Opiniones sobre The Wallace

4 out of 5
The Wallace
242 W 76th St, New York, NY

Opiniones

9,8

Excepcional

Evaluación: 10 - Excelente. 710 de 799 opiniones" "
Evaluación: 8 - Bueno. 63 de 799 opiniones" "
Evaluación: 6 - Aceptable. 14 de 799 opiniones" "
Evaluación: 4 - Mediocre. 6 de 799 opiniones" "
Evaluación: 2 - Terrible. 6 de 799 opiniones" "

10/10

Limpieza

9,8/10

Personal y atención

9,2/10

Servicios

9,8/10

Estado de la propiedad e instalaciones

9,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Catalina

Se hospedó 4 noches en mayo de 2023
Respuesta de Manager el 30 may. 2023
Thank you, Catalina. We hope to see you again soon!

10/10 Excelente

Roberto

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Un agrado total
Excelente atención durante toda la estadía. Habitaciones y baño muy limpio.
Se hospedó 11 noches en enero de 2023
Respuesta de Mel el 12 feb. 2023
Thank you so much. we greatly appreciate.

10/10 Excelente

Atilio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente hotel, personal muy amable, y muy buena ubicación para estar fuera del ruido y movimiento del Midtown.
Se hospedó 6 noches en noviembre de 2022
Respuesta de Melveta el 7 dic. 2022
Thank you

10/10 Excelente

Gabriel

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Aline

Se hospedó 3 noches en mayo de 2022
Respuesta de Melveta el 12 may. 2022
Thank you so much for your kindness. We are so pleased you enjoyed the Hotel. We hope to welcome you back soon.

10/10 Excelente

HERNAN

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El trato de todo el personal muy bueno. Las instalaciones son nuevas y muy limpias Buena ubicación
Se hospedó 4 noches en enero de 2022
Respuesta de Luiggi el 20 ene. 2022
Saludos, Nos da mucho gusto que disfruto su estadia con nosotros y agradecemos de antemano sus gratos comentarios. Esperamos verlo nuevamente muy pronto. Saludos cordiales, Luiggi Gallardo

10/10 Excelente

M

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
De lo mejor
El hotel está nuevo, con habitaciones de muy buen tamaño y une decorada. La ubicación no es tan céntrica pero a un par de cuadras de 3 líneas de metro. De lo mejor en que he estado en NY
Se hospedó 1 noche en noviembre de 2021
Respuesta de Manager el 29 nov. 2021
Thank you very much for staying at The Wallace and thank you for your great review! We appreciate you comments and we are happy that you enjoyed your stay!

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Manager el 1 may. 2024
Thank you, Robert! We hope to see you again, soon!

10/10 Excelente

James, Oak Island

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel, great location. Jazz trio in the bar Saturday night was a nice bonus.
Se hospedó 1 noche en abril de 2024
Respuesta de Jorenz el 29 abr. 2024
Thank you very much for taking the time to provide an amazing review. Your kind words are greatly appreciated. The Jazz trio are wonderful!

4/10 Mediocre

Ozi

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
The area was great but the actual hotel wasn’t great. Customer service wasn’t great. We stayed for two nights and for the first night the hot water didn’t work. They couldn’t move us into another room because there was no availability. The second day the water was barely warm. I find a lack of hot water in a $500 a night room to be unacceptable.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager el 25 abr. 2024
Hi Ozi. Thank you for staying at The Wallace. We are disappointed to read your impressions of your stay. We do not have issues with our hot water at the hotel, nor did we receive reports of the same on the first night which you stayed. Apologies if that did occur. You had specific room requirements that were not reserved, nor communicated to us until you arrived at the hotel, which we were glad to be able to accommodate at the last minute. That was also the reason that a suitable alternative room was not available. The Wallace has earned a reputation for phenomenal customer service as indicated on all review sites, including here. We regret that you did not feel the same way. Thank you for your feedback.

