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Opiniones sobre Hyatt Centric Key West Resort and Spa

4 out of 5
Hyatt Centric Key West Resort and Spa
601 Front St, Key West, FL

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 625 de 1003 opiniones" "
Evaluación: 8 - Bueno. 244 de 1003 opiniones" "
Evaluación: 6 - Aceptable. 76 de 1003 opiniones" "
Evaluación: 4 - Mediocre. 38 de 1003 opiniones" "
Evaluación: 2 - Terrible. 20 de 1003 opiniones" "

9,2/10

Limpieza

9,2/10

Personal y atención

8,8/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Denet

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent hotel, all its facilities very nice. The staff was very friendly. You have jet ski rental options and you can have a fun time. It is ecological, and you can see manatees, dolphins and different fish from the beach. It is very close to the old town, all the shops and shopping centers are nearby. At night you can walk out and enjoy the nightlife, rock, jazz, pop or electronic music in the town. I would like to return another time.
Se hospedó 2 noches en junio de 2023
Respuesta de KP el 13 jun. 2023
Hi Denet! Thanks so much for taking the time to complete an online review and providing kind comments about our staff members. We look forward to welcoming you back during your next trip to Key West.

2/10 Terrible

edith

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
La alberca estaba en construcción y Expedía no lo informo . El hotel lo informo hasta que llegamos a check in .
Se hospedó 1 noche en agosto de 2022
Respuesta de The Team at Hyatt Centric Key West Resort & Spa el 14 oct. 2022
Hi Edith - We are so sorry you weren't notified about our pool resurfacing project that occurred during your stay. We hope that you will give us another chance during your next trip to Key West.

6/10 Aceptable

Rafael

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
El lugar no tiene lo que ofrece en internet ni se acerca las fotos un poco a la realidad
Se hospedó 1 noche en julio de 2019
Respuesta de Reservations Team el 16 jul. 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Inmejorable ubicación, vistas al mar. Amabilidad del personal
Se hospedó 1 noche en junio de 2019
Respuesta de Reservations Team el 2 jul. 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo fue excelente ubicación, atención, servicio, limpieza. Si vuelvo a Cayo Hueso me quedaría aquí mismo.
Se hospedó 2 noches en abril de 2019
Respuesta de Reservations Team el 23 abr. 2019
Thanks for your feedback. We are looking forward to host you again.

10/10 Excelente

Charles

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location was great - immediately accessible to many of the important sites. Regretfully, parking at the hotel was a significant problem. (We had stayed at the hotel previously and it was a problem then also.) The staff was very friendly. We'd like to especially commend and thank Julian Barrow, the Front Office Manager, and Dan the waiter at the Four Flamingos. Both were very professional but also very cordial and helpful. Also, Angie at the poolside bar was very pleasant and our housekeeper did a great job.
Se hospedó 6 noches en abril de 2024
Respuesta de KP el 30 abr. 2024
Hello Charles! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West

10/10 Excelente

Steve

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2024
Respuesta de KP el 30 abr. 2024
Hello Steve! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West

10/10 Excelente

Justin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing property only outdone by the top notch staff. We have always stayed at the pier house until this trip and after thinking our standards would never be surpassed the hyatt proved us wrong. From the welcome drink, amazing bartenders at the blue mojito, top notch front desk regrading all of our requests, even taking care of our bags and lining taxi's up for our travels home. Thank you for an outstanding stay!
Se hospedó 1 noche en abril de 2024
Respuesta de KP el 25 abr. 2024
Hello Justin! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West

10/10 Excelente

Justin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing property only outdone by the top notch staff. We have always stayed at the pier house until this trip and after thinking our standards would never be surpassed the hyatt proved us wrong. From the welcome drink, amazing bartenders at the blue mojito, top notch front desk regrading all of our requests, even taking care of our bags and lining taxi's up for our travels home. Thank you for an outstanding stay!
Se hospedó 6 noches en abril de 2024
Respuesta de KP el 25 abr. 2024
Hello Justin! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West

