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Opiniones sobre Macdonald Compleat Angler

4 out of 5
Macdonald Compleat Angler
Marlow Bridge, Marlow, England

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 271 de 602 opiniones" "
Evaluación: 8 - Bueno. 190 de 602 opiniones" "
Evaluación: 6 - Aceptable. 82 de 602 opiniones" "
Evaluación: 4 - Mediocre. 39 de 602 opiniones" "
Evaluación: 2 - Terrible. 20 de 602 opiniones" "

8,6/10

Limpieza

8,4/10

Personal y atención

8,2/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Caroline

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Our check in and out excellent - lovely staff. Room quite large. Wardrobe but no drawers to put clothes so had to stay in suitcase. Room clean but a bit tired. Had balcony which had good view of river, but it was rather shabby. We did enjoy our stay and glad we did stay there.
Se hospedó 1 noche en mayo de 2024
Respuesta de Prem Kumar el 11 may. 2024
Dear Caroline,Thank you for choosing to stay with us and for sharing your feedback. We're glad you enjoyed our excellent check-in/out service and found our staff lovely. Your comments about the room and balcony are noted, and our Maintenance team had already carried out some of the rooms balcony on deep cleaning and worked on improvements. We look forward to welcoming you back soon.RegardsPrem Kumar General Manager

8/10 Bueno

Corinna

Le gustó: Limpieza, personal y atención
Se hospedó 4 noches en mayo de 2024
Respuesta de Prem Kumar el 11 may. 2024
Dear Corinna,Many thanks for leaving us a great review score. I am delighted you enjoyed your visit.RegardsPrem Kumar General Manager

8/10 Bueno

Dennise

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely site on the river and good walking distance from town
Se hospedó 1 noche en abril de 2024
Respuesta de Prem Kumar el 11 may. 2024
Dear Dennise,Many thanks for leaving us a great review score. I am delighted you enjoyed your visit.RegardsPrem Kumar General Manager

2/10 Terrible

John

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
No water in taps, telephone did not work,
Se hospedó 1 noche en abril de 2024
Respuesta de Prem Kumar el 27 abr. 2024
Dear John,We sincerely apologize for the inconvenience you experienced with the lack of water in the taps and the malfunctioning telephone during your stay. It's regrettable that we failed to promptly communicate the service attendance during your visit. Rest assured, we have addressed these issues to ensure they do not recur.Thank you for bringing these matters to our attention. We hope for the opportunity to make it up to you in the future and provide you with a much-improved experience.RegardsPrem Kumar General Manager

2/10 Terrible

Joanne

Se hospedó 1 noche en abril de 2024
Respuesta de Prem Kumar el 11 may. 2024
Dear Joanne,Many thanks for leaving us a great review score. I am delighted you enjoyed your visit.RegardsPrem Kumar General Manager

10/10 Excelente

Anthony

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Prem Kumar el 27 abr. 2024
Many thanks for leaving us a great review score. I am delighted you enjoyed your stay.RegardsPrem Kumar General Manager

10/10 Excelente

Iain

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Location
A great location for a few days break. Staff were great and location was fantastic handy to go into Marlow which is a great town as well as walking distance to the station where we got a train onto Paddington.
Se hospedó 1 noche en febrero de 2024
Respuesta de P Kumar el 20 feb. 2024
Dear Iain,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed our great location for your break. It's fantastic to know that our staff provided you with excellent service, and that you found our proximity to Marlow town and the train station convenient for exploring the area. We hope to welcome you back for another wonderful stay in the future!Warm regards,Prem Kumar General Manager

10/10 Excelente

Nick

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de P Kumar el 18 feb. 2024
Dear Nick,Thank you for your generous 10 rating. Pleased you enjoyed yours stay.Prem Kumar General Manager

