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Opiniones sobre Residence Inn by Marriott Macon

3 out of 5
Residence Inn by Marriott Macon
3900 Sheraton Dr, Macon, GA

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 155 de 282 opiniones" "
Evaluación: 8 - Bueno. 65 de 282 opiniones" "
Evaluación: 6 - Aceptable. 29 de 282 opiniones" "
Evaluación: 4 - Mediocre. 10 de 282 opiniones" "
Evaluación: 2 - Terrible. 23 de 282 opiniones" "

8,8/10

Limpieza

9,0/10

Personal y atención

8,2/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Julian

Se hospedó 2 noches en abril de 2024
Respuesta de Kimberly M. el 14 abr. 2024
Dear Julian,Thank you for taking the time to tell us about your experience with your recent stay. Your review has been shared with the staff as a way to celebrate your review. Thanks!

10/10 Excelente

Qua'Nasia

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I will most def be going back the rooms are so nice the staff is great & the indoor pool is a plus .. oh and they breakfast in the morning is sooooo good!!
Se hospedó 1 noche en abril de 2024
Respuesta de Kimberly M. el 13 abr. 2024
Dear Qua'Nasia,Thank you for taking the time to leave us a review on your recent stay with us. It is always great to hear we are pleasing our guests. Your review has been shared with the staff as a celebration on doing what we are here to do which is please our guests in every way.

10/10 Excelente

Camila

Se hospedó 1 noche en marzo de 2024
Respuesta de Kimberly M. el 21 abr. 2024
Dear Camila,On behalf of the entire hotel team, I want to thank you for sharing about recent stay with us. I am glad we were able to make this a great experience for you!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Aceptable

Kim

No le gustó: Limpieza, estado de la propiedad e instalaciones
Expedia listing indicated a free managers reception….they do not offer this. Room was not well keep, couch and carpet smelled of urine Location to hwy convenient if you don’t want any sleep due to the noise from the traffic Staff was very pleasant
Respuesta de GM el 24 mar. 2024
Dear Kim, Thank you for providing your feedback. We are sorry to hear that your stay was less than pleasant. We have shared your feedback with the leadership team as a way of improving on the product we offer. Again, our apologies and have a wonderful day. Latesha S

8/10 Bueno

Barbara

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Walls are very thin. Could hear people above us talking.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 20 mar. 2024
Dear Barbara, Thank you for taking the time to provide you feedback. We apologize for the noise but hope you overall enjoyed your stay. Thank you again,Latesha S

10/10 Excelente

Holly

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed in a studio which was very nice and very affordable!
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 19 feb. 2024
Dear Holly, Thank you for taking the time to provide your feedback. We are pleased to hear that you enjoyed your visit with us. Warm Regards, Latesha S

10/10 Excelente

JaTonya

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was wonderful.
Se hospedó 2 noches en febrero de 2024
Respuesta de GM el 14 feb. 2024
Good morning JaTonya, Thank you for taking the time to provide your feedback. We are pleased to hear that you enjoyed your stay and that we provided great service. Thank you again,Latesha S

2/10 Terrible

David

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
The hotel was wonderful, clean & well remodeled. Having been around the construction industry for 31 years, I was actually commenting to my wife how nice it was for an older/updated hotel, that they did a good job. Unfortunately, however the staff was horrible and one actually elbowed me in the back to move me out of the way as she passed & said, “excuse me.” The orange juice machine was out of mix & I naturally was not going to drink it, so I poured it down what appeared to be a drain, it had grates & looked like a drain. The kitchen staff lady, got out of her chair and walked between my daughter and I saying, “it’s probably out, don’t pour that down there, I hate it when people do that” as she elbows me in the back and pushes through my daughter and I. I asked her why she didn’t put a sign on the wall if everyone was doing it, because it appears to be a drain, I started showing her the places she could hang a sign and another guest said, “that makes too much sense” and then after the staff began getting louder the other guest began saying, “just be nice” repeatedly. I was shocked to say the least; I tried to speak with who presented themselves as the manager and before I could say a word, she tells me, “I’ve already heard both sides of the story”. I said, how have you heard both sides of the story when we haven’t spoken?!?! I will be reaching out to the ownership team, what I experienced in front of my daughter was unacceptable.
Respuesta de GM el 5 feb. 2024
Dear David, Thank you for taking the time to provide your feedback. The service you received is not the standard for us in any form. I can not apologize enough for the occurrence and will be happy to speak with you. I am not sure which other employee you encountered but as the General Manager I would like to apologize myself. If you would like to contact me concerning this matter please do so. Warm Regards, Latesha S