10/10 Excelente

Stephanie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Wonderful location, ambience, and staff. Also, really enjoyed the Lounge happy hour.
Se hospedó 4 noches en abril de 2024
Respuesta de Mel el 17 abr. 2024
Thank you so much Stephanie. We are so happy to know you had a great stay.

6/10 Aceptable

Laurent, Seattle

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza
The Wallace really just gets you room. We had a suite but there was no pull out sofa..(and we had 2 kids with us) so we ended up w 2 queens suite. There is no food and minimal room service - pajamas just dumped on the beds towels not replaced or hung No soap refill- you get it all a phone call later - but it’s 4 star service. The room was clean and elegant. So- it’s almost an VRBO type situation. Location is great and many breakfast options in walking distance.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 16 abr. 2024
HI Laurent. Thank you for staying at The Wallace. We appreciate all feedback as it is important to us to hear what our guests think. Your comments are unique and not what we tend to hear. While we do not offer room service, as most small boutique hotels do not, we do offer food service in our lounge, nightly, from 5PM to 12 midnight. In a city such as New York, you can also have practically anything delivered to your room via a delivery app 24/7 and we facilitate those deliveries daily. Your suite is suitable for up to 4 adults. We do not advertise a sofa bed. We appreciate you rating our service 4 star, as it matches our star category, and wish you a wonderful day. Thank you.

10/10 Excelente

Margaret

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Wallace is a lovely hotel and the staff are wonderful. I would definitely stay here again.
Se hospedó 2 noches en abril de 2024
Respuesta de Jorenz el 15 abr. 2024
Thank you very much for the amazing review! It was an absolute pleasure accommodating your visit to New York City. Have a wonderful day!

10/10 Excelente

fatih

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
All good hotel
Se hospedó 8 noches en marzo de 2024
Respuesta de Mel el 14 abr. 2024
Thank you, Faith we really appreciate it.

10/10 Excelente

Tim

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 3 noches en abril de 2024
Respuesta de Greg V el 13 abr. 2024
Thank you for the feedback

10/10 Excelente

Andre

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Mel el 10 abr. 2024
Thank you so much Andre, we appreciate it

10/10 Excelente

Lise

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Mel el 10 abr. 2024
Thank you so much Lise, we appreciate your business.

10/10 Excelente

Steven, Richmond

Se hospedó 1 noche en marzo de 2024
Respuesta de Jorenz el 28 abr. 2024
Thank you very much for providing an amazing review. It was a great pleasure accommodating your most recent visit to New York City. Have a wonderful day!

10/10 Excelente

Brett

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Rooms were generous, well appointed and clean. Great bathroom facilities. Service was very good. No on site dining, but plenty of great breakfast places within a short walking distance. Easy access to theater district and museums via subway or a nice 20 min walk on a sunny day.
Se hospedó 6 noches en marzo de 2024
Respuesta de Jorenz el 6 abr. 2024
Thank you very much for taking the time to provide an amazing review. Your kind words are greatly appreciated. It was a pleasure accommodating your most recent visit to New York City. Have a wonderful day!

10/10 Excelente

Ritchie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Absolutely loved staying at the Wallace! We'll definitely be back.
Se hospedó 4 noches en marzo de 2024
Respuesta de Jorenz el 6 abr. 2024
Thank you for taking the time to provide an amazing review. It was a great pleasure accommodating your most recent visit to New York City. Have a wonderful day!

10/10 Excelente

Stephen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great UWS hotel.
Se hospedó 5 noches en marzo de 2024
Respuesta de Mel el 4 abr. 2024
Thank you so much, we appreciate it.

10/10 Excelente

Alyson

The hotel is elegant, the staff super friendly and the room was fantastic. Highly recommend!
Se hospedó 1 noche en marzo de 2024
Respuesta de Jorenz el 1 abr. 2024
Thank you very much for taking the time to provide an amazing review, and the kind words. It was a great pleasure accommodating your most recent visit to New York City. Have a wonderful day!

10/10 Excelente

Harry, Silver Spring

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the clean room
Se hospedó 2 noches en marzo de 2024
Respuesta de Jorenz el 31 mar. 2024
Thank you Harry for taking the time to provide an amazing review. It was an absolute pleasure accommodating your most recent visit to New York City. Have a wonderful day!

