Dear Keye I'm sorry for our misunderstanding, unfortunately can also happen to us hosts to have difficult days, and coming from 2 days in hospital, unfortunately I misunderstood the message. anyway you did your early check in, and I told you for yel to go to a cafe for a coffee, that I would call you 5min before my arrival. all the rest i'm sorry but it's fake, the floor was clean, but when you came in with the suitcases you left a trail of dust, which was clearly sidewalk dust, certainly not the one that forms in the house. in fact when I went out I heard creaking under my shoes in the corridor, near the door, like the typical mud that comes from outside. As for the car service, you have canceled it, certainly not me, I also have the screen shots of the messages on WhatsApp, where I pointed out that the cost of the train was equal to that of the car ... inviting you to reflect, but I have not received a reply. But I imagined this review from your angry faces, but I'm okay with me and my staff, next time you raise your budget maybe you will find better. as you can see the other reviews are all very positive, his is a voice out of the chorus that I expected, given the persistence of your rude intransigence, which I am very sorry not to have been able to sweeten Best wishes

Dear Cecilia thank you for your truthful reconstruction of the facts. For first i understand very well ENGLISh, SPANISH. AND LITTLE LITTLE FRENCH I will attach at the end of my replay, all the Infinitys messages you sent me practically every other day, of similar length to this review. it's not a question of not understanding a language, but rather of getting lost in rivers of words that could be summarized in 4/5 lines. Surely I unfortunately felt very bad on the morning of check in, the other two staff members who are my employees were to do another 2 check ins, for this I had to send my 72 year old mother and my 16 year old son, who certainly don't speak languages like me. I do this job from 2010 , managing 10 apartments. So to say that I don't understand English seems silly to me, like trekking that a painter doesn't know how to use brushes and colors. Unfortunately I was really very bad, until yesterday I was still bent with pain. But that doesn't have to be your problem. But your continuous and infinite messages, with requests to which I had already answered several times, made me uncomfortable. It was as if you didn't listen to my answers. Moreover I have guides and info already on the different sections of listing, you can find more of your repetitive questions in the portal. I'm sorry if the water went out for half an hour in the morning at 6.00, but it happens all over the world, when the electricity and gas and water companies make jobs. I cannot do nothing for this. I never said that they are city things, but they are things happened in big cities,,mostra in so hot sumero.. . but we always talk about half an hour of time without water in the early morning.!!!! The drains were not at all clogged, the cleaning company cleans every the drains of the showers after every stayed,from the hair of the guests, especially women, who end up in them. Maybe yours had ended up there too? No guests in 12 years has ever told me to wash in my showers having their feet in dirty water, I have replied to all your observations now? I think having to use a modality like yours,. Almost as novel. I hope I can attaching the screenshots of what is described, of all your messages Like your review. I'm sorry if I could not be up to you but I did my best anyway, I am comforted that you are a voice out of the chorus of the other 152 reviews. Good Life and good luck for everything Hugs

Dear Vincent Thanks 7for your words, you have reason about little details to repair, but from April i had having ever the apartment full,, fortunatly!!!, so I couldn't do them. Anyway more of them were damages of some guests, that didn't have your behaviour and polite. So thanks again to rispect my home and the rules of it. Hoping to meet you again, i reccomend you as guests at all hosts Good life Francesca

Dear Haward Really thanks for your review, you were fantastic guest, politecnico and respect of house's rules. I hope to meet you again Good life

Dear Chris Thanks for your review, you were perfect guests and i hope to meet you again, mayve when i can walk!!!!!! Thank you for your understanding...patience...respect and education. Good life and hugs

Dear Gina Thank you for your words, i'm very happy you spent a great time with us. I hope to meet you again Good life

Dear Antoinette Thank you for ypur review and your words. You were great guests and i hope to meet you again. Good life Francesca

grazie di cuore per il rispetto e la pulizia che avete avuto...siete stati ospiti fantastici...i migliori!!!

Thank you Morris for your review, you were wonderful guests, i'm sorry for your incident during the holiday, i'd want help you more. Good lucky

Thanks for your review

Thanks so much you were a wonderful guests, i'd want ever guests like you. Really thank you for your respect. Good life