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Opiniones sobre Mercure Kakadu Crocodile Hotel

3.5 out of 5
Mercure Kakadu Crocodile Hotel
1 Flinders Street, Locked Mail Bag 4, Jabiru, NT

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 241 de 1000 opiniones" "
Evaluación: 8 - Bueno. 427 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 230 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 74 de 1000 opiniones" "
Evaluación: 2 - Terrible. 28 de 1000 opiniones" "

7,6/10

Limpieza

8,0/10

Personal y atención

7,2/10

Servicios

7,0/10

Estado de la propiedad e instalaciones

6,8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Carolina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente ubicación en Kakadu, pero costoso
El hotel era muy correcto. La habitación era grande y estaba limpia Tenía una pequeña terracita con una mesa y un par de sillas. El hotel tenía nevera y vasos / tazas. La cama era cómoda. El baño era completo y estaba limpio. La ubicación era excelente para visitar Kakadu con vehículo propio, ya que estaba cerca del centro de visitantes y otros servicios de Jabirú, y a una distancia aceptable de otros sitios de visita. EL pero del hotel es que es caro; es un buen hotel, pero estás pagando un precio de 5 estrellas. Suponemos que esto es en parte por la ubicación tan remota. El desayuno era caro, así que nunca lo tomamos. La cena buffet es carísima y no vale lo que cuesta, es bastante floja.
Se hospedó 2 noches en agosto de 2019
Respuesta de Chris el 15 sept. 2019
Dear Guest, Thanks you for taking the time to post your comments, and I am glad you enjoyed your time in the amazing " Kakadu National Park" Kind Regards Chris Chaffe General Manager

10/10 Excelente

Miguel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good services
Best of the hotels in the area. It gives you access to services like restaurant and pool.
Respuesta de Richard M el 12 may. 2018
Dear Miguel, Thanks for the wonderful review of our hotel following your recent stay. It is really pleasing to hear you had such a great experience while staying with us out here in the world heritage national park. We look forward to welcoming you back sometime. Sincerely, Richard McArthur General Manager

4/10 Mediocre

Ruben

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Sucio y apestoso
la habitacion apestaba a humedad, el area de la regadera estaba sucia la tuvimos que lavar nosotros, al momento de check out, nos volvieron a cobrar la habitacion, lo unico bueno del hotel es que tiene wifi y parking gratuito y el buffet del restaurante, por lo demas busquen otra opcion.
Se hospedó 1 noche en mayo de 2017
Respuesta de Richard M el 9 jul. 2017
Querido Rubén, Gracias por tomarse el tiempo para revisar nuestro hotel en Hotels.com Es decepcionante que no hemos cumplido con las expectativas durante su estancia. Por favor acepte mis más sinceras disculpas que la habitación no estaba preparada para nuestro estándar habitual. Espero que hayan disfrutado el resto de su tiempo en Kakadu. Saludos cordiales, Richard McArthur Gerente general

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Respuesta de General Manager el 6 dic. 2016
Thank you for reviewing our hotel on Hotels.com. We look forward to welcoming you back in the future. Warm regards, Richard McArthur General Manager

8/10 Bueno

Marylyn

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Crocodile Hotel el 12 feb. 2024
Hi Marylyn,thank you for the 4/5 rating. We hope to see you again in the future.Kind regards,

6/10 Aceptable

Christopher

Le gustó: Personal y atención
We didn't stay here but Expedia won't let me NOT rate it. After hearing about the rampant crime in Katherine, we canceled this reservation.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Marilyn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great service and a great room.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Crocodile Hotel el 5 dic. 2023
Dear Marilyn,Thank you for taking the time to leave us a review.We are happy to hear you enjoyed your stay.We hope to see you again in the future.Kind regards,Nanda de NieOperations Manager

10/10 Excelente

Markus

Se hospedó 1 noche en noviembre de 2023
Respuesta de Mercure Kakadu Crocodile Hotel el 27 nov. 2023
Hi Markus,Thank you for the 10/10 rating.We are glad you enjoyed your stay with us.We hope to see you again in the future.Kind regards,Nanda de NieOperations ManagerMercure Kakadu Crocodile Hotel

8/10 Bueno

keith

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Needs to be upgraded
Se hospedó 1 noche en noviembre de 2023
Respuesta de Crocodile Hotel el 2 dic. 2023
Dear Keith,Thank you for taking the time to leave your feedback. We hope to see you again in the future with improved services.Kind regards,Nanda de NieOperations Manager

