Terraza o patio
Ver disponibilidad

Opiniones sobre Comfort Suites Mount Vernon

2.5 out of 5
Comfort Suites Mount Vernon
404 South 44th Street, Mount Vernon, IL

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 580 de 1001 opiniones" "
Evaluación: 8 - Bueno. 272 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 77 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 40 de 1001 opiniones" "
Evaluación: 2 - Terrible. 32 de 1001 opiniones" "

8,8/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Eddis

Muy mala experiencia
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM el 28 mar. 2024
Le pedimos disculpas por la experiencia que tuvo durante su esadia en el hotel! Esperamos que nos brinde otra oportunidad en el futuro para brindar un mejor servicio.

10/10 Excelente

Carlos

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything clean, great deal
Se hospedó 2 noches en diciembre de 2022
Respuesta de R el 9 dic. 2022
Thank you for staying with us.

10/10 Excelente

Arturo

Se hospedó 1 noche en diciembre de 2021
Respuesta de Ruth el 6 dic. 2021
Thank you for staying with us.

8/10 Bueno

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, confortable and friendly staff.
Se hospedó 1 noche en mayo de 2021
Respuesta de Ruth el 2 jun. 2021
Thank you for staying with us.

10/10 Excelente

Mike

Viajó con su familia
Very nice stay, no problems at all.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Melissa

Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Has pet area. Os super clean. Staff very friendly.
Se hospedó 1 noche en mayo de 2024
Respuesta de Ruth el 13 may. 2024
Thank you for staying with us.

10/10 Excelente

Davion

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Super easy to find and quiet town
Se hospedó 1 noche en mayo de 2024
Respuesta de Heather-GM el 6 may. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Bueno

Bruce

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was fine except the walls were not insulated enough to keep us from hearing the people in the room next to us that talked ALL night long.
Se hospedó 1 noche en abril de 2024
Respuesta de Heather-GM el 6 may. 2024
Thank you for staying with us. We hope to see you again in the future.

10/10 Excelente

Anne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Easy check in
Se hospedó 1 noche en abril de 2024
Respuesta de Heather-GM el 2 may. 2024
Thank you for staying with us. We hope to see you again in the future.

10/10 Excelente

Gregory

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very courteous staff
Se hospedó 1 noche en abril de 2024
Respuesta de Heather-GM el 1 may. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Bueno

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great staff. Clean rooms and good breakfast.
Se hospedó 1 noche en abril de 2024
Respuesta de Heather-GM el 29 abr. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Bueno

Debbie, Searcy

Viajó por negocios, Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was great, rooms were nice and good space for dogs outside. The only downside was how hard/firm the beds were. I kept waking up because I would be hurting and have to roll over. Overall, good value.
Se hospedó 1 noche en abril de 2024
Respuesta de Heather-GM el 22 abr. 2024
Thank you for staying with us. We do apologize for the discomfort of ours beds. We hope to see you again in the future.

10/10 Excelente

Gary, De Soto

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy access, good food nearby.
Se hospedó 1 noche en enero de 2024
Respuesta de Ruth el 18 abr. 2024
Thank you for staying with us and for your feedback.

10/10 Excelente

Hans

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very friendly staff, easy check-in. The pool is open 24 hours and our room was spacious, furnished nicely and clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Heather-GM el 17 abr. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excelente

Leslie

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved our stay and the hotel!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Ruth el 5 abr. 2024
Thank you for staying with us.

10/10 Excelente

Barbara, Blairsville

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I was very pleased with everything from the new bathroom shower and towels… to the nice breakfast to the comfy chair and ottoman to the very helpful gal at check in. I will definitely return
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM el 4 abr. 2024
Thank you for staying with us we are glad you enjoyed your stay and we hope to see you again in the future.