10/10 Excelente

MaryEllen, Clifton Park

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful
Se hospedó 2 noches en marzo de 2024
Respuesta de KP el 22 abr. 2024
Hello MaryEllen! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West

8/10 Bueno

Catherine, Lawrence

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Latitudes restaurant onsite was excellent. Enjoyed a hot breakfast each day. Menu options were good. Waitstaff very attentive. Had dinner here one evening. Craft cocktails were excellent. Appetizers & entrees were good. Waitstaff again addressed all of our needs. Indoor & outdoor dining available. Nice location on the property.
Se hospedó 2 noches en abril de 2024
Respuesta de Arsenii Morozov el 16 abr. 2024
Dear Ms. Catherine,Thank you for taking the time to share your wonderful experience!We hope to have the pleasure of welcoming you back for another experience during your future visits to our property.

8/10 Bueno

Stacey

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Only one overpriced restaurant. Pool area was nothing special. No beach. soda and candy machines would be nice to have on every floor, staff was excellent.
Se hospedó 4 noches en abril de 2024
Respuesta de KP el 15 abr. 2024
Hello Stacey! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

6/10 Aceptable

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was friendly and the property was well maintained, clean and the restaurant very good. Location is great. But all in all this Hotel was awfully expensive.
Se hospedó 5 noches en marzo de 2024
Respuesta de KP el 15 abr. 2024
Hello John! Thanks so much for taking the time to complete an online review about your recent experience at our resort and providing candid feedback. We hope to welcome you back during your next trip to Key West.

8/10 Bueno

jennifer

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Our stay was what one would expect with a Hyatt property, clean/good service. The price tag is the reason for the 4 stars. The views for our stay coupled with the limited amenities made me wish I’d booked somewhere not on the water.
Se hospedó 2 noches en abril de 2024
Respuesta de KP el 9 abr. 2024
Hello jennifer! Thanks so much for taking the time to complete an online review about your recent experience at our resort and providing candid feedback. We hope to welcome you back during your next trip to Key West.

6/10 Aceptable

Dennis D.

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Arsenii Morozov - Guest Services Manager el 9 abr. 2024
Dear Denis,Thank you for taking the time to share your feedback with us regarding your recent experience. Your insights are invaluable as we continuously strive to enhance our guest experience.Your satisfaction is our top priority, and I would appreciate it if you could provide further details about your experience. Understanding your specific concerns will enable us to address them effectively and make necessary improvements to ensure a more enjoyable stay for you and our future guests.Please feel free to reply to this email or reach out to me directly with any additional feedback or suggestions you may have. Your feedback is instrumental in helping us deliver the exceptional service that we strive for.Once again, thank you for choosing to stay with us, and I hope to have the opportunity to welcome you back for a much-improved experience in the future.

8/10 Bueno

Walter

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
terrific location
Se hospedó 4 noches en febrero de 2024
Respuesta de KP el 4 abr. 2024
Hello Walter! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

6/10 Aceptable

Ryan

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de KP el 4 abr. 2024
Hello Ryan! Thanks so much for taking the time to complete an online review. We are disappointment to see such a low score and we are hoping you could provide any additional feedback about your experience. If you are willing to provide any information, please contact one of our Operation Mangers at your earliest convenience.

10/10 Excelente

Elizabeth A.

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de KP el 3 abr. 2024
Hello Elizabeth A! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

8/10 Bueno

Erik

Se hospedó 4 noches en marzo de 2024
Respuesta de KP el 22 abr. 2024
Hello Erik! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West

10/10 Excelente

Krishnapal

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place for everyone, all inclusive.
Se hospedó 3 noches en marzo de 2024
Respuesta de KP el 1 abr. 2024
Hello Krishnapal! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excelente

Valerie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place, rooms, and staff! We had a wonderful vacation!
Se hospedó 5 noches en marzo de 2024
Respuesta de RC el 29 mar. 2024
Thank you so much for the positive comments. We are so happy to hear you enjoyed your vacation!!! Come back and visit soon.

