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Opiniones sobre Esmé Miami Beach

4 out of 5
Esmé Miami Beach
1438 Washington Avenue, Miami Beach, FL

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 514 de 776 opiniones" "
Evaluación: 8 - Bueno. 144 de 776 opiniones" "
Evaluación: 6 - Aceptable. 59 de 776 opiniones" "
Evaluación: 4 - Mediocre. 34 de 776 opiniones" "
Evaluación: 2 - Terrible. 25 de 776 opiniones" "

9,4/10

Limpieza

9,4/10

Personal y atención

9,0/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Hugo

Se hospedó 4 noches en noviembre de 2023
Respuesta de Aamir Hayat el 18 dic. 2023
Dear Hugo,Thank you for staying with us at Esme Miami Beach and for sharing your kind comments.We can't wait to welcome you back soon!Regards,Guest Service Team

2/10 Terrible

connor

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Terrible!!!
Se hospedó 4 noches en junio de 2023
Respuesta de Aamir Hayat el 20 jun. 2023
Dear Connor,Thank you for staying with at Esme Miami Beach and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our manager in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Esme Hotel in the near future.Regards,Guest Service Team

10/10 Excelente

Marleny

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente servicio, big shout out to Fabian, uff nos salvo nuestro último día para tomar el vuelo de regreso, la atención fue maravillosa y el desayuno (no incluido) estuvo riquísimo, recomendado al 100
Se hospedó 1 noche en abril de 2023
Respuesta de Arpana el 8 abr. 2023
Dear Marleny,Thank you for staying with us at the Esme Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy your stay with us. . I will be sure to share your kind comments to Fabin, our team takes great pride in making each guest's stay an unforgettable one!I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back to re-experience Miami Beach!

8/10 Bueno

Edgar, Zapopan, Jalisco

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La mayoría del staff muy amables, en front desk Tomás nos atendió de maravilla. Un gran acierto que tengan personas que hablen español, hace muy facil la comunicación.Las habitaciones un poco pequeñas, pero agradables. Tuvimos un incidente el día que nos ibamos con un bellboy, un poco grosero. Tambien el cargo del resort lo llaman de otro nombre y causa un poco de sorpresa el cargo.
Se hospedó 2 noches en enero de 2023
Respuesta de Arpana el 2 feb. 2023
Thank you for staying with us at the Esme Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy your stay. It pleases me that you found our staff to be very accommodating. I will also be sure to share your kind comments to Thomas. Our team takes great pride in creating a memorable stay to each of our guests.I apologize for the few inconveniences you did experience during your stay. This is certainly not up to our standards.It is feedback like yours that allows us to improve our hotel each day.Please allow me to express my sincerest apologies.We hope to have the pleasure of welcoming you back soon.

10/10 Excelente

Helen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me gustó el decor interior de este hotel moderno y tradicional a la vez. Un lugar encatador
Respuesta de Arpana el 13 ene. 2023
Thank you for staying with us at the Esme Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

6/10 Aceptable

Ashley

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pros: great service, price-value and super central location Cons/specifics of our experience: sound/acoustics leave a lot to be desired for (we had to ask for a room change and could literally hear our neighbor snoring), valet parking wasn’t around when we arrived or left and we spent over 30~ mins waiting every time we wanted the car (annoying considering valet was 15$ more expensive than at similar hotels in the same area)
Respuesta de Arpana el 5 ene. 2023
Thank you for staying at Esmè Miami Beach. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

10/10 Excelente

Alberto

Se hospedó 4 noches en octubre de 2022
Respuesta de Guest Service Team el 2 dic. 2022
Dear Alberto, Thank you for staying with us at Esme Miami Beach and for sharing your rating.We can't wait to welcome you back soon!

2/10 Terrible

Jeronimo

Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Monica

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El lugar es precioso para quien aprecie los detalles arquitectónicos. Tiene una vibra especial. Excelente ubicación y el personal súper atento y amables. La limpieza top! Todo el tiempo en el area de piscina, excelente para relajarse en pareja! 100pts! Volveremos!
Se hospedó 5 noches en junio de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Ubicación y staff
Buena ubicación y servicio muy profesional. No obstante, la habitación era muy pequeña y la insonorización deficiente.
Se hospedó 9 noches en mayo de 2022