8/10 Bueno

Barbara

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the Art Gallery.
Se hospedó 4 noches en octubre de 2023
Respuesta de Mercure Kakadu Crocodile Hotel el 4 nov. 2023
Hi Barbara,Thank you for taking the time to leave a review. We are glad to hear you enjoyed the art gallery.We hope to see you again in the future. Kind regards,Nanda de NieOperations ManagerMercure Kakadu Crocodile Hotel

10/10 Excelente

Sally

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place to stay
The room was great, the service excellent, the food very good. We arrived just after 12 noon and check in was not untill 3pm. But the receptionist checked if the room was ready, which it was, and checked us in. 3 hrs would have been difficult to fill in Jabiru.
Se hospedó 1 noche en octubre de 2023
Respuesta de Mercure Kakadu Crocodile Hotel el 28 oct. 2023
Hi Sally, Thank you for taking the time to leave a review. We are glad to hear you were able to check in early and that you enjoyed your stay with us. We hope to see you again in the future.Kind regards,Nanda de NieOperations Manager Mercure Kakadu Crocodile Hotel

8/10 Bueno

Leanne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Comfortable room and lovely food from the restaurant.
Se hospedó 2 noches en octubre de 2023
Respuesta de Mercure Kakadu Crocodile Hotel el 22 oct. 2023
Hi Leanne,Thank you for taking the time to leave a review. We are glad to hear you enjoyed your stay with us. Hopefully we will see you again in the future.Kind regards,Nanda de NieOperations Manager Mercure Kakadu Crocodile Hotel

8/10 Bueno

Paul

Se hospedó 4 noches en septiembre de 2023
Respuesta de The Croc hotel el 14 oct. 2023
Dear Paul,We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one.Sincerely,Carinne AthionFront Office ManagerMercure Kakadu Crocodile Hotel

8/10 Bueno

Miss Lauren

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 3 noches en agosto de 2023
Respuesta de The Crocodile Team el 27 ago. 2023
Dear Lauren,Thank you for your 8-star rating, we hope to see you again soon.Sincerely,Carinne

10/10 Excelente

Elizabeth

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The place to stay!
Check in was quick and easy and very friendly. Room clean and comfortable. Close to shops and service station. Restaurant has a great menu and waitstaff are very friendly. We loved our stay.
Se hospedó 1 noche en agosto de 2023
Respuesta de Mercure Crocodile Hotel el 18 ago. 2023
Dear E;lizabeth,We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one.Sincerely,Carinne AthionFront Office ManagerMercure Kakadu Crocodile Hotel

8/10 Bueno

Sarah

Le gustó: Limpieza, personal y atención
A bit dated and not much soul to the dining room. Comfortable rooms but overpriced for the level of finish
Se hospedó 2 noches en julio de 2023
Respuesta de Mercure Crocodile Hotel el 18 ago. 2023
Dear Sarah,Thank you for taking the time to provide your honest feedback. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services.Sincerely,Carinne AthionFront Office ManagerMercure Kakadu Crocodile Hotel

6/10 Aceptable

Rosalie

Viajó con su pareja
Le gustó: Personal y atención
Could do with a refurbished somewhat old now, but staff are friendly and keep environment clean.
Se hospedó 3 noches en julio de 2023
Respuesta de Mercure Crocodile Hotel el 18 ago. 2023
Dear Rosalie,Thank you for taking the time to provide your honest feedback. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services.Sincerely,Carinne AthionFront Office ManagerMercure Kakadu Crocodile Hotel

8/10 Bueno

Susan

Le gustó: Comodidad de la habitación
Se hospedó 1 noche en julio de 2023
Respuesta de Mercure Croco el 9 ago. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Lena

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2023
Respuesta de Mercure Croco el 9 ago. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Celia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2023
Respuesta de Mercure Croco el 9 ago. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Raylene

Le gustó: Personal y atención
Luckily the staff were pretty amazing. The resort itself is getting a bit tired especially for the Price
Se hospedó 2 noches en mayo de 2023
Respuesta de The Crocodile Team el 21 sept. 2023
Dear Murray,Thank you for taking the time to provide your honest feedback and hope that you will give us the opportunity to better serve you in the near future with improved experience and services.Sincerely,Carinne AthionFront Office ManagerMercure Kakadu Crocodile Hotel

10/10 Excelente

Willard

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room was clean and comfortable. One minor criticism was that the temperature control was locked at 22 degrees and the room could have been a bit cooler for our comfort. Also I emptied the dehumidifier 3 times in our short stay. The air conditioner could have minimized that effort. Also the cockatoos made a heck of a racket both in the evening and in the morning. I would NOT expect the hotel to do anything about that.
Se hospedó 1 noche en mayo de 2023
Respuesta de Mercure Kakadu Crocodile Hotel el 30 dic. 2023
Thank you for taking the time to leave a review. I will share your feedback with the team, and I am sure this will serve as an encouragement to continue to provide excellent service. The birds can definitely be very loud sometimes. We hope to see you again in the future.

