4/10 Mediocre
Naedrie B., Springfield, Missouri
1 may. 2025
It was OKish, but I wouldn't book again
Our stay was eventful. Issues were handled in the end, but I was not impressed with the property or how it was managed.Pros: Great location. Spacious rooms and comfortable beds. Cons: The Building smells like the crawfish restaurant next door. Maintenance is not on site, so no real help after hours. Houskeeping was left quite a bit to be desired. Encountered nonworking appliances in both units that we stayed in. Complete story: First 24 hours were good. Around 11pm on the second night we realized water was dripping from our celing. Called management and went to the security desk. One hour and two phone calls later we went to bed with bolws under the leak and no word on how this was going to be handled. We got a call the next morning and were offered the option to move to a different unit later that morning. Said that wouldn't work as we had plans/tickets for the day. So, they moved us up to a top floor room that was more or less identical to the previous room, but had King beds instead of queen. Also among the issues we encountered: We slected an accomodation with a washer & dryer in order to allow us to pack a bit less. When we dried the clothes in the first unit, the dryer looked and sounded like it had been through a civil war battle, and it didnt' dry our clothes. We put our wet clothes in a trash bag and moved them up to the new unit. Only to discover that in the new unit the dryer wouldn't turn on. We ended up air drying our clothes.
Naedrie B.
Se hospedó 3 noches en abril de 2025