Terraza o patio

Opiniones sobre Sun N Sand Resort

3 out of 5
Sun N Sand Resort
2701 S Ocean Blvd, Myrtle Beach, SC

Opiniones

6,6
Evaluación: 10 - Excelente. 119 de 390 opiniones" "
Evaluación: 8 - Bueno. 79 de 390 opiniones" "
Evaluación: 6 - Aceptable. 51 de 390 opiniones" "
Evaluación: 4 - Mediocre. 52 de 390 opiniones" "
Evaluación: 2 - Terrible. 89 de 390 opiniones" "

6,4/10

Limpieza

6,0/10

Servicios

5,8/10

Estado de la propiedad e instalaciones

6,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Daniel

Se hospedó 4 noches en marzo de 2024
Respuesta de Manager el 15 abr. 2024
Hello Daniel, We're delighted you chose our hotel for your stay! Should you have any feedback to share, please reach out so we can address any concerns you may have.

4/10 Mediocre

Guillermo Antonio

Viajó con su familia
Le gustó: Limpieza
No le gustó: Servicios
they did not refound me the security deposit
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 23 sept. 2023
Hello Guillermo Antonio,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our security. I hope that we will impress you with exemplary service during future visits.

8/10 Bueno

Jose

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en septiembre de 2023
Respuesta de Manager el 7 sept. 2023
Hello Jose,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excelente

Maria

Viajó con su familia y niños pequeños
Le gustó: Servicios
El personal muy bueno y amable.todo limpio y actividades para niños.
Se hospedó 3 noches en agosto de 2023
Respuesta de Manager el 19 ago. 2023
Hello Maria,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope to see you again in the future.

10/10 Excelente

Angela

Se hospedó 1 noche en agosto de 2023
Respuesta de Manager el 27 ago. 2023
Hello Angela,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 Excelente

Eli

Se hospedó 2 noches en julio de 2023
Respuesta de Manager el 13 ago. 2023
Hello Eli,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

8/10 Bueno

Urias

Se hospedó 3 noches en julio de 2023
Respuesta de Manager el 14 jul. 2023
Hello Urias,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Jose

Viajó con su familia y niños pequeños
No le gustó: Limpieza, estado de la propiedad e instalaciones
No lo recomendaría
Se hospedó 1 noche en junio de 2023
Respuesta de Manager el 22 jun. 2023
Hello Jose, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excelente

Jackeline

Se hospedó 2 noches en junio de 2023
Respuesta de Manager el 7 jul. 2023
Hello Jackeline,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

4/10 Mediocre

Hilario

Viajó con su familia
No le gustó: Limpieza
Don’t like no attention to costumer don’t have towels cleans my room missing cleans and telephone broker safe no working and I’m rent room from the beach and give to me different room the cost be different the when I see on the wed side
Se hospedó 2 noches en junio de 2023
Respuesta de Manager el 15 jun. 2023
Hello Hilario, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

4/10 Mediocre

Juan

No le gustó: Servicios, estado de la propiedad e instalaciones
Las instalaciones se encuentran el mal estado y se ve sucio
Se hospedó 1 noche en junio de 2023
Respuesta de Manager el 12 jun. 2023
Hello Juan, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Mediocre

KERIN

Viajó con su pareja
No le gustó: Limpieza
No limpiaron la habitación durante mi estadía
Se hospedó 2 noches en mayo de 2023
Respuesta de Manager el 31 may. 2023
Hello KERIN, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Margarito

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager el 30 may. 2023
Hello Margarito, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excelente

Christian

Se hospedó 1 noche en mayo de 2023
Respuesta de Manager el 12 jun. 2023
Hello Christian,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excelente

Ariel

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We had a few things that were broken in our room once we checked in in but they came and fixed it overall GOOD SERVICE!
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Nisha

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

4/10 Mediocre

Jarrett

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024
Respuesta de Manager el 19 abr. 2024
Hello Jarrett, We are sorry to hear that your experience did not meet your expectations. Please reach out to us directly so we can address any concerns you may have. We value your feedback and would appreciate the opportunity to make things right for you.

