Hi Ernesto, it was a pleasure to host you. Please come back and join us again soon!

Hola Javier! We are happy to know that everything went well. We hope to have you as our guest again soon.

We are disappointed to learn that you did not enjoy your stay, Sailyn. Our staff takes pride in providing a clean and comfortable environment, so we will need to look into this further. We hope you will consider us again to make it a 5-star stay.

Thank you for your review Cristian.

Hello Susana, we are disappointed you did not have a better experience. I show the incidental hold was released, so your financial institution will determine how soon it is released from your pending charges. Please keep in mind it was not a charge, so you will not see a refund. If you have any further questions regarding the incidental hold, please contact your issuing bank/credit card company.

We appreciate your fantastic rating, Abel! It would be our pleasure to host you again in the future.

Thank you for your excellent rating Lilian! We're happy to know that you liked the property. We try to respect our guests privacy, but please let us know whenever a "party" becomes disruptive, so we can address it or perhaps offer an alternative accommodation to make your stay more comfortable. We hope you will consider us again.

Thank you for your rating Rodrigo Diaz. We hope you will consider us again where we can make it a 5-Star stay.

We're glad to have met your expectations Alvaro! Please join us again soon.

Hi Daniela, we're glad to know that your overall stay was great. Our resort fees are listed on the website and prior to your confirmation of the reservation. We understand it sometimes get overlooked. We hope you will consider us again for a future stay.

We’re disappointed to learn that you did not have a better stay Gregory. We strive for guest satisfaction, but it seems we fell short this time around. Please consider us again, so we can make things right.

Hi Jose, thank you for sharing your great rating and we hope to see you again in the future!

Hi Griselda, thank you for your review. Please let the staff know of any issue with the room, so we can have our maintenance staff look into it. Our apologies for any inconvenience. We hope to have you as our guest again soon.

Hi Carlos, thank you for your review. We are happy to know that your experience with the initial staff went well. We will share your review with our staff for further clarification about your evening experience. The magnetic stripe on the key cards deactivate when exposed to heat, or placed next to cell phones and credit cards. Guests are responsible for claiming their package(s) at the time of check-in and each time they receive a delivery notification from the carrier. We appreciate your feedback and hope to have you as our guest again.

Your top score makes our day Damaris! We hope to host you again soon.

Hello Daniel, thank you for your review. Your hold is released within 7 days of departure. Your financial institution will determine how soon the hold is released from your pending charges. We appreciate your feedback.

Thank you for your review Margaret. We are disappointed to learn that you did not have a better stay, but we appreciate your feedback.

We're glad you loved your stay with us Walter! We welcome you to stay with us again soon.

Thank you for a great review Jose L! We welcome the opportunity to host you again when you are back in Miami.

Hi Martha, thank you for your review. We are disappointed to learn that your interaction with one of our front desk agents was incongruous with the level of service we typically provide. We will address this directly. Please visit us again where we can make things right.

We’re disappointed you did not have an enjoyable stay. We appreciate your feedback and hope you will join us again where we can exceed your expectations.

Hello Luis Fernando. Thank you for sharing your rating We look forward to hosting you again where we can make it a more memorable stay.

Hello Carlos. Thank you for your review. We are disappointed not to have met all your expectations. Parking is limited in the city, so we offer convenient valet parking, for a fee. Our decor is art deco with deep walnut accents. We appreciate your feedback and look forward to a future stay.

Thank you for your review. We do not change the linens and towels each day, during your stay, in an effort to conserve water and energy, but we will gladly provide them as requested. We appreciate your feedback and hope you will consider us again for a future stay.

We’re disappointed you did not have an enjoyable stay. We appreciate your feedback and hope you will join us again where we can exceed your expectations.

Thank you for an excellent rating! There is no greater compliment than that of our services. Our guest satisfaction is important to us, so it wonderful to know that our staff left such a great impression with you. It was our pleasure to host you and we welcome the opportunity to host you again for another great stay.

Hi Daniel. Thank you for sharing your review. We will address the lighting and A/C issue. Please don't hesitate to let us know when anything is unsatisfactory and we will correct it to improve your stay. We hope you will consider us again for a future stay.

Thank you for a fair star rating Monica! Please consider us again soon.

Hello Jorge! Our guest satisfaction is a priority as we work hard to deliver an exceptional guest experience, but in this case, we fell short. While we do not have on-site parking, we do offer valet service (surcharge). We appreciate your feedback and hope you will consider us for a future stay where we can exceed your expectations.

Thank you for a great review! I'm happy to know you liked our accommodations. Please stay with us again soon!

Thank you for writing a review! Yes, we do have a standard deposit fee for incidentals upon arrival. We release the deposit the day of your check-out after inspection of the room and minibar. You should have received the deposit within 7 business days, but it usually depends on your bank. Please contact us if you still have not received it. We invite you to stay with us again in the future!