2/10 Terrible

Kim

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ants, Ants, Ants. We woke up to ants between the beds and a few in the beds. We abruptly got up, no showers, no bathroom and no breakfast. Even found a couple in the car 45 minutes down the road! Gross! Manager said it is a known issue and that the first floor rooms have experienced it since the bathroom remodels and the bug guy comes the first of every month. Gave me a $25 credit for future room and an apology…beware before you stay here unless ants are your thing!! I have videos that I cannot attach.
Respuesta de Heather-GM el 4 abr. 2024
We do apologize for the inconvenience you had during your stay with ants. Yes we were aware that there had been ants on the first floor which we have sprayed ourselves but the remodel had just been completed and pest control that comes monthly to do preventative hadn't spayed yet due to the rooms just coming back on market.

10/10 Excelente

TARA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM el 4 abr. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Bueno

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place to stay! The staff was fantastic
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM el 28 mar. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excelente

William

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Tv easy to operate and guide provided Comfortable beds an nice pillows Excellent lamps /lighting Clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM el 25 mar. 2024
Thank you for staying with us. We hope to see you again in the future.

10/10 Excelente

Sarah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Ruth el 1 abr. 2024
Thank you for staying with us.

10/10 Excelente

Brandi

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The gal at the desk was amazing! She was personable and our 2 parties got to be next to each other!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM el 18 mar. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Bueno

Courtney, Rosiclare

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel was good, no real complaints. Construction going on. Rooms were clean. Beds were okay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM el 18 mar. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Bueno

Dawn

Viajó con su familia
Staff were lovely and the room was nice. Don’t love the new bathroom design because there are no hooks in there to hang anything and the soap holder in the shower is not practical because the soap falls through to the floor. I loved that there are tons of outlets and lights in the room. Lots of construction going on there so the lobby was a mess and I couldn’t get a first floor room which was disappointing. Good breakfast!
Se hospedó 3 noches en marzo de 2024
Respuesta de Heather-GM el 12 mar. 2024
Thank you for taking the time to leave feedback. We hope to see you again in the future.

6/10 Aceptable

Sarah

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
Pool and hot tub were both freezing cold. Beds were comfortable. Very friendly staff.
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM el 12 mar. 2024
Thank you for taking the time to leave feedback. We apologize for the inconvenience of the hot tub and pool being cold.

10/10 Excelente

Kathy

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM el 12 mar. 2024
Tank you for staying with us. We hope to see you again in the future.

8/10 Bueno

Jim

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property is under renovation, but still in very good condition. Clean and usable.
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM el 11 mar. 2024
Thank you for staying with us. We are glad you enjoyed your stay and hope to see you again in the future.

2/10 Terrible

Gretchen

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Our room was next to the mechanical room, this should not be a suite. It was loud all night long. The bed was awful, hard as a rock with a big dip in the middle. There was Pet hair all over the pull out bed as well.
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM el 8 mar. 2024
On behalf of our staff we would like to apologize for failing to meet your expectations with your stay. We hope you give us another chance in the future to provide you with a better more comfortable room for you and your family.

8/10 Bueno

Stanley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
A nice stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Ruth el 7 mar. 2024
Thank you for staying with us and for your feedback.

10/10 Excelente

Laura

Se hospedó 1 noche en febrero de 2024
Respuesta de Ruth el 29 feb. 2024
Thank you for staying with us.

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Ruth el 27 feb. 2024
Thank you for staying with us.

10/10 Excelente

Kathryn, Overland Park

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We enjoyed our overnight stay. The room was clean and up-to-date. There was lots of hot water in the shower. The breakfast was tasty. We slept well
Se hospedó 1 noche en febrero de 2024
Respuesta de Heather-GM el 26 feb. 2024
Thank you for staying with us. We are glad you enjoyed your stay, and we hope to see you again in the future.

10/10 Excelente

Kent

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Reason for only 4 stars on condition and facilities is currently working on remodeling. Great new shower!
Se hospedó 1 noche en febrero de 2024
Respuesta de Heather-GM el 22 feb. 2024
Thank you for taking the time to leave feedback. We are glad you enjoyed our newly remodeled rooms and we hope to see you again in the future.

