Pool views, open daily

Opiniones sobre Courtyard by Marriott Key West Waterfront

3 out of 5
Courtyard by Marriott Key West Waterfront
3031-41 N Roosevelt Blvd, Key West, FL

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 589 de 1002 opiniones" "
Evaluación: 8 - Bueno. 255 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 83 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 38 de 1002 opiniones" "
Evaluación: 2 - Terrible. 37 de 1002 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

8,6/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

LEIDY

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
I considered that the rooms we stayed in were overrated. I felt insecure being by the sidewalk - Main Street with no gate in between. We stayed in room 1203 and 1204 upstairs with no elevator. The charging usb and electrical outlets by the night stand didn’t work in room 1204. We stayed one night.
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 14 abr. 2024
"Dear Leidy,We're grateful to have hosted you for one night as our guest. Our maintenance team always appreciates feedback, and they'll certainly investigate your comments further. Should you ever have any concerns, please don't hesitate to reach out to our front desk for assistance. Despite this, we hope you liked our beautiful waterfront location in Key West. Thank you for your thoughts, and we hope to have a chance to change your perceptions. Michael Napieralski,General Manager"

10/10 Excelente

Roberto

Se hospedó 1 noche en octubre de 2023
Respuesta de AGM el 23 dic. 2023
Greetings Roberto,On behalf of the entire hotel team, I want to thank you for sharing your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

8/10 Bueno

Federico

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lugar Hermoso pero a mejorar Desayuno
Todo super bien pero deben mejorar mucho lo del desayuno o no ofrecerlo directamente...lo mismo los tragos libres....resto OK.
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager el 19 sept. 2023
Dear Federico,It was a pleasure to host you during your recent visit. We sincerely appreciate you taking the time to provide us with a review, and we're glad you enjoyed your time at our hotel and had a nice stay. That being said, we apologize that our breakfast did not meet your expectations and notified our staff of your comments. It would be an honor to welcome you back to our hotel the next time you are in town.

10/10 Excelente

Dariel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Ideibis

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Liudys

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lu
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 7 ago. 2023
It's wonderful to hear that you had a great time with us. Do not hesitate to let us know what more we could have done to have improved your visit. We hope you'll join us again soon.

8/10 Bueno

GUSTAVO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2023

6/10 Aceptable

Cubanito

Viajó con su pareja, Viajó con su familia, Viajó en grupo
No le gustó: Personal y atención, servicios
Para el precio que cuesta la noche no se corresponden las condiciones de las instalaciones. Los accesos de las puertas de entrada estaban abiertos toda la noche lo que pude provocar inseguridad y que cualquier persona acceda a la propiedad. El baño de la habitación tenía problemas para descargar y nunca fueron a revisarlo.
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 31 jul. 2023
We aim to provide quality service to our guests and ensure they have an exceptional experience. Please accept our apologies for any inconvenience you experienced during your stay. Rest assured, the areas you noted room for improvement will be looked into.

10/10 Excelente

Sofia Irene

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Clara

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excelente trato de las personas que nos atendieron, y las instalaciones estaban muy limpias y en buen estado. Nos encantó la estadia, y con gusto volveremos a ir a ese hotel.
Se hospedó 1 noche en junio de 2023
Respuesta de General Manager el 9 jun. 2023
Dear Clara,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. If your adventures bring you back to the area, please come stay at Courtyard Key West Waterfront again!

10/10 Excelente

Daylin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great service
Se hospedó 1 noche en mayo de 2023
Respuesta de General Manager el 31 may. 2023
Dear Daylin,Thank you for your delightful review! We will definitely share this with our staff as they will be honored to know how much you appreciated their service. We look forward to welcoming you back to Courtyard Key West Waterfront any time you're looking for another escape to paradise.

10/10 Excelente

SONIA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Gilberto

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo super
Se hospedó 1 noche en noviembre de 2022
Respuesta de General Manager el 23 nov. 2022
Estimado Gilberto,¡Recibir su visita de cinco estrellas en el Courtyard Key West Waterfront fue un placer! ¡Vuelva pronto para otro momento fantástico!