10/10 Excelente

Susan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente ubicación, limpieza y trato
La ubicación del hotel está en la española Way una calle con vida propia en Miami después de ocean drive sería la más activa, sin que esto perjudique tu descanso en ningún momento, la atención del personal muy buena, la limpieza muy bien, todos los puntos relevantes de south Beach Ocean Drive, Lincoln Road, Miami Beach quedan caminando, el parking es con cargo extra pero vale la pena para no preocuparse por eso, ya que es complicado conseguir estacionamiento en la zona, regresaría a este hotel sí, sin duda.
Se hospedó 2 noches en mayo de 2022

8/10 Bueno

Alejandro

Se hospedó 4 noches en febrero de 2022

10/10 Excelente

Daren

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Esme is in a great location. Tons of food options and minutes from Ocean Drive.
Se hospedó 1 noche en mayo de 2024
Respuesta de Arpana el 3 may. 2024
Dear Daren,Thank you for staying with us at Esme Miami Beach Hotel!We are thrilled to hear that you enjoyed our prime location close to Ocean Drive and the variety of dining options nearby.It sounds like you had a fantastic time exploring what our vibrant neighborhood has to offer.We look forward to welcoming you back soon for another memorable visit.Thank you again for choosing Esme Miami Beach Hotel!

8/10 Bueno

paul

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Emplacement ideal sur une rue magnifique et tout proche de toute les activités (plage,restaurants, lincoln road,transport public etc…) Personnel acceuillant et gentille. L’inconveniant est la dimension des chambres ( très petite), ils doivent servir aussi des bouteilles d’eau dans les chambres.
Se hospedó 7 noches en abril de 2024
Respuesta de Arpana el 3 may. 2024
Dear Paul,Thank you for staying with us at Esme Miami Beach Hotel!We are thrilled to hear that you enjoyed our ideal location and the welcoming nature of our staff.Your feedback regarding the room size and the suggestion to include bottled water in the rooms is greatly appreciated.We strive to improve in all areas and will certainly consider your suggestions as we aim to enhance the comfort and satisfaction of our guests.We look forward to the opportunity to welcome you back and provide an even more enjoyable experience.

10/10 Excelente

michelle

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
First time staying at the Esme and it certainly won't be my last! The staff was incredibly polite, accommodating and personable. The hotel itself is so charming and the surrounding area is perfect for grabbing a coffee, strolling the streets and with great restaurants for lunch or dinner.
Se hospedó 1 noche en abril de 2024
Respuesta de Frantz Desir | Assistant Front Office Manager el 3 may. 2024
Dear Michelle, it was a pleasure having you here at Esme and we are beyond excited to read how much you enjoyed your stay. Thank you for the beautiful words and for taking the time to complete the survey. We look forward to welcoming you back on your next trip to enjoy Miami gastronomy. Safe travels.

10/10 Excelente

Edward, Jensen Beach

Viajó con su pareja, Viajó por negocios
Great stay. Very friendly staff. Look forward to the next time.
Se hospedó 1 noche en abril de 2024
Respuesta de Arpana el 1 may. 2024
Dear Edward,Thank you for staying with us at Esme Miami Beach Hotel!We're thrilled to hear you had a great stay and found our staff to be friendly.We look forward to welcoming you back for another memorable visit.

10/10 Excelente

Laura

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Gorgeous property great staff Love Jorge Pool Bar tender
Se hospedó 1 noche en abril de 2024
Respuesta de Arpana el 29 abr. 2024
Dear Laura,Thank you for staying with us at Esme Miami Beach Hotel!We're thrilled to hear you enjoyed our property and the service provided by our staff. It sounds like Jorge at the pool bar made a great impression – we’ll be sure to pass along your compliments to him! We hope to welcome you back soon for another wonderful experience. Thank you again for your kind words.

10/10 Excelente

Neda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Arpana el 1 may. 2024
Dear Neda,Thank you for staying with us at Esme Miami Beach Hotel and for rating our services 5 out of 5!We're thrilled to hear that you enjoyed your experience with us.We look forward to welcoming you back soon for another stellar stay!

10/10 Excelente

Mark

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel Esmé is amazing. We really got lucky - this boutique hotel has it all. With so many to choose from in the area we really felt like this one was the best around. Friendly service, great vibes and literally opened up to a really fun dining street. Pro tip - take advantage of the free bike rentals.
Se hospedó 1 noche en abril de 2024
Respuesta de Arpana el 29 abr. 2024
Dear Mark,Thank you for staying with us at Esme Miami Beach Hotel!We're thrilled to hear that you enjoyed your stay and appreciated our unique charm, friendly service, and vibrant location. It sounds like you made great use of the free bike rentals—a fantastic way to explore the area! We're glad you felt we stood out among the options in Miami Beach and look forward to your next visit, where we hope to delight you once again with everything Esmé has to offer.Thank you for sharing your pro tip and for your kind words!

