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Opiniones sobre Sands Ocean Club Resort

3 out of 5
Sands Ocean Club Resort
9550 Shore Dr, Myrtle Beach, SC

Opiniones

7,0

Bueno

Evaluación: 10 - Excelente. 373 de 1178 opiniones" "
Evaluación: 8 - Bueno. 292 de 1178 opiniones" "
Evaluación: 6 - Aceptable. 205 de 1178 opiniones" "
Evaluación: 4 - Mediocre. 134 de 1178 opiniones" "
Evaluación: 2 - Terrible. 174 de 1178 opiniones" "

6,4/10

Limpieza

7,6/10

Personal y atención

7,4/10

Servicios

6,6/10

Estado de la propiedad e instalaciones

7,0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Elizabeth

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Shelly el 6 abr. 2024
So sorry Elizabeth.

10/10 Excelente

Juan

Le gustó: Personal y atención, estado de la propiedad e instalaciones
I like
Se hospedó 2 noches en agosto de 2023
Respuesta de Ocean Annies el 19 ago. 2023
Thank you. We hope to see you again soon.

2/10 Terrible

Yorleny

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
very bad attention they do not pay attention when you ask them for something, the rooms are too dirty everything is too dirty
Respuesta de Ocean Annies el 19 ago. 2023
I am sorry for your negative experience. We are using your feedback to make improvements.

10/10 Excelente

Francisca

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2023
Respuesta de Sands Ocean Club el 19 may. 2023
I am so happy to hear that you had a wonderful time here. We can not wait to host you again.

2/10 Terrible

Yanderlys

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
No es como se ve en fotos
Se hospedó 3 noches en marzo de 2023
Respuesta de Sands Ocean Club el 28 mar. 2023
I am so sorry for your inconveniences. I hope that in the future we can better serve you.

10/10 Excelente

Hilda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me gusto mucho la limpieza y muy buena atención. Los felicito
Se hospedó 2 noches en febrero de 2023
Respuesta de Sands Ocean Club el 14 feb. 2023
I am glad that you enjoyed yourself here at sands.

10/10 Excelente

Fernando

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2021

4/10 Mediocre

Sharon

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything look sooo old
Se hospedó 2 noches en agosto de 2021

8/10 Bueno

Reginald

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We liked the area the people were real friendly
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Alicia

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was outdated, i.e., painting, curtains etc, paint patches, the smallest TV ever, no room service, dirty/discolored shower curtain. Just awful.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Dr. David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Have to love the live entertainment.
Se hospedó 2 noches en abril de 2024
Respuesta de Shelly el 1 may. 2024
Awesome and thanks so much for letting us know!!

8/10 Bueno

Adriana

Viajó con su familia
Le gustó: Personal y atención, servicios
Love the entertainment on the property. The Hotel was a little dated and could use some upgrading. The resturant was good but breakfast was awful.
Se hospedó 2 noches en abril de 2024
Respuesta de Shelly el 30 abr. 2024
Thanks for the review Adriana and sorry everything wasn't as expected for your visit. My apologies on behalf of our team.

4/10 Mediocre

Melissa

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Shelly el 30 abr. 2024
I'm so sorry Melissa to see the review and please know we are working to correct these downfalls. My sincerestapologies on behalf of our team.

8/10 Bueno

Herman

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios
The property is dated, but nice (overall). The shower curtain in our room was spotted with mildew stains, the bathroom sink faucet seemed to leak across the counter a little when turned on, the faucet in the kitchenette dripped, the filter for the coffee maker wasn't clean, and the veneer on the walls of some of the passenger elevators was broken (or peeled away) in spots. I'm glad we were. On the 11th floor because the restaurant/bar lounge on the 1st floor was LOUD. The patrons there partied hard every night; but everyone seemed to really be enjoying themselves and having fun. I loved the easy access to the beach (onr can walk for miles. We even had a really nice view if the beach feont from our balcony. The parking garage directly across from the resort/hotel is ancient and could stand to be replacrd in my opinion. The space is very constricted, and one would need to exercise care navigating it. Lastly, the elevator in the parking garage can be really slow. So if you're in pretty good shape, it may be more efficient taking the stairs.
Se hospedó 2 noches en abril de 2024
Respuesta de Shelly el 28 abr. 2024
Thanks for the review Herman.