8/10 Bueno

Georgina

Viajó con su familia
Le gustó: Limpieza, personal y atención
Nice one night stay
A lovely stay with my husband and 4 month old. All staff we encountered were lovely and helpful, and breakfast in the room was great though arrived a little early. Just a couple of negatives, although there was a baby on the booking we were given a room upstairs with no lift so we were unable to take the pram, however we did not ask to change rooms as we were only there for one night so I am not sure if this could have been resolved. Another negative was that we had a whirlpool bath in the bathroom which didn’t work, again as we were only there for one night and it was late when we discovered this we did not bring it to anyone’s attention so did not give the hotel the opportunity to resolve this. Overall a lovely stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de P Kumar el 15 feb. 2024
Thank you for choosing to stay with us and for your valuable feedback. We're glad you enjoyed your stay overall. We apologize for the inconvenience with the room assignment and the whirlpool bath. Your satisfaction is important to us, and we would have been happy to address these issues if they were brought to our attention during your stay. We appreciate your understanding and hope to welcome you back for another great stay in the future.Best regards,Prem Kumar General Manager

6/10 Aceptable

Julie

Viajó con su pareja
Le gustó: Limpieza, personal y atención
The hotel is in a great location with very friendly staff. Our bathroom needs a complete overhaul, very dated.
Se hospedó 1 noche en febrero de 2024
Respuesta de P Kumar el 15 feb. 2024
Dear Julie,Thank you for your recent stay with us and for sharing your feedback. We're delighted to hear that you appreciated our hotel's great location and found our staff to be friendly.We value your feedback regarding the bathroom and apologize for any inconvenience caused by its dated appearance. Your comments are important to us, and we will certainly take them into consideration as we strive to improve our facilities.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Prem Kumar General Manager

10/10 Excelente

karen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lovely stay, very convenient , easy parking
Se hospedó 1 noche en enero de 2024
Respuesta de P Kumar el 15 feb. 2024
Dear Karen,Thank you for staying with us and for your kind words! We're thrilled you had a lovely stay and found our location convenient with easy parking.Looking forward to hosting you again soon!Prem Kumar General Manager

10/10 Excelente

Marianne

Se hospedó 2 noches en enero de 2024
Respuesta de P Kumar el 15 feb. 2024
Dear Marianne,Thank you for your stellar rating! We're thrilled to hear that you had a perfect experience during your stay with us.We look forward to welcoming you back for another fantastic stay in the future!Prem Kumar General Manager

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones
Ok but nothing special
One night stay whilst visiting friends. Annual trip. We’re barely in the room so I booked a basic double - think I upgraded last year. Large room, overlooked car park, but ok, if a bit brown! The bathroom was terrible. Loo was dirty under the seat, shower tap/fitting rusty and falling apart. The whole hotel is now dated and needs money spending on it. Such a shame as years ago it was a very upmarket place. Now it’s very ordinary and overpriced for what it is.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Mark

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Needs an upgrade.
Rooms are really tired and the cleaning wasn’t great.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Kay

Se hospedó 3 noches en noviembre de 2023
Respuesta de John el 20 dic. 2023
Dear KayMany thanks for leaving us a great review score. I am delighted you enjoyed your stay.RegardsJohn WillcockGeneral Manager

10/10 Excelente

Richard

Beautiful location.
Have given me a small bed. The first nigh. We happy to give ma a great room. Loved the setting. And the sound of the water on the weir. The parking was not good. They had Christmas party on Friday and Saturday night.
Se hospedó 3 noches en diciembre de 2023
Respuesta de John el 5 dic. 2023
Dear RichardThank you for the review and feedback.RegardsJohn WillcockGeneral Manager

6/10 Aceptable

Hisamune

Se hospedó 2 noches en noviembre de 2023
Respuesta de John el 30 nov. 2023
Dear HisamuneThank you for the review and feedback.RegardsJohn WillcockGeneral Manager

8/10 Bueno

Nicola

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Not bad
Really lovely staff. Super friendly and helpful. Lovely location in Marlow. Breakfast was a bit of a disappointment for the price. Supplement for eggs Benedict. Not sure why. Baked beans were the worst I had ever tasted. Had to send breakfast back as it was cold. Also really shocked at the service charge applied to every round of drinks at the bar that we went up and ordered and took back to our table ourselves. Not sure this is justified at all. Especially when paying £13 for a Bailey's!! Really lovely hotel just a few bits that disappointed.
Se hospedó 1 noche en noviembre de 2023
Respuesta de John el 24 nov. 2023
Dear NicolaThank you for the review and feedback.RegardsJohn WillcockGeneral Manager

