We checked in and at first glance the property was very nice, however, the toilets were not cleaned and the refrigerator was dirty with mold in one of the drawers. The house instructions said there was a thermostat in the kitchen and the fireplace had a thermostat on thee wall. We could not find either one of these. There was only one light in the master bedroom in a ceiling fan(ceilings were very high) and that did not work. I tried to contact the owner through the site and had no luck. I sent 2 text messages to the number given, no response. I received correspondence through the site from his management company. As requested I sent them pictures and described the issues. They were of no help, they just kept asking for more time to resolve the issues. I cleaned the refrigerator and the 3 toilets on the main floor. We did not use the half bathroom in the basement. In addition the owner charges an additional guest fee of $20.00 a night for over 5 guests but the listing says sleeps 8. I paid the fee because I was not sure how many would stay. With the heat issue we did not have additional guests stay. It was 3 adults both nights. I would like to be reimbursed for the cleaning fee and the additional guest fee as well as some compensation for the other issues with the house. I have rented for many years through VRBO and the lack of communication in this matter was unacceptable.