Hello JIN Javier,Thank you for taking time to leave your feedback! I am so pleased to read that you had such a great time staying with us and you'd come back anytime - we will be here, eagerly waiting for you, somewhere around the world.... Safe travels until then!

Hi Fernando,Thank you for choosing to stay with us and for leaving your thoughts on your visit - we really appreciate your time. It's really great that you enjoyed the facilities and found the hotel comfortable - making our guests feel at home is our number one mission! Once again thank you for your feedback. I hope we can welcome you again soon.Wishing you safe travels,

Hola Sergio, gracias por hospedarte con nosotros y por tu reseña. ¡Espero que nos volvamos a ver pronto! Salud, Olivia

Dear Jaime.. Sorry for not being able to respond in Spanish. Thank you for taking the time to share your feedback. I regret that you did not enjoy your stay with us and wished that we could have helped you a bit more during your stay to understand our cleaning procedures. During the pandemic it became a huge request from our guests, that we would not enter the room to clean unless asked for, and after some investigation across our hotels in the US, Europe and Asia we discovered that overall out guests for various reasons wanted to be in charge of the cleaning schedule. Therefore we implemented the OPT in housekeeping solution, where you simply notify us on you app when you want your room clean. At no extra cost of course. It seems to me that that information was not passed on to you and for that I am truly sorry. I hope that you will give us a second try at one of our other locations or back at the Times Square, and if not I thank you for trying us out All the best citizenTrine

¡Gracias por tu maravillosa reseña!

Hola Dunia Grr! Gracias por tomarse el tiempo para compartir sus comentarios sinceros. Estamos muy contentos de que haya encontrado nuestro hotel muy limpio y satisfecho con nuestro desayuno. Realmente nos enorgullecemos de brindar la mejor experiencia a nuestros huéspedes y de asegurarnos de que todos estén satisfechos. Lamentamos mucho que haya encontrado nuestras habitaciones extremadamente pequeñas. Es cierto que, en comparación con las suites de hotel tradicionales, nuestras habitaciones pueden parecer pequeñas. Pero incluso la suite más grande no garantiza una buena noche de sueño. Para nosotros, es lo más importante. Nuestro enfoque está en los mejores elementos esenciales en cada habitación, como que no haya desorden ni cosas innecesarias que la mayoría de los huéspedes nunca usan (como la tabla de planchar). Por cierto, la idea es que experimentes nuestros salones y conozcas a nuestros embajadores. Una vez más, gracias por sus comentarios, esperamos verle pronto en un futuro próximo. Gracias, El equipo citizenM