6/10 Aceptable

Ericus

Viajó con su pareja
Le gustó: Servicios
Super mooie locatie aan de rand van Marlow, aan de oever van de Thames echter wij werden ongeïnteresseerd ontvangen. Kamer was i. Het oude gedeelte, was warm en lawaaiig. Na klacht andere kamer in nieuwer gedeelte gekregen en dat was een behoorlijke verbetering. Verder weinig reuring in het restaurant, de bar en de medewerkers stonden er ook een beetje animoos bij. Gelukkig kan je in Marlow op veel plekken goed ontbijten en lekker eten met zelfs in de pubs attente bediening. Zou in een dergelijk hotel toch ook moeten kunnen!?
Se hospedó 2 noches en octubre de 2023
Respuesta de John el 11 nov. 2023
Dear EricusThank you for the review and feedback.RegardsJohn WillcockGeneral Manager

6/10 Aceptable

Joseph

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Hotel needs updating to warrant high end costs.
Lovely setting and great location but hotel itself is very dated and run down. Certainly not worth what they charge for a room/suite.
Se hospedó 2 noches en octubre de 2023
Respuesta de John el 11 nov. 2023
Dear JosephThank you for the review and feedback.RegardsJohn WillcockGeneral Manager

8/10 Bueno

Ruth

Se hospedó 1 noche en octubre de 2023
Respuesta de John el 18 oct. 2023
Dear RuthMany thanks for leaving us a great review score. I am delighted you enjoyed your stay.RegardsJohn WillcockGeneral Manager

6/10 Aceptable

Annette

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A little disappointed.
Nice location and look and feel is good. Disappointed with the food in the Riverside Restaurant and definitely not value for money. This applies to dinner and breakfast. £20 for breakfast each and then a supplement of £6 if you wanted certain things like Avocado on toast instead of a full English. The full English was only one rasher of bacon one sausage one mushroom and half a tomato. We did decline the black pudding. The breakfast had obviously been cooked much earlier and left for some time to keep warm. At dinner We paid £4 for the smallest pot of nuts as a nibble to start with. The king prawn tagliatelle only had 5 prawns and the Chicken Milannaise was just chicken in breadcrumbs on a bed of green salad leaves. We had to pay £ 6 extra for the chips to go with it. This certainly wasn’t the standard of cuisine that we were expecting and paid for.
Tiny portion of nuts. !!
Se hospedó 1 noche en octubre de 2023
Respuesta de John el 18 oct. 2023
Dear AnnetteThank you for the review and feedback.RegardsJohn WillcockGeneral Manager

8/10 Bueno

Stephen

Le gustó: Limpieza
Nice but could be a little better
Hotel is set, beautifully, on the Thames. The reception staff were friendly and very helpful. The Sindhu Restaurant was amazing. Excellent food. Staff fantastic. Breakfast service was very slow both mornings. Room decor a little tired. Needs updating.
Se hospedó 2 noches en septiembre de 2023
Respuesta de John el 4 oct. 2023
Dear StephenThank you for the review and feedback.RegardsJohn WillcockGeneral Manager

6/10 Aceptable

Sarah

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
A lovely hotel in a beautiful spot but: Our group checked in separately and there was an issue with the need for an accessible room - we tried to call the hotel while out in the afternoon to resolve this before returning in the evening, the reservations inbox was full and just cut off and 2 calls to the hotel reception rang for half an hour each before we gave up. Lack of response was very poor! When we returned to the hotel the issue was resolved but due to inability to contact the hotel we were worried about this all afternoon. We paid a price to include breakfast but we’re very surprised to see on the menu that a “specialty “ coffee I.e. a cappuccino or latte would be £4 extra - not a major issue except left us feeling that every penny being squeezed out was more important than customer experience
Se hospedó 1 noche en septiembre de 2023
Respuesta de John el 28 sept. 2023
Dear SarahThank you for the review and feedback.RegardsJohn WillcockGeneral Manager

10/10 Excelente

Katie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My husband and I had a fantastic stay in a deluxe double overlooking the river for our recent wedding anniversary. The staff were amazing and went above and beyond for us, even before they knew it was a special occasion. Chris the concierge was wonderful and a joy to talk to. The restaurant in the hotel, Sindhu by Atul Kochhar, was lovely. Food delicious, and again the staff were impeccable. Great location only a short walk in to Marlow, where there are shops, pubs and restaurants to explore. We will definitely be back!
Se hospedó 1 noche en septiembre de 2023
Respuesta de John el 28 sept. 2023
Dear KatieMany thanks for leaving us a great review. I am delighted you enjoyed your stay.RegardsJohn WillcockGeneral Manager

