Staff are amazing, food is so delicious. Don’t let the exterior fool you, that is just historic buildings. The interior is so pretty, everything you need is in the room and a complimentary bottle of champagne. Of course it’s Rome so noisy streets at night but the hotel can’t help that, it’s an atmosphere anyway. The beds are way firmer than I’m sure most Americans are used to but after walking around all day that doesn’t even matter! The staff are incredible, really the friendliest and so welcoming. They hold your luggage, help with directions and are happy to chat.