10/10 Excelente

Olga

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Las instalaciones del hotel son excelentes ,el personal que trabaja muy atentos de ayudarte .
Se hospedó 2 noches en septiembre de 2022
Respuesta de General Manager el 12 sept. 2022
Dear Olga,Thank you for your kind comments and for choosing to stay at Courtyard Key West Waterfront! We are so happy to hear you thoroughly enjoyed our friendly service as well as our array of amenities. We look forward to your next visit!

10/10 Excelente

Claudia

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy limpia y tranquila...
Se hospedó 1 noche en septiembre de 2022
Respuesta de General Manager el 6 sept. 2022
We were happy to provide you with clean, quiet accommodations, and we're glad you enjoyed your stay. If your adventures bring you back to the area, please come see us again at Courtyard Key West Waterfront!

6/10 Aceptable

Alejandro

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Yuni

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente me gusto mucho .
Se hospedó 2 noches en agosto de 2022
Respuesta de General Manager el 27 ago. 2022
Dear Yuni,We're delighted you enjoyed your stay at Courtyard Key West Waterfront! Thank you for the lovely review. Please come see us again soon.

8/10 Bueno

Christian

Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Antonio

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente servicio y lugar Extender el horario de la piscina 24 horas fuera lo mejor cuando más contento estás disfrutando hay que salir
Se hospedó 2 noches en julio de 2022
Respuesta de General Manager el 19 jul. 2022
Dear Antonio, The best part of any stay is often hanging out at the pool, and we're glad you had such a good time in ours! We appreciate your compliments and look forward to seeing you again at Courtyard Key West Waterfront.

4/10 Mediocre

Hilda

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
It was partially under construction no speculations about it the noise was really disturbing the stairs are outside under no cover for rain so it makes the stairs very dangerous senior guess could have not take the stairs to go to the room. The only opción there. The welcome desk didn’t try their best to upgrade the reservation location plus no such thing as waterfront
Se hospedó 2 noches en septiembre de 2021
Respuesta de General Manager el 10 sept. 2021
Dear Hilda, We were honored that you selected our property to host your trip to Key West. We apologize for any inconvenience you experienced with our refurbishment project. Guest feedback is always welcomed, and we will discuss your comments internally to ensure we are providing the best stay possible. Should you plan another trip to the Keys, we would love another chance to change your perceptions.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
todo estubo bien me encanto
Se hospedó 2 noches en julio de 2021
Respuesta de General Manager el 20 jul. 2021
Wow! Thank you so much for the fantastic review. We are elated to earn your perfect rating and can't wait to welcome you back to Courtyard Key West Waterfront.

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en junio de 2021
Respuesta de Megan AGM el 5 ago. 2021
Thank you so much for your review! We hope you enjoyed your stay in Key West.

8/10 Bueno

GLADIS

Se hospedó 1 noche en junio de 2021
Respuesta de Megan AGM el 4 ago. 2021
Thank you so much for your review, we truly value all feedback.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

NINFA

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente todo👏👏👏
Se hospedó 2 noches en mayo de 2021
Respuesta de General Manager el 20 may. 2021
What a great review to read, thank you! It's always a pleasure to hear when we've been able to provide our guests with such a positive experience. On behalf of us all at Courtyard Key West Waterfront, thank you so much for taking the time to leave your kind comments, and it would be wonderful to welcome you back the next time you're in the area.

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en enero de 2021

10/10 Excelente

Eddy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
este lo recomiendo 100% en todos los sentidos volvere sin dudas
Se hospedó 2 noches en noviembre de 2020
Respuesta de General Manager el 4 ene. 2021
Dear Eddy, Thank you for the wonderful review and recommendation! We're delighted you enjoyed your stay, and we look forward to hosting you again at Courtyard Key West Waterfront.

10/10 Excelente

Carlos

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2020

10/10 Excelente

Sylvia

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente hotel, las habitaciones con todo lo que uno necesita, muy lindo la verdad
Se hospedó 1 noche en octubre de 2020
Respuesta de General Manager el 3 nov. 2020
Dear Sylvia, Thank you for choosing us for your time in the city! It means a lot to know we could provide you with everything you needed for your stay. Safe travels and we cannot wait to have you back!

