2/10
- NEGATIVE 5 stars
- Booked property back in May 2021, 10 months ahead ( Imagine planning this so far ahead )
-Received cancelation email 15 hours before chk in ( I casually open my emails at 10 pm previous night and I read VRBO Reservation Cancellation . What if I had not checked my emails? Irresponsible is an understatement)
- At 11pm I frantically get on VRBO to search for availabe properties similar in location, price, descriptions, etc ( Of course, Due to being so close to chk in, no properties were available. Interesting is that the Property than appeared as available on VRBO on similar dates that I had booked……. Bizarre!
- Because it was so last minute, Without lodging accommodations for my family, I have to book a hotel last minute. Spent more than we had budgeted
-I called VRBO customer service to file a complain. I told them if scenario was reversed, where traveler canceled with such short notice, Penalty would be I would be required to pay in full or 50% of stay.
-Recommend VRBO penalize property owners same as they do travelers. Cancellation Policy for owners needs to be implemented just as harsh !
-On a side note, this property appears to be in a building that prohibits their units to be used for short term rentals
Chailyn P.
Se hospedó 3 noches en marzo de 2022