10/10 Excelente

Douglas, Winchester

Se hospedó 1 noche en septiembre de 2023
Respuesta de John el 13 oct. 2023
Dear DouglasMany thanks for leaving us a great review score. I am delighted you enjoyed your stay.RegardsJohn WillcockGeneral Manager

10/10 Excelente

Gregory

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de John el 19 sept. 2023
Dear GregoryMany thanks for leaving us a great review score. I am delighted you enjoyed your stay.RegardsJohn WillcockGeneral Manager

10/10 Excelente

Gregory

Se hospedó 1 noche en septiembre de 2023
Respuesta de John el 19 sept. 2023
Dear GregoryMany thanks for leaving us a great review score. I am delighted you enjoyed your stay.RegardsJohn WillcockGeneral Manager

10/10 Excelente

Linda

Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

J

Se hospedó 1 noche en septiembre de 2023
Respuesta de John el 7 sept. 2023
Dear JThank you for the review and feedback.RegardsJohn WillcockGeneral Manager

8/10 Bueno

Cathryn

Se hospedó 1 noche en agosto de 2023
Respuesta de John el 2 sept. 2023
Dear CathrynMany thanks for leaving us a great review score. I am delighted you enjoyed your stay.RegardsJohn WillcockGeneral Manager

10/10 Excelente

Nick

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent dog-friendly venue.
Primary for us was a certain level of luxury and a dog-friendly venue. Compleat Angler met both of these. Check in was super friendly and efficient. Our room was outstanding. We dined in Sindhu which was one of the best Indian meals I’ve ever tasted. Concierge staff we really helpful. My only slight complaint was the breakfast service. Food was somewhat lacking, and the staff seemed to be in disarray. However, it didn’t taint our stay at all, just a little comical at times.
Se hospedó 2 noches en agosto de 2023
Respuesta de John el 2 sept. 2023
Dear NickThank you for the review and feedback.RegardsJohn WillcockGeneral Manager

10/10 Excelente

Ann

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de John el 2 sept. 2023
Dear AnnMany thanks for leaving us a great review score. I am delighted you enjoyed your stay.RegardsJohn WillcockGeneral Manager

10/10 Excelente

Brett

Se hospedó 1 noche en agosto de 2023
Respuesta de John el 23 ago. 2023
Dear BrettMany thanks for leaving us a great review score. I am delighted you enjoyed your stay.RegardsJohn WillcockGeneral Manager

8/10 Bueno

Christine

Le gustó: Limpieza, personal y atención, comodidad de la habitación
The hotel is lovely, but our room carpet was very worn. The breakfast is basic.
Se hospedó 2 noches en agosto de 2023
Respuesta de John el 19 ago. 2023
Dear ChristineThank you for the review and feedback.RegardsJohn WillcockGeneral Manager

10/10 Excelente

Rex

Se hospedó 1 noche en agosto de 2023

4/10 Mediocre

Kristian

Viajó por negocios
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Disappointing
The social dining areas are lovely, but the rooms and the hallways linking the rooms need updating. I stayed in room 65 which is at the very top and very hot.
Se hospedó 1 noche en agosto de 2023
Respuesta de John el 19 ago. 2023
Dear KristianThank you for the review and feedback.RegardsJohn WillcockGeneral Manager

6/10 Aceptable

Clare

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Superb service & very dog friendly. Rooms a little shabby & bathroom old with leaking shower.
Se hospedó 1 noche en agosto de 2023
Respuesta de John el 19 ago. 2023
Dear ClareThank you for the review and feedback.RegardsJohn WillcockGeneral Manager

8/10 Bueno

Sjoerd

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Erg leuk hotel, schitterende ligging
Er was geen stopcontact naast het bed om een telefoon op te laden.
Se hospedó 1 noche en agosto de 2023
Respuesta de John el 16 ago. 2023
Dear SjoerdThank you for the review and feedback.RegardsJohn WillcockGeneral Manager

6/10 Aceptable

Miles

Se hospedó 1 noche en agosto de 2023
Respuesta de John el 7 sept. 2023
Dear MilesThank you for the review and feedback.RegardsJohn WillcockGeneral Manager