10/10 Excelente

Robert, Abita Springs

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent location
Se hospedó 3 noches en marzo de 2024
Respuesta de KP el 28 mar. 2024
Hello Robert! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excelente

David Ronald, Dana Point

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The facilities and rooms were in magnificent condition, and the people from top to bottom could not have been nicer and more accommodating. The high quality of the food was also a big surprise. Definitely, THE place to be in Key West
Se hospedó 5 noches en marzo de 2024
Respuesta de KP el 28 mar. 2024
Hello David Ronald! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

8/10 Bueno

Olaf Arne

Le gustó: Limpieza, personal y atención
The old loud air conditioning boxes didn't work right
Se hospedó 10 noches en marzo de 2024
Respuesta de KP el 28 mar. 2024
Hello Olaf Arne! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

2/10 Terrible

Rosanne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de KP el 28 mar. 2024
Hello Roseanne! Thanks so much for taking the time to complete an online review. We are disappointment to see such a low score and we are hoping you could provide any additional feedback about your experience. If you are willing to provide any information, please contact one of our Operation Mangers at your earliest convenience.

8/10 Bueno

Francine

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel in a great location. It was walkable to so many things!
Se hospedó 4 noches en marzo de 2024
Respuesta de KP el 26 mar. 2024
Hello Francine! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excelente

HARRY ALEXANDER

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great stay
Se hospedó 3 noches en marzo de 2024
Respuesta de KP el 27 mar. 2024
Hello Harry Alexander! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excelente

Mary

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The location of the hotel was perfect. It was quiet yet located where you could walk anywhere you wanted to go. There are tons of restaurants close by and you are 2-3 blocks from Duval. The restaurant has a great breakfast (add breakfast onto your room) and you can hang out around the pool or find a spot on a dock if you want something quieter. Lisa, Mikki, RAF were a few of our servers who were excellent and we needed fresh towels every day as my husband was sick so they cleaned our room every day on request. Also Erin in the gift shop is a gem and very helpful! We had a fabulous stay! Everyone there provides excellent customer service!
Se hospedó 6 noches en marzo de 2024
Respuesta de KP el 24 mar. 2024
Hello Mary! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excelente

Nancy J

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Will return , enjoyed my stay. But next time I won’t get my up graded room next to the street where the beach was It was noisy most of the time.
Se hospedó 5 noches en marzo de 2024
Respuesta de KP el 19 mar. 2024
Hello Nancy! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

6/10 Aceptable

MICHAEL J

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
There were gaps in the door that night, air and light in. Light switch in the bathroom did not work properly. I paid the same price is three other couples that went down there and they all got better rooms than I did. Their views were much better.
Se hospedó 3 noches en marzo de 2024
Respuesta de KP el 12 mar. 2024
Hello Michael J! Thanks so much for taking the time to complete an online review about your recent experience and providing candid feedback. We will be sharing this our team and we hope to welcome you back during your next trip to Key West.

10/10 Excelente

Jing

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great
Se hospedó 4 noches en marzo de 2024
Respuesta de KP el 11 mar. 2024
Hello Jing! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excelente

Kathleen

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great resort within walking distance to all the fun activities that Key West has to offer.
Se hospedó 7 noches en marzo de 2024
Respuesta de KP el 8 mar. 2024
Hello Kathleen! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

6/10 Aceptable

Tracy

Viajó con su familia
Overall property very nice. Just way to overpriced!! Not worth the money.
Se hospedó 3 noches en marzo de 2024
Respuesta de KP el 7 mar. 2024
Hello Tracy! Thanks so much for taking the time to complete an online review about your recent experience and providing candid feedback. We will be sharing this our team and we hope to welcome you back during your next trip to Key West.