6/10 Aceptable

WILLIAM

Viajó con su familia
Le gustó: Limpieza, personal y atención
sound proof is poor, very noisy.
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 31 ene. 2024
Dear William. Thank you for taking the time to provide your feedback. We have shared it with the leadership team as a way to improve on our offerings to our guest. We thank you for staying with us. Warm Regards, Latesha S

10/10 Excelente

Deb

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 10 ene. 2024
Dear Deb, Thank you for taking the time to provide your feedback. We are pleased to see that you enjoyed your visit with us. Warm regards, Latesha S

10/10 Excelente

Maurina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 31 dic. 2023
Dear Maurina, Thank you for taking the time to provide your feedback. We are pleased to see that you enjoyed your stay with us.Thank you again and Happy Holidays to you and your family. Latesha S

10/10 Excelente

Philip

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 31 dic. 2023
Dear Phillip, Thank you for providing your rating. We are pleased to see that you enjoyed your visit with us. We hope that we met your expectations. Warm regards and Happy Holidays!!!Latesha S

10/10 Excelente

Victor

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay near Macon. The staff is first rate, the property very well kept and the rooms very comfortable. Ask to be placed opposite highway if you are a light sleeper as some noise does come through.
Se hospedó 6 noches en diciembre de 2023
Respuesta de GM el 31 dic. 2023
Dear Victor, Thank you for your kind words. We are pleased to see that you enjoyed your visit with us. Thank you and Happy Holidays, Latesha S

10/10 Excelente

William

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean and quiet. Just what I was looking for. Friendly and helpful staff and late check-out were a wonderful extra.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 28 dic. 2023
Dear William, Thank you for taking the time to provide your feedback. We are pleased to hear that you enjoyed your stay and that we were able to provide accommodations that met your expectations. We thank you again. Warm Regards, Latesha S

6/10 Aceptable

Alan

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
High pet fee.
Clean and friendly, but $100 a night fee for a small kitten seems a bit extreme. Most other motel fees for pets were $0 to $35 as we drove across the country.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Gm el 25 dic. 2023
Dear Alan, Thank you for taking the time to share your feedback. We have shared it with our leadership team as a way of improving on our service and product. Happy Holidays, Latesha S

2/10 Terrible

Mary

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 21 ene. 2024
Dear Mary, Thank you for taking the time to provide your feedback. We apologize that you had less than an exceptional visit with us. Warm regards, Latesha S

8/10 Bueno

Kevin

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Staff was very nice, the breakfast is OK, nothing special good sausage and average at best scrambled eggs. Not excellent like it use to be.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 25 dic. 2023
Dear Kevin, Thank you for taking the time to provide your feedback. We appreciate your business and allowing us to serve you. Warm Regards, Latesha S

10/10 Excelente

Amber

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM el 19 dic. 2023
Dear Amber, Thank you for taking the time to provide your rating. We are pleased to hear that you enjoyed your stay with us. Happy Holidays!Latesha S

10/10 Excelente

Virginia

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 17 dic. 2023
Dear Virgina, Thank you for taking the time to provide you rating. We are so pleased to hear that you enjoyed your stay with us. Thank you again and have a wonderful day. Latesh S

10/10 Excelente

Carolyn

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 17 dic. 2023
Dear Caroly, Thank you for your feedback. We appreciate you allowing us to accommodate you during your stay. We are happy too see that you enjoyed your stay with us. Thank you again!Warm regards,Latesha S.

8/10 Bueno

Eric

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 15 dic. 2023
Dear Eric, Thank you for taking the time to provide your rating. We appreciate your business and the opportunity to serve you. Warm Regards, Latesha S.

10/10 Excelente

Dawn

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM el 4 dic. 2023
Dear Dawn, Thank you for taking the time to provide your feedback. We are pleased to see that you enjoyed your stay with us. Thank you again!Warm regards,Latesha S

10/10 Excelente

lee

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place and staff. Latesha, GM went out of her way to help me print something for work.
Se hospedó 1 noche en octubre de 2023
Respuesta de GM el 1 nov. 2023
Dear Lee, Thank you for taking the time to provide your feedback. We are pleased to hear that we took great care of you. Thank you again and have a wonderful day!Warm Regards,

10/10 Excelente

James, Brooksville

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice accommodations for the $$. Room was fully equipped, clean, great layout. The staff was very friendly and quick to answer any questions. Overall one of the best hotel stay experiences in the last few years. AAA
Se hospedó 1 noche en octubre de 2023
Respuesta de GM el 10 oct. 2023
Dear James,Thank you for taking the time to provide your rating. We are so pleased to know that you enjoyed your visit with us and that the customer service met your expectations. Thank you again and have a wonderful day.