10/10 Excelente

Michelle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024
Respuesta de Arpana el 28 abr. 2024
Dear Michelle,Thank you for staying with us at Esme Miami Beach Hotel and for rating our services 5 out of 5!We're thrilled to know that we met your expectations and that you enjoyed your time with us. We aim to provide exceptional service and a memorable experience for all our guests, and it's always rewarding to receive such positive feedback.We look forward to the opportunity to welcome you back in the near future!

10/10 Excelente

Jeffrey

Great spot and nice people!
Se hospedó 1 noche en abril de 2024
Respuesta de Arpana el 28 abr. 2024
Dear Jeffrey,Thank you for staying with us at Esme Miami Beach Hotel!We're thrilled to hear that you enjoyed our location and found our team welcoming. We aim to create a memorable experience for each guest, and it's fantastic to know we succeeded with you.We look forward to your next visit and hope to impress you even more.

8/10 Bueno

Maria

Le gustó: Limpieza, servicios
Loved that it was in a prime location. A boutique hotel and the perfect amount of amenities for people that want to go to the beach and shop around the streets.
Se hospedó 3 noches en abril de 2024
Respuesta de Arpana el 27 abr. 2024
Dear Maria,Thank you for staying with us at Esme Miami Beach Hotel!We're thrilled to hear that our prime location and the boutique charm of our hotel added to the enjoyment of your stay. It sounds like you had a wonderful time exploring the beach and shopping in the area. We strive to provide just the right amenities to enhance our guests' experiences and we're glad we hit the mark for you.We look forward to having the pleasure of welcoming you back soon for another fabulous visit!

10/10 Excelente

Manuel Ramon, Santo Domingo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent location. Full of restaurants, walkable and close to stores and the beach
Se hospedó 3 noches en abril de 2024
Respuesta de Front Office Managers el 26 abr. 2024
Thank you for your feedback, Manuel. It was a pleasure hosting you. We look forward to hosting you again soon.

10/10 Excelente

Alisha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Front Office Managers el 26 abr. 2024
Thank you for your feedback, Alisha. It was a pleasure hosting you and we look forward to hosting you again soon.

10/10 Excelente

Kirstin

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stay was great
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Managers el 21 abr. 2024
Thank you for your feedback, Kirstin. We are delighted to hear that you enjoyed your stay. Please let us when you are returning so we can ensure that your stay is even more magical.

10/10 Excelente

Eva, Houston

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Service was great
Se hospedó 2 noches en abril de 2024
Respuesta de Front Office Managers el 21 abr. 2024
Eva, thank you for your feedback. We are ecstatic to hear that you enjoyed your stay. Please let us when you are returning so we can ensure that your stay is even more magical.

10/10 Excelente

Geraldine

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely, well-kept boutique hotel with beach access/chairs, caring staff. Liked the rooftop bar and pool area as well. My friends liked their cocktails. I loved the pilates they have on Saturday morning. My A/C was not fully functional in my room, so marked one star down for that, but they tried to fix it. With the fan, it was fine. Would definitely stay again and recommend. I stayed in a king room with a balcony. The view of the street is nice, but I think I would stay in a regular room or a larger room next time without a balcony.
Se hospedó 3 noches en abril de 2024
Respuesta de Front Office Managers el 20 abr. 2024
Hi Geraldine, it was pleasure hosting you. We are thrilled to hear that you enjoyed your stay with us. We look forward to hosting you again soon. Thank you for your feedback!

10/10 Excelente

Michelle, Copley

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super cute boutique hotel away from the craziness of South Beach. Hotel is clean and staff is friendly. We only stayed for two days but staying much longer would have been a bit more challenging. The room is tiny and the pool, while lovely, is also pretty small. But for a short stay it was absolutely perfect! We loved being right along Española Way with tons of food options. Best part was the beach access. A quick two block walk gets you access to a private beach area with free chairs and towels. Would definitely stay again!
Se hospedó 2 noches en abril de 2024
Respuesta de Arpana el 19 abr. 2024
Dear Michelle,Thank you for staying with us at Esme Miami Beach Hotel!We're thrilled to hear that you enjoyed our boutique charm, cleanliness, and the friendliness of our staff. It's great to know that our location along Española Way enhanced your stay with its variety of dining options, and that our beach access added to your experience.We appreciate your feedback regarding the size of the room and pool. We understand that for longer stays, these aspects might be more of a consideration. We're always looking for ways to improve guest comfort and appreciate your insights.Thank you once again for choosing Esme Miami Beach Hotel, and we look forward to welcoming you back for another wonderful stay in the future!