10/10 Excelente

Patricia

Room clean service friendly ideal location not far from the ferry and old town walkable from here
Se hospedó 2 noches en marzo de 2024
Respuesta de KP el 6 mar. 2024
Hello Patricia! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excelente

Ralph, waukesha

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
shower in room was great and towels were awesome!!
Se hospedó 2 noches en febrero de 2024
Respuesta de RC el 4 mar. 2024
Thank you so much for the positive comments. We are so happy you enjoyed your time with us! Come visit again :-)

6/10 Aceptable

Terrence

I thought the property was tired. One elevator out of service and the staircase was not clean. Not worth the price that I paid.
Se hospedó 2 noches en febrero de 2024
Respuesta de RC el 4 mar. 2024
We are sorry to hear that you were not pleased with your stay. We will be sure to look into these issues.

10/10 Excelente

Wallace, Hatfield

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Spotlessly clean, great location, and great amenities.
Se hospedó 2 noches en febrero de 2024
Respuesta de KP el 27 feb. 2024
Hello Wallace! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excelente

Ernest

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location, location, location!
Se hospedó 4 noches en febrero de 2024
Respuesta de KP el 27 feb. 2024
Hello Ernest! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

8/10 Bueno

Albert

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de KP el 26 feb. 2024
Hello Albert! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excelente

Tod R

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great service staff, especially TJ at Blue Mojito.
Se hospedó 5 noches en febrero de 2024
Respuesta de KP el 21 feb. 2024
Hello Tod R! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

6/10 Aceptable

Kimberly, Whitehall

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
For spending a 1,000 a night to have construction being done outside our patio was not fun. You are paying this price for the location. Room was ok, would not say cosmetic perfect for spending this much.
Se hospedó 1 noche en febrero de 2024
Respuesta de KP el 21 feb. 2024
Hello Kimberly! Thanks so much for taking the time to complete an online review about your recent experience and providing candid feedback. We will be sharing this our team and we hope to welcome you back during your next trip to Key West.

10/10 Excelente

LOUISE

Se hospedó 3 noches en febrero de 2024
Respuesta de KP el 21 mar. 2024
Hello LOUISE! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

4/10 Mediocre

Michael

Viajó con su pareja
No le gustó: Limpieza
Room was not very clean. Roosters screaming all night that were on property. staff was average.
Se hospedó 1 noche en febrero de 2024
Respuesta de KP el 14 feb. 2024
Hello Michael! Thanks so much for taking the time to complete an online review about your recent experience and providing candid feedback. We will be sharing this our team and we hope to welcome you back during your next trip to Key West.

10/10 Excelente

Jacob

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property on the waterfront.
Se hospedó 1 noche en febrero de 2024
Respuesta de KP el 10 feb. 2024
Hello Jacob! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

6/10 Aceptable

Lester

Se hospedó 2 noches en febrero de 2024
Respuesta de KP el 21 mar. 2024
Hello Lester! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excelente

Jeffrey D, Pine City

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en enero de 2024
Respuesta de KP el 10 feb. 2024
Hello Jeffrey D! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excelente

adnan

Se hospedó 1 noche en febrero de 2024
Respuesta de KP el 21 mar. 2024
Hello adnan! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

10/10 Excelente

Noreen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent as always!!!
Se hospedó 3 noches en febrero de 2024
Respuesta de KP el 7 feb. 2024
Hello Noreen! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

8/10 Bueno

Dennis C, Lebanon

Se hospedó 4 noches en enero de 2024
Respuesta de KP el 21 mar. 2024
Hello Dennis! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.

6/10 Aceptable

Gregory

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very close to restaurants and attractions. Beaches are pretty much non existant in Key West.Very small if you find one.
Se hospedó 6 noches en enero de 2024
Respuesta de KP el 7 feb. 2024
Hello Gregory! Thanks so much for taking the time to complete an online review about your recent experience and providing candid feedback. We hope to welcome you back during your next trip to Key West.