellas 17 euros. Solución al parque cuna, a ultima hora trato del gerente marcos excepcional, en recepción un poco déspota el muchacho que me atiendo a primer contacto las chicas bien, y en cuanto al unique sala no me soluciono la merienda se mis hijos ya que solo optas a café y zumo y dulces no alimentación saludable a excepción de algo de fruta. Mini club cerrado o pocas horas para los niños sin poder ir al spa ni nada más "

"Es la tercera ve que hemos ido…es fantástico, el sitio, el servicio, el hotel…"

"El buffet excelente calidad, variado. La cena buffet de noche vieja fantástico. Instalaciones y limpieza muy bien. La atención del personal muy amable."

"El personal lo mejor del hotel. Hotel antiguo, comida siempre la misma cada día."

"Increíble el trato de todo el personal, las instalaciones y la comida. "

"Más variedad en el snack "