4/10 Mediocre
Enrique
Viajó con su pareja
28 ago. 2025
No le gustó: Personal y atención
Honestly the room was fine, even if it was even smaller than other equivalent hotels. The room was old, but decently kept. The lack of AC was fine. And most of the staff were very agreeable and helpful. The area was not my favorite, but that's not the hotel's fault.
However, we had the misfortune of encountering one of the people at the desk quite a few times, including both times we checked in (we had split our stay in London). This person was unbelievably rude and condescending. I don't mean just curt, but outright unpleasant. This man managed to basically insinuate that he thought we were stupid while trying to communicate that the manager had "selected us for an upgrade". I have never heard so many sarcastic "my dear"s directed at me by a total stranger. We were never anything but curteous and respectful, and he treated us appallingly. Also, the second check in we came in and said "Hi! We had a reservation?" To which he replied "No you don't. Check in is at 3". I mean, we know? But normally people check the reservation before allowing us to leave the bags until chek-in time? He didn't bother to do that.
I considered giving the hotel 1 star, but his collegues were always very nice. I, however, cannot recommend this hotel if this man is at the front of it. The worst customer service I've had in my life, and I've stayed in a lot of hotels. Props to the rest of the staff, though.
Enrique
Se hospedó 1 noche en agosto de 2025