4/10 Mediocre

Herchs

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
My first room smelled like smoke and did not match my booking. The second room had roaches. The pools didn't work, neither did the bat or cafe. Only the arcade which was useless to us. Then to top it off house keeping knocked on our door one hour earlier than checkout asking us to leave. All of this was reported and I was refunded. I normally have a decent to good experience here but this stay was horrible.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 10 abr. 2024
Hello Herchs,We apologize for the inconveniences you faced during your recent stay. Your feedback is valuable in helping us enhance our services, and we have taken note of your concerns to address them accordingly. If you wish to discuss your experience further, please contact our management team directly. We appreciate your continued patronage and hope to have the opportunity to welcome you back for a better experience in the future.

4/10 Mediocre

Kimberly

Viajó con su pareja
I was upset about the fact neither pools were open and that there was a roach in the bathroom and when we were about to leave my friend had a bed buf on them and there was stains on the sheets and hair.
Se hospedó 3 noches en abril de 2024
Respuesta de Manager el 9 abr. 2024
Hello Kimberly, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

stephany

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Manager el 9 abr. 2024
Hello stephany, We're sorry to hear you didn't have the experience you expected. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns you may have.

10/10 Excelente

Pamela

Le gustó: Limpieza
Booked at this hotel primarily for my grands to enjoy an indoor pool. Indoor pool was not available. Arcade room didn't have working coin exchange machine. My grands had ver little entertainment on sight because the weather was somewhat bad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 7 abr. 2024
Hello Pamela,We regret to hear about your experience with the indoor pool and arcade room. We recommend contacting our management team directly to address any further concerns or feedback you may have regarding your stay.

2/10 Terrible

Kenya

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Receptionists are unprofessional and rude, manager completely ignores guest needs. Unapologetic behavior. Only Housekeeping manager did a great job with the problem with our room. Besides that, is a waste of money. Never again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 4 abr. 2024
Hello Kenya, We appreciate your feedback and apologize for any inconvenience caused. Please feel free to reach out to our management team directly to address your concerns in more detail. Thank you for recognizing our Housekeeping manager's efforts, and we hope to have the opportunity to welcome you back in the future.

8/10 Bueno

Negalgne

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It was good
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 7 abr. 2024
Hello Negalgne,We appreciate your positive feedback and are pleased to hear that you had a good experience at our hotel. Your satisfaction is our top priority and we hope to welcome you back soon for another enjoyable stay.

2/10 Terrible

Lynette

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
All of the amenities were closed construction was going on mold and mildew ceiling fans broke seats broke nasty
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 3 abr. 2024
Hello Lynette, We regret to hear about your experience. Your feedback is essential in our continuous efforts to improve. We recommend reaching out to our management team directly to address your concerns in more detail. Thank you for sharing your thoughts with us.

10/10 Excelente

Brandon

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 23 abr. 2024
Hello Brandon,We are delighted to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another wonderful experience at our hotel.

4/10 Mediocre

Amorie

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 23 abr. 2024
Hello Amorie, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us with any feedback so we can address any concerns you may have.

4/10 Mediocre

Silvia

Viajó en grupo
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Hotel pool was under construction and the indoor pool that was supposed to be heated was empty and later on when they fill it up was so cold, room wasn't clean ,air/heater was filthy and terrace door didn't lock,otherwise staff was nice and helpful in everything else.
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager el 3 abr. 2024
Hello Silvia, We appreciate your feedback on both the positive and challenging aspects of your stay. Our team will look into the areas that did not meet your expectations to address them accordingly. We're glad our staff could still make your visit enjoyable, and we hope to welcome you back for an improved experience in the future.

8/10 Bueno

Nikolas

Le gustó: Limpieza
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 4 abr. 2024
Hello Nikolas, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 Terrible

Gladys

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 4 abr. 2024
Hello Gladys, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had.

8/10 Bueno

Tonya

Viajó con su familia
It had a lot of amenities great for families
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager el 2 abr. 2024
Hello Tonya,We are pleased to hear that you enjoyed the amenities at our hotel, especially those designed for families. Your feedback is valuable to us as we strive to provide a comfortable and enjoyable stay for all our guests. If you have any other comments or suggestions, please feel free to share them with us.