10/10 Excelente

Dionne

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Esme is a beautiful property. My room was tastefully decorated and comfortable. I enjoyed the quiet atmosphere knowing I was close to lots of activities when ready. Will definitely stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Frantz Desir | Assistant Front Office Manager el 19 abr. 2024
Dear Dionne, thank you for taking the time to complete the survey and for such a reaffirming score. We are delighted you were able to get some much-needed rest and relaxation during your stay with us. We look forward to seeing you again soon. Safe travels

10/10 Excelente

liza

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is our favorite spot in Miami . A gem in itself right in the center of Espaniola way. The fusion of food, culture with ambiance is a few steps away . Alex at the reception was very responsive and went out of his way to accommodate our needs .This is always our best place to stay while in Miami . Specially visiting here 2-3x a year . You can count on safety and hospitality around this place .
Se hospedó 3 noches en abril de 2024
Respuesta de Arpana el 16 abr. 2024
Dear Liza,Thank you for staying with us at Esme Miami Beach Hotel!We're thrilled to hear that we continue to be your favorite spot in Miami. It's wonderful to know that the vibrant fusion of food, culture, and ambiance right at our doorstep enhances your visits. Your kind words about Alex will definitely be passed along, as his dedication to guest service truly embodies what we strive for. We're honored to be your chosen place to stay when you visit Miami 2-3 times a year, and we look forward to ensuring each of your visits is safe, comfortable, and memorable.Thank you once again for your loyalty and for sharing your experience. See you soon!

10/10 Excelente

Stavroula

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Arpana el 17 abr. 2024
Dear Stavroula,Thank you for staying with us at Esme Miami Beach Hotel! We are thrilled to receive a 5 out of 5 rating from you and are glad that you enjoyed your experience. Our team works hard to provide exceptional service, and it’s rewarding to know that we've made your stay memorable. We look forward to welcoming you back for another wonderful visit soon!

10/10 Excelente

Danielle

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I love my house … it’s hard pressed for me to find a hotel that’s better than my house.. unless I want to spend $1000 a night at 1hotel .. when I’m not in the mood to spend that amount I instead look for character and charm. Esmé has both of those. She’s quaint, she’s not new, but- she’s super artistic, and very fun. You feel like you’re in Italy or little Havana and the area itself is very fun and walkable. This hotel was a win for me
Se hospedó 4 noches en abril de 2024
Respuesta de Arpana el 15 abr. 2024
Dear Danielle,Thank you for staying with us at Esme Miami Beach Hotel!We're thrilled to hear that you appreciated the unique charm and artistic flair of Esme. It's wonderful to know that our ambiance and location provided you with a delightful and memorable experience, reminiscent of Italy or Little Havana. We strive to offer a distinctive and enjoyable stay for our guests without the extravagant price tag, and it sounds like we hit the mark for you. Thank you for your kind words and for recognizing the character that Esme brings to life. We look forward to your next visit, hoping to win you over once again!

4/10 Mediocre

Emma

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The location of the property was very cute and the overall theming of the property was as well. However, our first floor unit felt run down and it was EXTREMELY dark. It was noisy in the halls and above us. We didn’t want to spend any time in the room because it quite frankly made us feel miserable. It was incredibly small and for some reason we woke up feeling damp each morning perhaps due to the humidity. I am extremely disappointed with this stay and feel like I wasted a lot of money staying here for my fiancés birthday. We will steer of this property in the future.
Se hospedó 2 noches en abril de 2024
Respuesta de Frantz Desir | Assistant Front Office Manager el 12 abr. 2024
Dear Emma, I would like to thank you for reaching out and for staying with us here at Esme. We are disappointed to hear that your stay has not been up to your expectations. Happy birthday to your fiancé and we hope to see you again. Warm regards.