10/10 Excelente

Eddy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
un viaje expectacular,la atencion en el hotel es increíble desde que entras a la recepcion,picina superlimpia,en el bar el señor super amable siempre a la disposicion de ayudarte con cualquier pregunta,las habitacienes limpias el hotel cumple con las regulaciones sobre el covid-19,para mi y familia recomiendo 120% volvere sin dudas
Se hospedó 2 noches en septiembre de 2020
Respuesta de General Manager el 1 oct. 2020
Dear Eddy, Wow! What a fantastic review to read. Thank you for being our guest at Courtyard Key West Waterfront for taking the time to share your experience with future travelers and us. Nothing would make us happier than serving you and your family again, so we hope that you have plans for another fun getaway soon!

10/10 Excelente

Carlos

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente estancia
Se hospedó 1 noche en septiembre de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2020

10/10 Excelente

Raciel

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
mi cumpleaños 50
Este ha sido mi mejor de toda la vida . Fue especial mi familia y yo l pasamos súper . Un cumpleaños inolvidable
Se hospedó 2 noches en agosto de 2020
Respuesta de General Manager el 20 ago. 2020
Dear Raciel, First and foremost, happy birthday! It was such an honor to share in such a special occasion with you, and we're thrilled that we helped make your celebration one to remember. We hope to see you again at Courtyard Key West Waterfront, and we look forward to creating more lifelong memories with you!

8/10 Bueno

Dora

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2019
Respuesta de sd el 17 dic. 2019
Thank-you for responding to the survey!

10/10 Excelente

Yvonne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

juan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place , I
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 24 abr. 2024
Dear Juan,Thank you for staying with us and for your feedback. We're glad you had a five-star experience. We hope to welcome you back soon for another great stay.Michael Napieralski,General Manager

10/10 Excelente

Ermias

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice hotel nice view with best service. We definitely come back. Thanks for the best friendly service
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 22 abr. 2024
Dear Ermias,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay with us.Michael Napieralski,General Manager

8/10 Bueno

Shirley

Viajó con su familia
Le gustó: Personal y atención, servicios
Overall we had a nice stay. Your front desk staff were amazing as we did have a problem with the type of room we thought we had booked. Everyone was very professional and Mia was exceptionally kind and helpful. The only concern I had was that the floors in our unit seemed to be quite dirty. They did not really appear dirty but the bottoms of our feet were visibly dirty after walking for only a few minutes barefoot….. even immediately after showering. Thanks
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 21 abr. 2024
Dear Shirley,Thank you for sharing your experience with us. We're thrilled that you had a pleasant stay and that our front desk team, particularly Mia, left such a positive impression with their professionalism and kindness. However, we're disappointed to learn about the cleanliness issue you encountered, and we'll address this promptly to ensure a more pristine environment for our guests. We appreciate your feedback and look forward to welcoming you back to Courtyard Key West Waterfront for an even better stay.Michael Napieralski,General Manager

8/10 Bueno

Robin

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was great. Plent of room for 4 of us. Ken at the tiki bar was fun. Beautiful pool area. Only 2 washclothes in bathroom with beds to accommodate up to 6 was the only poor mark. Bathroom could have been a little clearer. I would most definitely come back.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 16 abr. 2024
Dear Robin,Thank you for your kind comments. We are pleased to hear the room was spacious enough for your family. We will pass on your comments about the bathroom to housekeeping immediately. It is wonderful you were able to enjoy our bar and pool area here at Courtyard Key West Waterfront. We'll pass on your comment about Ken to him as well; he is great! We look forward to seeing you on your next trip.Michael Napieralski, General Manager

6/10 Aceptable

Lorraine

Viajó con su familia
Le gustó: Limpieza
No le gustó: Servicios
Spent less than 10 hours at this location, simply a place to sleep
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 10 abr. 2024
Dear Lorraine,Thank you for choosing to stay with us during your recent trip. While you were only with us for a short period of time, we hope you were able to enjoy your visit. If there was anything we could have done differently to improve your experience, please don't hesitate to reach back out. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Michael Napieralski,General Manager