2/10 Terrible

Victoria

Se hospedó 1 noche en febrero de 2024
Respuesta de Heather-GM el 22 feb. 2024
We apologize for not meeting your expectation with your stay. We hope you will give us another chance to provide you with better service in the future for we are currently updating our guest bathrooms during this remodel.

8/10 Bueno

joan

Se hospedó 1 noche en enero de 2024
Respuesta de Heather-GM el 25 mar. 2024
Thank you for staying with us. We hope to see you again in the future.

10/10 Excelente

Nancy

Se hospedó 1 noche en febrero de 2024
Respuesta de Heather-GM el 25 mar. 2024
Thank you for staying with us. We hope to see you again in the future.

8/10 Bueno

Joyce

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice
Quiet stay for one night with our pets, a dog and cat. Perfect ground floor room for animals. Very friendly staff. We will use again
Se hospedó 1 noche en febrero de 2024
Respuesta de Heather-GM el 14 feb. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we look forward to seeing you again in the future.

10/10 Excelente

Gerald

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very well run.
Respuesta de Heather-GM el 12 feb. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

6/10 Aceptable

Debbie

Le gustó: Personal y atención
Under construction
Se hospedó 1 noche en enero de 2024
Respuesta de Ruth el 10 feb. 2024
Thank you for staying with us.

8/10 Bueno

Diana

Se hospedó 1 noche en febrero de 2024
Respuesta de Heather-GM el 25 mar. 2024
Thank you for staying with us. We hope to see you again in the future.

8/10 Bueno

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Heather-GM el 5 feb. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excelente

Jeffrey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024
Respuesta de Ruth el 5 feb. 2024
Thank you for staying with us.

10/10 Excelente

Heather

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very comfortable and dog friendly
Se hospedó 1 noche en enero de 2024
Respuesta de Heather-GM el 1 feb. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excelente

Julie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was clean and quiet. Bathroom water temp could have been hotter. Pressure was amazing in the shower. Renovations in progress but didn’t affect our stay. Was disappointed there was no waffle machine for breakfast. My daughter had her heart set on a waffle. I’ve never been to a hotel that didn’t have one. Their Choice Hotel ad even advertises their waffles. Disappointing.
Se hospedó 1 noche en enero de 2024
Respuesta de Ruth el 31 ene. 2024
Thank you for staying with us and for your feedback, We apologize for the waffles not being available.

8/10 Bueno

Carol

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
the place was under construction so we were in the part that still needed to be completed
Se hospedó 1 noche en enero de 2024
Respuesta de Ruth el 29 ene. 2024
Thank you for staying with us.

6/10 Aceptable

Robert

Se hospedó 1 noche en enero de 2024
Respuesta de Ruth el 29 ene. 2024
Thank you for staying with us.

8/10 Bueno

Ronald

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very nice place. Our only frustration was that there seemed to be a "governor" connected to the volume on the TV and so it was difficult to hear the movie we were watching.
Se hospedó 1 noche en enero de 2024
Respuesta de Ruth el 22 ene. 2024
Thank you for staying with us and for your feedback.

6/10 Aceptable

Nicole

Viajó con su pareja
Le gustó: Personal y atención, servicios
This hotel just didn’t feel right. When we walked in the door, the receptionist who was super nice had the TV really loud. In the room, there appeared to be a lot of water damage in the bathroom, the wallpaper was peeling off the walls and it felt dirty. The bed was hard, it was slanted at an angle towards the headboard and the sheets had lint and hair on them. At 4am there were a couple people talking in the hallway and it sounded like they were standing next to our bed. When they started their car in the parking lot, we could hear that very clearly too. We checked out before breakfast was served so no opinion on that.
Se hospedó 1 noche en enero de 2024
Respuesta de Ruth el 22 ene. 2024
Thank you for staying with us. We appreciate your feedback on your stay. We are working to get the bathrooms remodeled.

8/10 Bueno

Kevin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Ruth el 22 ene. 2024
Thank you for staying with us.

10/10 Excelente

Donald

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Heather-GM el 19 ene. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.