10/10 Excelente

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic staff and wonderful experience here. I hope to go back!
Se hospedó 1 noche en marzo de 2024
Respuesta de Frantz Desir | Assistant Front Office Manager el 1 abr. 2024
Dear Michael, we are delighted that you enjoyed your stay with us. Thank you for taking the time to complete the survey and the kind words about our staff. Your words make us proud, and we can wait to welcome you back. Until we see you again

8/10 Bueno

Anshika

Viajó con su pareja
Le gustó: Personal y atención
.
Se hospedó 4 noches en marzo de 2024
Respuesta de Frantz Desir | Assistant Front Office Manager el 1 abr. 2024
Dear Anshika, we are delighted that you enjoyed your stay with us. Thank you for taking the time to complete the survey. We look forward to seeing you again soon. Safe travels

6/10 Aceptable

Jeremy

Viajó con su pareja
Le gustó: Limpieza, servicios
No le gustó: Personal y atención
Great location sevice was lacking. Room was small and noisy from cleaning staff early mornings..tried to charge us for items not used
Se hospedó 5 noches en marzo de 2024
Respuesta de Frantz Desir | Assistant Front Office Manager el 29 mar. 2024
Dear Jeremy, it was a pleasure having you here with us at Esme. We apologize for the inconveniences you experienced during your stay and we have already rectified your concerns regarding your folio. We hope to welcome you back once again. Safe travels.

10/10 Excelente

Nino

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en febrero de 2024
Respuesta de Arpana el 29 mar. 2024
Dear Nino,Thank you for staying with us at Esme Miami Beach Hotel!We're glad to hear your experience was good.If there's anything specific that made your stay enjoyable or areas you think we could improve, we'd love your feedback. We aim to make every stay exceptional, and your insights are incredibly valuable to us. Looking forward to hosting you again for an even better experience next time!

8/10 Bueno

david

Se hospedó 7 noches en marzo de 2024
Respuesta de Arpana el 15 abr. 2024
Dear David,Thank you for staying with us at Esme Miami Beach Hotel, and thank you for rating our services 4 out of 5! We're glad to know that you enjoyed your visit. We're always looking for ways to enhance our guest experience, so if there's anything specific that we can improve upon for your next stay, please let us know. We hope to have the opportunity to host you again and deliver an even more satisfying experience!

6/10 Aceptable

ANDRES

Viajó en grupo
Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
The hotel is good enough but very expensive for what it has to offer. The rooms are extremely small, they do not have even a small desk to work on. I will look for alternatives the next time I am in Miami.
Se hospedó 2 noches en febrero de 2024
Respuesta de Arpana el 23 mar. 2024
Dear Andres,Thank you for staying with us at Esme Miami Beach Hotel!We appreciate you taking the time to share your feedback. We're sorry to hear that the room size and lack of certain amenities didn't meet your expectations, especially considering the value you were expecting for the price.Your input is crucial for us as we continuously work to improve our guest experiences and facilities. We will take your comments into consideration, especially regarding room functionality and overall value. We hope you'll consider giving us another opportunity to impress you should your travels bring you back to Miami, as we'd love the chance to provide you with an experience that not only meets but exceeds your expectations.

10/10 Excelente

Adriana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This facility is clean, and staff is super nice. Has a roooftop pool and dining area which is so cute. Room are small but they do the job. Beach is like a 4 min walk and they give you 2 free toweled at the beach
Se hospedó 3 noches en marzo de 2024
Respuesta de Frantz Desir | Assistant Front Office Manager el 22 mar. 2024
Dear Adriana, it was a pleasure having you stay with us. Thank you for taking the time to complete the survey and for the nice words about our staff and village. We are elated that you enjoyed your stay and look forward to seeing you again soon. Safe travels.

10/10 Excelente

Lea

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice room, AMAZING staff
Se hospedó 3 noches en marzo de 2024
Respuesta de Arpana el 21 mar. 2024
Dear Lea,Thank you for staying with us at Esme Miami Beach Hotel!We're thrilled to hear that you found your room to your liking and our staff amazing.Our team works hard to ensure every guest feels welcomed and well cared for, so your kind words mean a lot to us.We hope to have the pleasure of hosting you again soon for another wonderful experience.

6/10 Aceptable

Prem

Viajó por negocios
No le gustó: Servicios
Did not have tv for the entire stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Arpana el 20 mar. 2024
Dear Prem,Thank you for staying with us at Esme Miami Beach Hotel!We sincerely apologize for the inconvenience you experienced with the lack of TV service throughout your stay.We understand how important it is for our guests to have access to all of our amenities, and we regret that we fell short in this area.Please be assured that we are looking into this issue to prevent a recurrence in the future.We hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve.Should you wish to discuss this matter further or have any other feedback, please do not hesitate to contact us directly.