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Jorenz el 31 mar. 2024
Thank you Harry for taking the time to provide an amazing review. It was an absolute pleasure accommodating your most recent visit to New York City. Have a wonderful day!

10/10 Excelente

manuela

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel pieno di charm con personalità , quartiere residenziale con ristorantini ovunque. 3 blocchi da Central Park . Come vivere la vera New York.
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager el 28 mar. 2024
Thank you, Manuela! We are glad to read you enjoyed your stay with us! We hope to be able to welcome you again soon!

10/10 Excelente

Sarah Mitchell -

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel. Quiet and clean. Love the location.
Se hospedó 3 noches en marzo de 2024
Respuesta de Mel el 27 mar. 2024
Thank you so much Ms. Mitchell, we really appreciate your kindness.

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Quiet, polite, unobtrusive. Nice piano lounge off of lobby. We’ll be back!
Se hospedó 3 noches en marzo de 2024
Respuesta de Mel el 25 mar. 2024
Thank you so much John, we really appreciate it.

10/10 Excelente

Tammie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 26 mar. 2024
Thank you, Tammie! We are glad you enjoyed your stay with us and hope to see you again, soon!

10/10 Excelente

Miroslava

Le gustó: Personal y atención
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager el 24 mar. 2024
Thank you, Miroslava! We are happy to read you enjoyed your stay and hope to be able to welcome you again!

10/10 Excelente

Frank

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 10 abr. 2024
Thank you, Frank! We are glad to see your rating and hope to see you again!

10/10 Excelente

Rosie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My stay was Amazing!
Se hospedó 4 noches en marzo de 2024
Respuesta de Jorenz el 18 mar. 2024
Thank you very much Rosie for taking the time to provide an amazing review. It was an absolute pleasure accommodating your most recent visit to New York City. Have a wonderful day!

10/10 Excelente

Anna

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely lived this property! It was beautiful and clean and quiet at night!
Se hospedó 2 noches en marzo de 2024
Respuesta de Jorenz el 17 mar. 2024
Thank you very much Anna for taking the time to provide an amazing review. Your kind words are truly appreciated. It was a great pleasure accommodating your most recent visit to New York City. We look forward to welcoming you back soon. Have a wonderful day!

10/10 Excelente

Susan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good value. The property is extremely clean. This was our 2nd time at the Wallace, and it was even better than the first time. 10/10.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jorenz el 17 mar. 2024
Thank you very much Susan for taking the time to provide an amazing review. Your kind words are truly appreciated. It was a great pleasure accommodating your most recent visit to New York City, once again. We look forward to welcoming you back soon. Have a wonderful day!

10/10 Excelente

Kathleen

Se hospedó 3 noches en diciembre de 2023
Respuesta de Jorenz el 18 mar. 2024
Thank you very much Kathleen for taking the time to provide an amazing review. It was an absolute pleasure accommodating your most recent visit to New York City. We look forward to welcoming you back. Have a wonderful day!

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Jorenz el 17 mar. 2024
Thank you very much David for taking the time to provide an amazing review. It was a great pleasure accommodating your most recent visit to New York City. We look forward to welcoming you back soon. Have a wonderful day!

6/10 Aceptable

Sandra, Yorba Linda

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
I didn’t like the fact that it doesn’t have a restaurant and valet and no views from the bedroom windows.
Se hospedó 2 noches en marzo de 2024
Respuesta de Greg el 15 mar. 2024
We apologize that we did not fully fulfill your stay. We will try to do everything possible to make your next visit better, we hope you will still choose us, and we can rectify the bad experience for you.

10/10 Excelente

Cecilia, Knoxville

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great room with a lot of convenient features and very helpful staff!
Se hospedó 4 noches en marzo de 2024
Respuesta de Jorenz el 14 mar. 2024
Thank you very much for taking the time to provide an amazing review. It was a great pleasure accommodating your most recent visit to New York City. Have a wonderful day!