2/10 Terrible

faye

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No good
Se hospedó 1 noche en mayo de 2023
Respuesta de Mercure Kakadu Crocodile Hotel el 30 dic. 2023
Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. It’s disappointing to hear that you didn’t enjoy your stay. It is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención
A little oasis
Room was clean if not a little worn. Stayed in the tail section. Looked like someone had plucked chooks at the patio tables both mornings with all the bird life that rocked up at night. Restaurant was table service but staff didn't seem to have set sections which caused some confusion and waiting especially around getting the check but they were all friendly.
Se hospedó 2 noches en mayo de 2023
Respuesta de Mercure Kakadu Crocodile Hotel el 30 dic. 2023
We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one.

8/10 Bueno

Ami

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención, servicios
The staff were super friendly, helpful and lovely. Buffet dinner was delicious. Not your typical mass catered buffet, less selection but quality good food. Breakfast buffet could have done with an egg station, otherwise was good too. Room was comfortable, if not a bit dated. Bathrooms need a bit of an update/revamp. Decorative furnishings (pillows/bed throws) were stained and unpleasant. Overall a pleasant stay.
Se hospedó 1 noche en mayo de 2023
Respuesta de Mercure Kakadu Crocodile Hotel el 30 dic. 2023
We very much appreciate your feedback for the hotel and our team at the Mercure Kakadu Crocodile Hotel. I will share your feedback with the team, and I am sure this will serve as an encouragement to continue to provide excellent service. We hope your next visit will be as pleasant as the previous one.

10/10 Excelente

Tiffany

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2023
Respuesta de Mercure Kakadu Crocodile Hotel el 30 dic. 2023
Thank you for the 5/5 rating.We hope to see you again in the future.

4/10 Mediocre

Judy

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Over-rated hotel with below average service and older style motel rooms - very dissapointing
Se hospedó 2 noches en abril de 2023
Respuesta de Mercure Kakadu Crocodile Hotel el 30 dic. 2023
Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. It’s disappointing to hear that you didn’t enjoy your stay. We are working to resolve your concerns and avoid future occurrence. We appreciate your sharing you concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services.

8/10 Bueno

Nick

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a great 2 night stay, yes it might be a bit tired in areas, but consider how remote this area is and it’s a very nice hotel. Rooms were clean, air cond and dehumidifier all working on arrival. Restaurant food was good, staff lovely and friendly. Stunning area to explore even with limits on what to do in wet season. Hotel pool a bonus and we could park right outside our room.
Se hospedó 2 noches en abril de 2023
Respuesta de Mercure Kakadu Crocodile Hotel el 30 dic. 2023
We are glad to hear that you enjoyed your stay at The Croc Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
A good place to stay
Overall a good stay although the hotel is looking tired in places. Staff were friendly and helpul. The food was excellent and generally well priced given the remote lication and few alternatives in town.
Se hospedó 2 noches en abril de 2023
Respuesta de Mercure Kakadu Crocodile Hotel el 30 dic. 2023
We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one.

4/10 Mediocre

Raymond

No le gustó: Servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2023
Respuesta de Mercure Kakadu Crocodile Hotel el 30 dic. 2023
Thank you for taking the time to provide your honest feedback. It is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services.

2/10 Terrible

Christine

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had no running water in the room to shower, toilet or wash, or even make a coffee... the pool was out of action for cleaning so couldn't even have a swim and no compensation what so ever.... buyer beware
Se hospedó 1 noche en marzo de 2023
Respuesta de Mercure Kakadu Crocodile Hotel el 30 dic. 2023
Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. We appreciate your sharing you concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services.

8/10 Bueno

Gregory

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All good
Se hospedó 1 noche en marzo de 2023
Respuesta de Mercure Kakadu Crocodile Hotel el 30 dic. 2023
Thank you for your 4/5 rating. We hope to see you again in the future.