8/10 Bueno

Jaddeus

Le gustó: Limpieza
Se hospedó 3 noches en abril de 2024
Respuesta de Shelly el 27 abr. 2024
Thanks for the review.

10/10 Excelente

Cheryl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2024
Respuesta de Shelly el 27 abr. 2024
Awesome - thanks.

4/10 Mediocre

Renee

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Upon checking in the room door was unlocked. The room had not been cleaned and had crumbs and food everywhere. Even when showing the staff pictures of the room condition they did not send anyone up to clean it. Very disappointed.
Se hospedó 4 noches en abril de 2024
Respuesta de Shelly el 27 abr. 2024
I'm so sorry Renee to see the review and please know we are working to correct these downfalls. My sincerestapologies on behalf of our team.

10/10 Excelente

Michael

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024
Respuesta de Shelly el 27 abr. 2024
Great - thanks.

8/10 Bueno

Isaac

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
It was ok
Se hospedó 1 noche en abril de 2024
Respuesta de Shelly el 27 abr. 2024
Good deal - thanks!

10/10 Excelente

Andetra

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We liked the fact that my husband and myself did not have to leave the property to have a good night life together... absolutely awesome...we will be going back.
Se hospedó 2 noches en abril de 2024
Respuesta de Shelly el 27 abr. 2024
Perfect Andetra and so glad that you all had a great time.

2/10 Terrible

Katelyn

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
First thing you smell when you walk in is weed. Very loud, trash everywhere. Not clean at all, floors nasty sand everywhere like they don’t even clean. Blood on the table, would not recommend.
Se hospedó 2 noches en abril de 2024
Respuesta de Shelly el 27 abr. 2024
I'm so sorry Katelyn to see the review and please know we are working to correct these downfalls. My sincerestapologies on behalf of our team.

10/10 Excelente

Martha

Le gustó: Limpieza, estado de la propiedad e instalaciones
Pleasant
Se hospedó 1 noche en abril de 2024
Respuesta de Shelly el 21 abr. 2024
Awesome Martha and thanks for staying with us.

10/10 Excelente

Trevon

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Clean
Se hospedó 1 noche en abril de 2024
Respuesta de Shelly el 18 abr. 2024
Thanks so much for the review Trevon!!

2/10 Terrible

Kiara

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was nasty with 1910 appliances! 0/10 do not recommend!
Se hospedó 2 noches en abril de 2024
Respuesta de Shelly el 17 abr. 2024
I'm so sorry Kiara to see the review and please know we are working to correct these downfalls. My sincerestapologies on behalf of our team.

10/10 Excelente

Mark

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
quiet
Se hospedó 2 noches en abril de 2024
Respuesta de Shelly el 17 abr. 2024
Great Mark - thanks for letting us know.

6/10 Aceptable

Heather

Le gustó: Personal y atención, servicios
No le gustó: Limpieza
Our room was not very clean when we arrived. We asked staff numerous times for items and it took a few days before we received these items. We did enjoy our view, the pools and the local restaurants.
Se hospedó 4 noches en abril de 2024
Respuesta de Shelly el 17 abr. 2024
I'm so sorry Melissa to see the review and please know we are working to correct these downfalls. My sincerestapologies on behalf of our team.

10/10 Excelente

Inesha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good
Se hospedó 2 noches en abril de 2024
Respuesta de Shelly el 13 abr. 2024
Awesome and thanks for letting us know.