10/10 Excelente

Romeen

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Jorenz el 14 mar. 2024
Thank you for taking the time to provide an amazing review. It was a great pleasure accommodating your most recent visit to New York City. Have a wonderful day!

10/10 Excelente

Jenine

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property and staff were terrific. Rooms were spacious and modern and clean. The only recommendations that I would make would be that the lounge be managed differently because of limited entry that hotel guests can have to the bar
Se hospedó 4 noches en marzo de 2024
Respuesta de Mel el 12 mar. 2024
Thank you so much Jenine, we truly appreciate your kind words. apologies for any inconvenience in the lounge. your suggestion will be noted to management.

10/10 Excelente

john

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pleasant atmosphere in modern facility with excellent staff. Life is good!
Se hospedó 3 noches en febrero de 2024
Respuesta de Mel el 11 mar. 2024
Thank you so much John for your kind words. We appreciate you.

10/10 Excelente

SYLVAIN

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Smaller hotel away from the hustle bustle. Large rooms, comfy beds. Spotless.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jorenz el 11 mar. 2024
Thank you very much Sylvain for taking the time to provide an amazing review. It was an absolute pleasure accommodating your most recent visit to New York City. We look forward to welcoming you back soon. Have a wonderful day!

10/10 Excelente

Virginia

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing property and friendly staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Mel el 7 mar. 2024
Thank you so much Virginia, we really appreciate it.

10/10 Excelente

John

Se hospedó 3 noches en marzo de 2024
Respuesta de Jorenz el 25 mar. 2024
Thank you very much for taking the time to provide an amazing review. It was a great pleasure accommodating your most recent visit to New York City. Have a wonderful week!

10/10 Excelente

Keren, Toronto

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The front desk staff were incredibly welcoming. The rooms were spacious for New York and exceptionally clean. The hardwood floors in the rooms were a nice touch. The beds were very comfortable.
Se hospedó 2 noches en marzo de 2024
Respuesta de Greg el 5 mar. 2024
Thank you for the amazing feedback, we hope to see you more and make you a part of The Wallace Family.

10/10 Excelente

Ralph

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great suite.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jorenz el 4 mar. 2024
Thank you very much Ralph for the amazing review. We look forward to welcoming you back soon. Have a wonderful day!

10/10 Excelente

Lauren

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were all helpful and polite. The room was impeccably clean. Will definitely go back!
Se hospedó 1 noche en marzo de 2024
Respuesta de Jorenz el 3 mar. 2024
Thank you so much Lauren for taking the time to provide an amazing review. Your kind words will be shared with the team. We look forward to welcoming you back! Have a wonderful day.

10/10 Excelente

Elizabeth

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed here with our 10 month old and it was a great place to stay with a baby. The staff was so kind and accommodating. Will definitely stay here again.
Se hospedó 2 noches en febrero de 2024
Respuesta de Jorenz el 2 mar. 2024
Thank you Elizabeth for taking the time to provide an amazing review and valued feedback. Your kind words will be shared with the team. We look forward to welcoming you back. Have a wonderful day!

10/10 Excelente

Max

Se hospedó 1 noche en febrero de 2024
Respuesta de Greg V el 21 mar. 2024
Thank you for your feedback we hope to see you again!

10/10 Excelente

Lori, Chicago

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Warm greeting from reception and a wonderful smelling lobby! Room was high tech and so clean with lots of bathroom counter space! The sounds from the hallway and esp the ice machine carries into the rooms which is the only downside but overall it was absolutely wonderful staying here!!!
Se hospedó 3 noches en febrero de 2024
Respuesta de Mel el 28 feb. 2024
Thank you so much Lori for your feedback. We truly appreciate it and will definitely take it into consideration.

10/10 Excelente

Joel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Simple, comfy, clean and nice rooms that have great touches to feel at home
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 28 feb. 2024
Thank you, Joel! We are happy to read that you enjoyed your stay and that you felt at home in our rooms. That is amongst the best type of compliment we can receive! We hope to see you again, soon!