The woman who check us in was incredibly rude and the opposite of what you’d expect when you check into a place like this. I was shocked! No smile, barely any eye contact. No hello! “What the name registered.” That was the greeting. rooms were dirty, the hallways had broken glass. The trash can near the elevator was overflowing- hadn’t been emptied in the 5 days we were there. The shower had old and the counter in the kitchen had a dust film on them. The is no was to get any fresh air. The windows don’t open. I just need an inch. There are no fans in the bathrooms. There was a pair of men’s socks in the room my daughters were staying when we got there. Troubling.
The hot tub was absolutely disgusting. The water had scum on it. The pool had matter of some sort on the bottom of it. There are never enough pool towels.
The older gentleman with the red** security jacket was lovely. He got me towels and was always so pleasant to see. When we called for a clean set of bath towels in the room- the woman who answered and got us everything we needed was so kind and helpful. I believe her name is Debbie. There are a lot of security members walking around the well landscaped property. They’re friendly and you get used to seeing them throughout the stay. They are necessary. The ping pong tables are fun, as is the game room. But the staff need to do a better job of making sure to stick to the time limit for the video games. Some did, while others didn’t. The bbq grills are filthy.