Sapphire Falls has a great boat service to Universal parks, quick and convenient. The lobby , tavern and pool area are lovely. The staff was woderful. The pool is very nice, the only problem we had was there isnt a second pool. Twice during our 4 day stay, we couldnt use the pool due to 'chemical imbalance". Chose the hotel for the beautiful pool and extremely disappointed we couldn't use it! They need a second pool, just for diapered guests.