10/10 Excelente

Michael

Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 31 mar. 2024
Hello Michael,We are delighted to hear you had a wonderful stay at our hotel! We look forward to welcoming you back soon for another exceptional experience.

6/10 Aceptable

debra

No le gustó: Servicios, estado de la propiedad e instalaciones
No heated pool. Heater in room didn’t work. Old workout equipment. So many things wrong first time and last one here!
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 27 mar. 2024
Hello debra,We appreciate your feedback and regret to hear about your experience. Your comments will be shared with the team for review. Should you have any further concerns, please reach out to our management for further assistance.

10/10 Excelente

LaCrystal

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Nice
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 27 mar. 2024
Hello LaCrystal,We appreciate your feedback and are delighted to hear you had a pleasant experience with us. If you have any further comments or concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

6/10 Aceptable

Hilda

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
Overall room was clean for the most part but basically all the amenities where under construction or not working elevators are very weird also you can hit the but to go down and end up going up and down a few times before actually going all the way down also when I called after reservations to inquire about extra packages they offer never received a call or email back or to me informed that a fraternity was hosting an event there and it was not peaceful at all having college kids yelling off there balconies setting off illegal fireworks scaring us half to death in our sleeps had I been informed I might have chosen a different hotel because overall I was not happy for how much I spent to basically not be able to do anything or even sleep peacefully
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager el 27 mar. 2024
Hello Hilda, I'm sorry to hear about your experience with the amenities and elevator. We strive to provide a peaceful environment for all our guests, and I apologize for any disturbance caused by the event. Your feedback is valuable, and we will address these issues internally for future improvements. Thank you for sharing your concerns with us.

4/10 Mediocre

Ricardo

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 24 mar. 2024
Hello Ricardo,We're sorry to hear that your experience fell short of expectations. Please feel free to contact us directly to discuss any specific concerns you may have had during your stay. We value your input and would appreciate the opportunity to address them accordingly.

10/10 Excelente

Jeanne

Viajó con su familia
Le gustó: Limpieza
I liked it there. Price was good. Parking was good. Right next to beach. I wish they had a Continental breakfast or at least coffee (vs the room coffee). The woman who checked me in was great. Do not know her name though.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 22 mar. 2024
Hello Jeanne,We are delighted to hear you enjoyed your stay, found our prices and parking satisfactory, and appreciated our beachfront location. Your kind words about our staff are appreciated. We appreciate your feedback regarding breakfast options and coffee, which we will share with our team for consideration. Thank you for taking the time to share your experience with us.

10/10 Excelente

Antonio

Le gustó: Servicios
Even though it was a mix-up the problem was fixed emediutly my stay was excellent
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 20 mar. 2024
Hello Antonio,We appreciate you sharing your experience with us. It's great to hear that the issue was promptly resolved, and we are pleased that you enjoyed your overall stay. Should you have any future concerns, feel free to reach out to our management team for further assistance.

10/10 Excelente

krenda

Le gustó: Limpieza, estado de la propiedad e instalaciones
We liked the property and the staff was helpful. Did not like the smell of others smoking in their rooms!
Se hospedó 4 noches en marzo de 2024
Respuesta de Manager el 22 mar. 2024
Hello krenda,We are glad to hear you enjoyed your stay and found our staff helpful. We apologize for any inconvenience caused by the smell of smoke, as we strive to provide a comfortable environment for all our guests. Your feedback will be shared with our team for further review and improvement.

4/10 Mediocre

Chris

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Pool was closed which was the main reason we chose the property. We purchased ocean front and was given a side room instead with a limited view of the hotel next door. No dining onsite as was listed. Outside was a construction site that had been postponed by the city for whatever reason. No outdoor pool to be seen. I’m not sure what cleaner they use but it wreaked of carcass. Our room smelled so bad. I wanted so bad to demand a refund but we had to have somewhere to stay for my daughters cheer comp. I will say, the employees were very nice at least. Good luck.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 19 mar. 2024
Hello Chris, We appreciate your feedback and are sorry to hear about your disappointment with the pool closure and room view. Our website does specify the dining options, and we regret any confusion. We apologize for any inconvenience regarding the construction nearby. Rest assured, we'll address the cleanliness concerns with our team. It's great to hear you found our employees friendly. We hope your daughter's cheer competition went well.

