2/10 Terrible
Cliente verificado
Viajó con su pareja, Viajó en grupo
6 de jul de 2021
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A SHAME! CHEAP IS EXPENSIVE! The first thing is that they received us without a mask and without any COVID measures. The photos are not real, from 10 years ago, the hostel is very old and half broken, for example the garden in the main photo does not even resemble reality. We arrived and the first thing they did is ask us for the money for local taxes and then tell us that they were taking us to another hotel building because there was no place there, it was the first lie, we took a 15-minute walk to another hostel, that is, more far away, without a garden and with another owner and more dirty rooms. They do NOT give anything, for towels you have to pay 2 euros, they didn’t put any soap or shampoo and I honestly don't even know if they put toilet paper or our roommate bought it, then every morning at 10:30 we were forced to leave the room for “4 hours cleaning" without giving us the possibility of choosing and being able to continue sleeping, the owner came in loudly saying that we should leave the room, nobody had explained anything to us previously. When we asked for the inconvenience to give us the use of towels, they threatened to cancel the reservation and leave us stranded at 10 at night. And they are not giving you keys for the room or for the building, they can suddenly run into your room without even knocking the door. The next day we called Expedía and they reimbursed us the money for the next two nights and gave us € 20 discount for the inconvenience.
Cliente verificado
Se hospedó 3 noches en julio de 2021