10/10 Excelente

Sandaleea

Se hospedó 1 noche en octubre de 2023
Respuesta de GM el 26 oct. 2023
Dear Sandaleea, Thank you for taking the time to provide your rating. We are pleased to see that you enjoyed your visit with us. Have a wonderful day/Warm Regards,

6/10 Aceptable

Adam

Le gustó: Limpieza, personal y atención
The staff is very nice, and the room is big, but the property is dated
Se hospedó 1 noche en octubre de 2023
Respuesta de GM el 4 oct. 2023
Dear Adam, Thank you for taking the time to provide your feedback. We are pleased to know that you enjoyed your visit with us. Warm Regards,

8/10 Bueno

Kristin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is a nice, friendly, and clean facility. The breakfast is just right. The pool is freezing. Our 6 year old couldnt even stay in there. He was really bummed because he loves to swim.
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM el 2 oct. 2023
Dear Kristin, Thank you for taking the time to provide you feedback. We are glad to hear that overall, you enjoyed your visit with us. I have noted the comment concerning the temperature of the pool and will have it checked. Again thank you and have a wonderful day.

8/10 Bueno

Frank

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Perfect for a family stay.
Se hospedó 2 noches en septiembre de 2023
Respuesta de GM el 2 oct. 2023
Dear Frank, Thank you for providing your feedback. We are so pleased to hear that your and your family enjoyed the accommodations. Thank you for staying with us. Warm regards,

10/10 Excelente

Mildred

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023
Respuesta de GM el 22 sept. 2023
Dear Mildred, Thank you for taking the time to provide your rating. We are ecstatic to hear that you enjoyed your visit with us. Thank you for allowing us to accommodate you. Warm regards,

10/10 Excelente

Carlisia, Macon

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I have to admit that I was skeptical about booking after reading some of the reviews. I am happy that I decided to stay here. The suite was clean and spacious, the lobby was appealing and parking was adequate. I did not see any suspicious people hanging around in hallways or in the parking lot. I am very pleased. The staff was courteous and professional. I did not encounter any issues. I recommend this property to anyone.
Se hospedó 2 noches en septiembre de 2023
Respuesta de GM el 19 sept. 2023
Dear Carlisia, Thank you for taking the time to provide your rating and thank you for giving us a try. We are so pleased to hear that you did not have any issues and that you enjoyed your stay. We appreciate the future recommendations. Warm Regards,

10/10 Excelente

Hynrietta

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was fantastic. The breakfast was great. Parking was very convenient. The staff was outstanding. I look forward to staying there again. I also will look into traveling and staying at other Residence Inn Properties.
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM el 19 sept. 2023
Dear Hynrietta, Thank you for your rating. We are so pleased to know that you enjoyed your visit and look forward to having you again. Warm Regards,

4/10 Mediocre

Christian

Se hospedó 2 noches en septiembre de 2023
Respuesta de GM el 18 sept. 2023
Dear Christian, Thank you for your rating. All feedback is shared with the team as a way of improvement. Again, thank you!

2/10 Terrible

Matthew

Se hospedó 1 noche en septiembre de 2023
Respuesta de GM el 2 oct. 2023
Dear Matthew, We appreciate you taking the time to provide us with your rating. We seem to have fallen short of your expectations and for that we apologize. We hope that we will have the opportunity to provide you with a comfortable accommodation and friendly service in the future.Warm Regards,

8/10 Bueno

Robbert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place to stay
Se hospedó 2 noches en septiembre de 2023
Respuesta de GM el 11 sept. 2023
Dear Robbert, Thank you for taking the time to provide your rating. We are pleased to know that you enjoyed your visit with us. We hope to see you again. Warm Regards,

10/10 Excelente

Alicia

Se hospedó 1 noche en agosto de 2023
Respuesta de keisha el 3 sept. 2023
Thank you for staying with us, we hope to see you again soon.

10/10 Excelente

Suzan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I thought the staff was exceptional.
Se hospedó 1 noche en agosto de 2023
Respuesta de keisha el 4 sept. 2023
Thank you for staying with us, we look forward to see you again.