4/10 Mediocre

JILL

Viajó con su pareja
No le gustó: Servicios
We will not return to this hotel. The music from the rooftop was blaring until midnight. The room itself was not clean, with much dust on the phone. There was no soap at the sink to wash your hands. This property is overpriced for such a tiny unkept room.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sanja Paunovic el 19 mar. 2024
Dear Jill,I would like to thank you for reaching out and for staying with us here at Esme.I am truly sorry to hear that your stay has not been up to your expectations, and I would like to connect with you directly to learn more about your experience.I will be reaching out to you directly via email and I am looking forward to chatting with you.I wish you a lovely rest of your day.Warm regards,

10/10 Excelente

Andrew

Se hospedó 2 noches en marzo de 2024
Respuesta de Arpana el 7 abr. 2024
Dear Andrew,Thank you for staying with us at Esme Miami Beach Hotel and for rating us 5 out of 5!We're thrilled to know that your stay was to your utmost satisfaction. It's our top priority to ensure our guests have a memorable experience, and your high rating suggests we're on the right track.We look forward to welcoming you back for another wonderful visit!

4/10 Mediocre

Anita

No le gustó: Personal y atención, servicios
The location was great close to the beach and Lincoln Rd.
Se hospedó 3 noches en marzo de 2024
Respuesta de Frantz Desir | Assistant Front Office Manager el 18 mar. 2024
Dear Anita,we are disappointed you did not enjoy your stay. I would love to talk to you about how we could have made your stay better. Please feel free to give me a call at your convenience.

10/10 Excelente

Erin Cecelia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Frantz Desir | Assistant Front Office Manager el 18 mar. 2024
Dear Erin, we are delighted that you enjoyed your stay with us. Thank you for taking the time to complete the survey. We look forward to seeing you again soon. Safe travels.

10/10 Excelente

Jeremy

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is beautiful
Se hospedó 1 noche en marzo de 2024
Respuesta de Arpana el 15 mar. 2024
Dear Jeremy,Thank you for staying with us at Esme Miami Beach Hotel! We're thrilled to hear you found our hotel beautiful. Our team works hard to create a welcoming and aesthetically pleasing environment for all our guests, and it's great to know that our efforts have made a positive impact on your stay. We hope to have the pleasure of hosting you again soon, ensuring another memorable experience.

6/10 Aceptable

Mohammad

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location but very small room and bathrooms have no lock.
Se hospedó 1 noche en marzo de 2024
Respuesta de Arpana el 14 mar. 2024
Dear Mohammad,Thank you for staying with us at the Esme Miami Beach Hotel!We appreciate you taking the time to share your feedback regarding your experience. It's fantastic to hear that you enjoyed our prime location, right in the heart of Miami Beach which we hope allowed you to easily explore the vibrant surroundings of Miami Beach.We understand your concerns about the size of the room and the bathroom lock situation. Our hotel aims to blend charm and functionality in unique ways, and we realize that the room dimensions and design features might not meet everyone's expectations or preferences. Your comments on the bathroom locks are particularly noted, as the comfort and privacy of our guests are of utmost importance to us.We will certainly take your feedback into consideration as we continually strive to improve our guest experience.Thank you once again for your feedback. We hope that despite these issues, you were able to enjoy your time in Miami Beach, and we would love to have the opportunity to welcome you back in the future, perhaps in a room that better meets your space and privacy needs.

10/10 Excelente

Alexandra

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Stayed here for one night. Amazing experience, staff was so kind friendly and helpful. Location is great and the hotel aesthetic was beautiful!
Se hospedó 1 noche en marzo de 2024
Respuesta de Frantz Desir | Assistant Front Office Manager el 9 mar. 2024
Dear Alexandra, we are delighted to hear that you enjoyed your stay with us. Thank you for taking the time to complete the survey and for your wonderful comments about our staff. We look forward to seeing you again soon. Safe travels.

10/10 Excelente

Olivia

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, staff was awesome. Lots of options for food at the hotel and nearby. Very short walk to the beach! The rooftop at the hotel is great. Special thanks to Joshua, Jorge, and Sanja!
Se hospedó 3 noches en febrero de 2024
Respuesta de Frantz Desir | Assistant Front Office Manager el 4 mar. 2024
Dear Olivia, thank you for staying with us at Esme Miami Beach and for your kind words about our staff and our manager, Sanja. We are delighted you enjoyed your stay and appreciated our proximity to excellent dining and the beach. We can't wait to welcome you back soon. Wishing you safe travels.