6/10 Aceptable
Muzet F.
24 jun. 2025
No le gustó: Limpieza
Fun Vacation - Accommodation snafus
The accommodations were as described, and the pools were wonderful—just a very short walk from the unit. However, when we arrived right around the 4 PM check-in time, the space had not been cleaned. I understand the rental agency tried to reach me, but I don’t use my phone while driving and missed the call.The agency was responsive and assured me someone would be sent immediately to clean, which I appreciated. That said, in the rush to prepare the space, some things were overlooked—there were no sheets for my bed or the pull-out couch, and the refrigerator’s water and ice dispenser hadn’t been cleaned.We also encountered a significant gnat issue, likely due to the screened porch, and the porch door didn’t fully close at the bottom, which I documented and shared with the agency. I was willing to let most of this slide until I woke at 4 AM and saw a roach attempting to crawl into my niece’s shorts that had been left on the bathroom sink. At that point, I submitted a complaint along with photos.To their credit, the agency responded immediately and promised to send fresh linens. They mentioned that the property is treated for pests and any lingering issues should resolve shortly. I ended up purchasing bug spray for the gnats, which I left behind for future guests.
Muzet F.
Se hospedó 7 noches en junio de 2025