2/10 Terrible

Rebecca

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Stay was in the side building of Sands Ocean Club overlooking the lazy river. Room was very dirty and dated. Previous stays in the main part of the building have been much better than this section. Have stayed many times in the past and this was the worst conditions have seen.
Respuesta de Shelly el 13 abr. 2024
Rebecca I am so sorry to see this, my sincerest apologies from the entire staff.

8/10 Bueno

Latonya

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I enjoyed my stay
Se hospedó 1 noche en abril de 2024
Respuesta de Shelly el 10 abr. 2024
Wonderful Latonya and thanks for the review!!

6/10 Aceptable

Kamesha

Se hospedó 1 noche en abril de 2024
Respuesta de Shelly el 10 abr. 2024
Sorry we weren't on top of our game for your review.

2/10 Terrible

Tanqueshia

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They need to do better on how these rooms looked and it smells like smoke and not all that clean and they need to do better with their customers service so I will never come back here again the only thing is good is the view of the beach with the nice water waves and the patio
Se hospedó 1 noche en abril de 2024
Respuesta de Shelly el 7 abr. 2024
I am so sorry to read this review. My sincerest apologies on behalf of our entire team. Please know that we are working on these downfalls.

4/10 Mediocre

Juanita

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room was dirty, had spills on the floor that I had to clean myself. Had to ask for clean towels multiple times. Chairs on balcony were dirty as well. Parking deck never had parking except on the 5th floor and it was super dark up there and dangerous for kids.
Se hospedó 3 noches en abril de 2024
Respuesta de Shelly el 6 abr. 2024
My sincerest apologies on behalf of our team Juanita.

10/10 Excelente

Tavia

Se hospedó 1 noche en abril de 2024
Respuesta de Shelly el 27 abr. 2024
Awesome - thanks!

10/10 Excelente

Caprina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great
Se hospedó 2 noches en marzo de 2024
Respuesta de Shelly el 6 abr. 2024
Thanks for the review!!

4/10 Mediocre

Nikki

No le gustó: Limpieza
When we arrived, many guests were visibly and vocally upset due to waiting for rooms to be Ava, house keeping was running behind. Our room was very dated however when the wind blew it completely shook the glass door to the balcony and very noticeable cracks all down the walls where that door attaches. Dishes were dirty in the cabinets for use. Noisy at all hours, the hall traffic, construction sounds in another room and construction outside all around. The over powering weed smell did me in on the last night but knew that we were going home early, so I needed a few hours of rest. Beds were surprisingly comfortable but I was very disappointed with our stay.
Se hospedó 3 noches en abril de 2024
Respuesta de Shelly el 6 abr. 2024
My sincerest apologies on behalf of our team Nikki, please know that we are working to correct these downfalls.

10/10 Excelente

Sharda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Shelly el 6 abr. 2024
Thanks Sharda!

4/10 Mediocre

Amanda

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Shelly el 6 abr. 2024
Sorry Amanda.

6/10 Aceptable

Daniel

Viajó con su familia
Le gustó: Personal y atención
Parking garage was super small. Room wasn’t updated
Se hospedó 2 noches en abril de 2024
Respuesta de Shelly el 6 abr. 2024
So sorry Daniel.

4/10 Mediocre

Anthony

Viajó con su familia
No le gustó: Personal y atención
Stayed from Sunday til Wednesday not once did housekeeping come to the room. Had to go down stairs each day to get towels, wash cloths etc…
Respuesta de Shelly el 6 abr. 2024
My apologies.

10/10 Excelente

cynthia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Shelly el 6 abr. 2024
Thanks Cynthia.

6/10 Aceptable

Joseph, Charlotte

Viajó con su pareja
Le gustó: Servicios
No le gustó: Limpieza
Cons: beds uncomfortable and old mattress, A/C stays on eco mode so the room never gets cool, very thin walls, can hear neighbors conversations, not very clean Pros: beach bar and Cafe, good location
Se hospedó 4 noches en marzo de 2024
Respuesta de Shelly el 6 abr. 2024
Thanks for the review Joseph and sorry about the issues.