10/10 Excelente

Pamela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice room, good hot breakfast
Se hospedó 2 noches en agosto de 2023
Respuesta de GM el 28 ago. 2023
Dear Pamela, Thank you for taking the time to provide your rating. We are pleased to know that you enjoyed your visit with us. Our complimentary hot breakfast is always a crowd pleased and we are so glad you enjoyed it.Warm Regards,

6/10 Aceptable

Thelma

Se hospedó 1 noche en agosto de 2023
Respuesta de GM el 18 sept. 2023
Dear Thelma, Thank you for taking the time to provide your rating. We have shared your feedback with the leadership team as a way to continue on improvements at our property. Again, thank you and have a wonderful day.

10/10 Excelente

Kameika

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en agosto de 2023
Respuesta de Nakeisha el 29 ago. 2023
Thank you for staying with us. We look forward to seeing you again soon.

10/10 Excelente

Isaac

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de GM el 23 ago. 2023
Dear Isaac, Thank you for taking the time to provide your rating. We are so pleased to know that you enjoyed your visit with us. We aim to provide the best service and product to the guest visiting our property. Again, Thank you for the feedback and we hope to see you again. Sincerely,

10/10 Excelente

Burtrenif Darcel

Le gustó: Limpieza, personal y atención, servicios
Very comfortable and clean. Beds sleep great
Se hospedó 1 noche en agosto de 2023
Respuesta de GM el 20 ago. 2023
Dear Burtrenif Darcel, Thank you for taking the time to provide your rating. We are pleased to know you enjoyed your visit with us. Warm Regards,

2/10 Terrible

Patrick

Viajó con mascotas
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
S
Se hospedó 1 noche en agosto de 2023
Respuesta de GM el 17 ago. 2023
Dear Patrick, Thank you for taking the time to provide your rating. We have used your feedback as a way to improve on our service and products

10/10 Excelente

Elaine, Philadelphia

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Dog friendly, places to walk dog were clean and convenient.
Se hospedó 1 noche en agosto de 2023
Respuesta de GM el 17 ago. 2023
Dear Elaine, Thank you for taking the time to provide your rating. We are pleased to know you enjoyed your day. Warm Regards,

8/10 Bueno

Kathy

Viajó con su familia
Le gustó: Limpieza, personal y atención
Loved the location, updated bathroom/shower, comfortable bed. The kitchen seemed handy but dated and in need of new kitchenware.
Se hospedó 1 noche en agosto de 2023
Respuesta de GM el 17 ago. 2023
Dear Kathy, Thank you for taking the time to provide your rating. We appreciate your feedback. Warm Regards,

8/10 Bueno

Debra

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The hotel was nice and clean and the staff was friendly. The food in the morning was fine. The pool however was like a sauna. Not refreshing at all. However, it was very hot outside so it's understandable.
Se hospedó 4 noches en julio de 2023
Respuesta de AGM el 2 ago. 2023
Thank you so much for staying with us. We hope to see you again soon. Please try to stay cool during these unusual hot times.

10/10 Excelente

Patty, Vidalia

Viajó con su pareja
Great property. Everything was top notch! I’ll definitely stay there again!
Se hospedó 1 noche en julio de 2023
Respuesta de AGM el 2 ago. 2023
We are delighted that you enjoyed you stay with us. We look forward to seeing you again soon.

6/10 Aceptable

Tracy

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
It was good for a one night stay. They played loud music until after 10 and made it hard for my son to go to sleep.
Se hospedó 1 noche en julio de 2023
Respuesta de GM el 25 jul. 2023
Dear Tracy, Thank you for taking the time to provide your rating. We apologize for the inconvenience. In the future please make us aware so we can have the noise shut down.

4/10 Mediocre

Marvin

Se hospedó 6 noches en junio de 2023
Respuesta de GM el 25 jul. 2023
Dear Marvin, Thank you for taking the time to provide your rating. You feedback is used to help us improve on our product and service. Sincerely,

6/10 Aceptable

Antoinette

Le gustó: Limpieza, personal y atención
Needs an upgrade
Checked in when outdoor temperature was 100 degrees, but bottled water was not offered at reception nor available in the room. Drinking tap water brought on intestinal problems. Sure could have used a plastic cup in the bathroom. Glass not a great solution. The hotel is showing its age. The hall floors actually creaked!
Se hospedó 1 noche en julio de 2023
Respuesta de Gm el 24 jul. 2023
Dear Antoinette, Thank you for taking the time to provide your rating. We have shared your feedback with the leadership team as a way of improving on our service and product. Warm Regards,

6/10 Aceptable

Yolanda

Se hospedó 1 noche en julio de 2023
Respuesta de GM el 21 jul. 2023
Dear Yolanda, Thank you for taking the time to provide your rating. We hope that you enjoyed your visit. Warm Regards,