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
The setting and room were lovely, the breakfast was fine. Sadly, we were not able to have the use of the tables on the lawn by the river - which was the main reason we booked. It was my wife’s birthday - we stayed for 2 nights, meals out both nights. We wanted to spend the afternoon of the day in between the lawn tables playing games, drinking wine - and watching the river and the world drift by. The hotel, however, booked the lawn area to a private function. With no access for residents. No other options. Nothing to make up for it. And then the TV in the room didn’t work either. Maintenance person 1 came - couldn’t fix it. Asked for person 2, who never came. So no games on the lawn, or tv in the room. And not even a happy birthday for my wife. And nothing offered by the hotel to make up for it.
Se hospedó 2 noches en agosto de 2023
Respuesta de John el 16 ago. 2023
Dear TravelerThank you for the review and feedback.RegardsJohn WillcockGeneral Manager

6/10 Aceptable

Gerard

No le gustó: Limpieza
Se hospedó 1 noche en agosto de 2023
Respuesta de John el 16 ago. 2023
Dear GerardThank you for your review rating. I am sorry to see that you had a poor stay with us. Please contact me directly to expand on what went wrong so I can resolve for you.RegardsJohn WillcockGeneral Manager

10/10 Excelente

Michael Skov

Se hospedó 2 noches en agosto de 2023
Respuesta de John el 12 ago. 2023
Dear MichaelMany thanks for leaving us a great review score. I am delighted you enjoyed your stay.RegardsJohn WillcockGeneral Manager

10/10 Excelente

Kathryn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de John el 12 ago. 2023
Dear KathrynMany thanks for leaving us a great review score. I am delighted you enjoyed your stay.RegardsJohn WillcockGeneral Manager

6/10 Aceptable

Guy

Viajó en grupo
Le gustó: Comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 2 noches en agosto de 2023
Respuesta de John el 9 ago. 2023
Dear GuyThank you for your rating.RegardsJohn WillcockGeneral Manager

10/10 Excelente

Douglas

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our only regret was that we were staying merely one night. Excellent dining, elegant rooms, friendly and accommodating staff. My grandmother, who recommended it, was absolutely right.
Se hospedó 1 noche en julio de 2023
Respuesta de John el 7 ago. 2023
Dear DouglasThank you for taking the time to review us following your recent stay at the Compleat Angler. I was delighted to note that you had such an enjoyable experience. We very much look forward to having the pleasure of welcoming you back when you can be assured of a very warm welcome.RegardsJohn WillcockGeneral Manager

8/10 Bueno

Karen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location and fabulous surroundings. David the concierge was amazing, so friendly, chatty and very helpful with everything.
Se hospedó 1 noche en julio de 2023
Respuesta de John el 7 ago. 2023
Dear KarenThank you for taking the time to review us following your recent stay at the Compleat Angler. I was delighted to note that you had such an enjoyable experience. We very much look forward to having the pleasure of welcoming you back when you can be assured of a very warm welcome.RegardsJohn WillcockGeneral Manager

10/10 Excelente

Linda

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Last minute booking due to flight delay. Older property, is well maintained and very quiet. Not ideal if you have accessibility needs, otherwise a typically well appointed British Inn on outskirts of LHR
Se hospedó 1 noche en julio de 2023
Respuesta de John el 27 jul. 2023
Dear LindaThank you for the review and feedback.RegardsJohn WillcockGeneral Manager

10/10 Excelente

Anthony, Austin

Viajó con su familia
Le gustó: Servicios
Great service and food. Easy walk to Marlow
Se hospedó 2 noches en julio de 2023
Respuesta de John el 26 jul. 2023
Dear AnthonyThank you for the review and feedback.RegardsJohn WillcockGeneral Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
This place is an absolute gem !
This place was a perfect nights getaway ! Staff were friendly and helpful, assisting with luggage up and down the stairs. Easy parking, great location and view of the river. Room size was great. Only wished we could have stayed longer ...
Se hospedó 1 noche en julio de 2023
Respuesta de John el 19 jul. 2023
Dear TravelerThank you for taking the time to review us following your recent stay at the Compleat Angler. I was delighted to note that you had such an enjoyable experience. We very much look forward to having the pleasure of welcoming you back when you can be assured of a very warm welcome.RegardsJohn WillcockGeneral Manager