2/10 Terrible

claraines

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I was having alot of problems with my room The tv and phone and ect. They need to do better the hotel smell also
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 17 mar. 2024
Hello claraines,We apologize for any inconvenience you experienced during your stay. We encourage guests to reach out to our management team directly to address concerns and provide feedback. Our team strives to ensure all aspects of our guests' experience meet expectations.

6/10 Aceptable

Heaven

Viajó con su pareja
No le gustó: Servicios
Room 320 had a couple spots were the paint was chipping the closet was dirty, and the shower wouldn’t stay closed. I paid for a kitchen with an oven in my room and got a room with just a fridge and a microwave.
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager el 16 mar. 2024
Hello Heaven, We appreciate your feedback regarding your recent stay. Your comments will be shared with our team to address these concerns. If you have any further feedback or need assistance, please don't hesitate to reach out to our management team.

8/10 Bueno

Tracy

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The view was the best
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 12 mar. 2024
Hello Tracy,We are pleased to hear that you enjoyed the view during your stay. Our team values guest feedback and we appreciate you taking the time to share your experience with us. If you have any further comments or suggestions, please feel free to contact our management team directly. Thank you for choosing to stay with us!

10/10 Excelente

Divonti

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The lady from Jersey, Black Hair, Black Nails.. spoke with so much certainty that it was comforting and welcoming. Most definitely will book with her again!! Thanks Jersey.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 9 mar. 2024
Hello Divonti,We are thrilled to hear that our team member provided you with such a positive and welcoming experience. We look forward to welcoming you back for another enjoyable stay. If you need any assistance with future bookings, please feel free to reach out to us.

6/10 Aceptable

Brenda

Viajó con su familia y niños pequeños
I will return
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 9 mar. 2024
Hello Brenda, We appreciate your feedback and hope to exceed your expectations on your next visit. Thank you for choosing our hotel for your stay.

10/10 Excelente

Carol

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The staff are very friendly. There is construction going on which restricts usage of some areas.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 6 mar. 2024
Hello Carol,We appreciate your feedback on our friendly staff. Our team is dedicated to ensuring a positive guest experience. We recommend contacting our management to address any concerns regarding the ongoing construction.

8/10 Bueno

Sheila

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Staff very nice!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager el 6 mar. 2024
Hello Sheila,We are grateful to hear that you found our staff to be very nice during your stay. Our team takes pride in providing excellent service to all our guests. If you have any further feedback or need assistance in the future, please do not hesitate to contact us directly.

10/10 Excelente

Steven

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 12 mar. 2024
Hello Steven,We appreciate you taking the time to share your experience with us. Please don't hesitate to contact us directly with any further feedback so we can continue to improve our services.

8/10 Bueno

Barry

Viajó en grupo
Le gustó: Limpieza, servicios
The property is older but completely refurbished in a modest way, clean, every thing works, nice shower, great value.
Se hospedó 6 noches en febrero de 2024
Respuesta de Manager el 2 mar. 2024
Hello Barry,We're glad to hear you enjoyed our recently refurbished rooms and found them to be clean and well-maintained. It's fantastic that you appreciated our amenities and had a great value stay with us. Your positive feedback motivates us to maintain our standards. Thank you for sharing your experience with us.

8/10 Bueno

Robert

Viajó en grupo
No le gustó: Limpieza, estado de la propiedad e instalaciones
Paid a fee of $135 for resort Got nothing for it A total rip off
Se hospedó 3 noches en febrero de 2024
Respuesta de Manager el 2 mar. 2024
Hello Robert, We appreciate your feedback and regret to hear that you feel your stay did not meet expectations. Should you wish to discuss your experience further, please reach out to our management team directly. Your insights are valuable for our ongoing improvements.

8/10 Bueno

Donald B, Columbia

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Good value for ocean front room.
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager el 29 feb. 2024
Hello Donald B,We're pleased to hear you found the oceanfront room to be of good value during your stay. Your feedback is valuable to us for future improvements. If you have any further comments or suggestions, please feel free to reach out to our management team directly.