10/10 Excelente

Chelsye

Se hospedó 1 noche en abril de 2024
Respuesta de AGM el 28 abr. 2024
Dear Chelsye,Thank you for your positive comments! Our team is very pleased to hear that they met your expectations. We hope to be your first choice during your next visit to Key West!Always at your service,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West Waterfront

10/10 Excelente

patrick

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Only stayed here for one night but check-in was smooth and front desk was friendly. Room was clean and beds were comfortable. Great place to stay for a quick visit to Key West.
Se hospedó 1 noche en abril de 2024
Respuesta de AGM el 7 abr. 2024
Greetings Patrick,Thanks for leaving us such a wonderful review. We are glad that you enjoyed your time here at the Courtyard By Marriott Key West Waterfront. Our dedicated staff will be pleased to learn of your high praise. Our Team looks forward to having you as our guest again soon. Please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have experienced.Always at your service,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West Waterfront

8/10 Bueno

Russell, Saint Charles

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de AGM el 31 mar. 2024
gREETINGS rUSSELL,Thank you for staying with us again! We appreciate your loyalty and your continued trust in our team.Always at your service,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West Waterfront

10/10 Excelente

Brooke

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Good location. Free parking.
Se hospedó 1 noche en marzo de 2024
Respuesta de AGM el 31 mar. 2024
Greetings Brooke,Thanks for leaving us such a wonderful review. We are glad that you enjoyed your time here at the Courtyard By Marriott Key West Waterfront. Our dedicated staff will be pleased to learn of your high praise. Our Team looks forward to having you as our guest again soon. Please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have experienced.Always at your service,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West Waterfront

10/10 Excelente

Tim

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall the Hotel is older however it is in excellent condition, the back area we were in building C was great, quiet and comfortable.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 21 mar. 2024
Dear Tim,Thank you for taking the time to share your thoughts with our team. We are thrilled that we earned a perfect rating for your recent experience with us. It is wonderful to read that our dedication to maintaining a quiet and comfortable environment inside and outside of our accommodations made a positive impact on your stay with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. Michael Napieralski,General Manager

10/10 Excelente

Michael

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful Hotel, relaxing Pool and Bar area, Terissa, Tom and the rest of the Team are doing a outstanding Job!
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 14 mar. 2024
Dear Michael,Thank you for your wonderful review of Courtyard Key West Waterfront! We're thrilled you enjoyed our hotel, especially our relaxing pool and bar area. Terissa, Tom, and the team will be delighted to hear they made your stay outstanding. We look forward to welcoming you back soon for another exceptional experience!Michael Napieralski,General Manager

8/10 Bueno

Ashley

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice pool and friendly staff
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 8 mar. 2024
Dear Ashley,Thank you for choosing to stay with us at Thunderbird Lodge Mitchell. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.Michael Napieralski,General Manager

10/10 Excelente

Dena

Se hospedó 1 noche en marzo de 2024
Respuesta de AGM el 24 mar. 2024
Greetings Dena,Thank you for your positive comments! Our team is very pleased to hear that they met your expectations. We hope to be your first choice during your next visit to Key West!Always at your service,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West Waterfront

10/10 Excelente

Greg

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Ok to all
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 4 mar. 2024
Dear Greg,A perfect rating is what we like to see! Thank you for taking the time to rate your stay, and we trust you enjoyed your island escape to Key West. We hope to see you in the future for another enjoyable stay!Michael Napieralski,General Manager

8/10 Bueno

Maria

Viajó con su familia
Le gustó: Limpieza
The pool area was very nice and well maintained.
Se hospedó 4 noches en febrero de 2024
Respuesta de General Manager el 11 feb. 2024
Dear Maria,Guests love our relaxing pool area, and we are overjoyed it met your expectations! Our team would love the opportunity to earn that fifth and final rating star, so please come back and see us at Courtyard Key West Waterfront the next time you need a tropical getaway!Michael Napieralski,General Manager