10/10 Excelente

Krystal

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The bed were amazing. It was relaxing and a great way to spend spring break.
Se hospedó 3 noches en marzo de 2024
Respuesta de Shelly el 6 abr. 2024
Awesome!!

10/10 Excelente

Jacqueline

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
M
Se hospedó 3 noches en marzo de 2024
Respuesta de Shelly el 6 abr. 2024
Thanks for the review.

6/10 Aceptable

Ample

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
The property is AWESOME!!! However, it is lacking when it comes to the staff. From the very beginning I was misled. I got told that with my stay I got tickets for activities such as the waterpark in the summer months and the Track in winter months, also advertising states there’s an arcade on property which there is not. Those two points were what made my decision on this particular hotel. The staff is not knowledgeable of the area or activities for kids. I had to talk with the women at FD a couple of times and they acted like I was bothering them and it was about supplies ie: toiletries running out in our room. I asked HK for bed change and broom she acted like I was a bother. My trash set out in the hallway for 7 hours b4 it got removed. None of the staff I came into contact with acted happy and no one smiled or was friendly and welcoming. But the indoor pool and spa was nice even though the jets were broken in one spa. I asked for oceanfront and my entire view was blocked by the outside bar and that was disappointing due to I am not a drinker. It may be better in the summer months but I think they need a revamp on the staff!!!
Se hospedó 3 noches en marzo de 2024
Respuesta de Shelly el 28 mar. 2024
Ample thanks so much for submitting a review about your stay. Reviews enable us to identify areas that need specific focus and improvement. My sincerest apologies for any issues with our staff. We can’t fix the past but you have our commitment to improve the way our staff serves every customer.

2/10 Terrible

Monica

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our room did not smell clean, in fact it smelled dirty. The rooms are quite outdated, the sofa chair was overlying used. The two chairs in the room are very dirty. The beds sheets did not seem like they were cleaned at all, we found dirty and hair (looked like pubic hair) on the comforters. I slept with my clothes on, didn’t seem too sanitary compared to previous places I have stayed at. (I took a video, but not sure how to upload it, or if it’s even possible to do so). The parking structure elevators are quite torn down as well. I will never be back nor, will I recommend this place to anyone despite it being right on the beach area.
Se hospedó 1 noche en marzo de 2024
Respuesta de Shelly el 28 mar. 2024
Hello Monica, although your experience at our property was not as expected, we appreciate the time you have taken to inform us. Reviews enable us to identify areas that need specific focus and improvement. We appreciate the details shared as to why your stay was unsatisfactory. Please know that we are working to correct these downfalls.

6/10 Aceptable

Tawana

Viajó por negocios
No le gustó: Servicios, estado de la propiedad e instalaciones
Everything
Se hospedó 4 noches en marzo de 2024
Respuesta de Shelly el 27 mar. 2024
Thanks for the review.

10/10 Excelente

KATHLEEN, Warrington

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had ocean view room, able to watch sunrise.
Se hospedó 1 noche en marzo de 2024
Respuesta de Shelly el 27 mar. 2024
Great Kathleen isn't the sunrise over the ocean just the best!!

10/10 Excelente

Christopher

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
One stop shop for all your needs
Se hospedó 1 noche en marzo de 2024
Respuesta de Shelly el 20 mar. 2024
We are thrilled that you enjoyed the amenities of the resort. Thanks for the review!!

10/10 Excelente

Gaylord

Se hospedó 1 noche en marzo de 2024
Respuesta de Shelly el 21 mar. 2024
Awesome and thanks!!

10/10 Excelente

Dr. David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
1532 nice clean room, flawless trip
Se hospedó 3 noches en marzo de 2024
Respuesta de Shelly el 20 mar. 2024
Awesome and thanks so much for the review!!