2/10 Terrible

Lorrenzia

Se hospedó 1 noche en enero de 2023
Respuesta de Mercure Kakadu Crocodile Hotel el 30 dic. 2023
Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. It is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services.

8/10 Bueno

Elizabeth

Viajó por negocios
Le gustó: Limpieza, personal y atención
The Croc’s Ok
The Croc is ok - staff very friendly and helpful. Condition is a little run down from the outside and the mattress was not of the standard of a modern hotel - room was clean. No coat hangers. Nice foyer at the hotel with beautiful art.
Se hospedó 1 noche en enero de 2023
Respuesta de Mercure Kakadu Crocodile Hotel el 30 dic. 2023
Thank you for taking the time to provide your honest feedback. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services.

10/10 Excelente

Alison

Se hospedó 1 noche en diciembre de 2022
Respuesta de Kelly el 18 dic. 2022
Dear Alison, Thank you for your positive review of your stay here at the Croc Hotel. We are pleased you enjoyed your stay with us and hope to see you again soon.Best wishes, KellyAssistant Manager

4/10 Mediocre

Vivian

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Hotel Reception and restaurant are very nice. Rooms very, very tired and in need of renovation. We booked for two nights but ended up checking out after first night and booked at Cooinda for 2nd night which was much better. I wont be recommending this hotel as place to stay when in Kakadu.
Se hospedó 2 noches en noviembre de 2022
Respuesta de Grant el 15 nov. 2022
Dear Vivian,Thank you for your feedback, please accept my sincere apology for the experience. It's our hope that you will give us another opportunity to better serve you in future.Sincerely,Grant HannahFront Office ManagerMercure Kakadu Crocodile Hotel

8/10 Bueno

Peter

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is a bit dated and needs an upgrade. Price expensive for the decor. Tv had no sound . Didnt really need tv as only stayed 1 night.
Se hospedó 1 noche en octubre de 2022
Respuesta de Grant el 15 nov. 2022
Dear Peter,Thank you for your feedback, please accept my sincere apology for the experience. It's our hope that you will give us another opportunity to better serve you in future.Sincerely,Grant HannahFront Office ManagerMercure Kakadu Crocodile Hote

10/10 Excelente

george

Se hospedó 2 noches en octubre de 2022

8/10 Bueno

Aaron

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
For the location, the accommodation was very good. Buffet dinner was nice. Building the shape of a crocodile is very unique.
Se hospedó 1 noche en octubre de 2022
Respuesta de Kelly, Assistant Manager el 16 oct. 2022
Dear Aaron,Thank you for taking the time to provide feedback on your stay here at the Mercure Kakadu Crocodile Hotel.We are pleased you enjoyed your stay here and we hope to see you again soon.Sincerely, KellyAssistant ManagerMercure Kakadu Crocodile Hotel

4/10 Mediocre

Tina

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Room was very dirty and smelly service of my room was not available every day , needs to have an update to the rooms . Meals were limited, and beware very expensive.$5.00 for 500mls of water
Se hospedó 3 noches en octubre de 2022
Respuesta de Kelly, Assistant Manager el 16 oct. 2022
Dear Tina, Thank you for taking the time to provide feedback on your stay here at the Mercure Kakadu Crocodile Hotel. We are sorry to hear that we did not meet the levels of service you should rightly expect from us.It is disappointing to hear that your room was dirty and smelly, I will pass this onto the housekeeping department so we can look into our current measures and adjust them to prevent re-occurrence. It's our hope that you will give us another opportunity to better serve you in future.Sincerely, KellyAssistant ManagerMercure Kakadu Crocodile Hotel

10/10 Excelente

Christopher

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Met Expectations.
We received keys to our room, but it wasnt made up so back to reception we went. Never a good experience. Room was cool, good bed and bathroom although dated. it did the job. We had the buffet dinner and really enjoyed it. Exceeded our expectations.
Se hospedó 1 noche en octubre de 2022
Respuesta de Kelly, Assistant Manager el 16 oct. 2022
Dear Christopher,Thank you for taking the time to provide your honest feedback. Please accept my apologies for your room not being made up upon check in. I will pass this on to our team to address this and prevent future occurrence. We are pleased that that you enjoyed the offering for dinner, I will certainly pass this onto the kitchen team as positive feedback is always greatly welcomed. We strive to provide a superior service experience to every customer; therefore you feedback is very important to us.We hope to see you again soon.Sincerely, KellyAssistant ManagerMercure Kakadu Crocodile Hotel

4/10 Mediocre

Irena

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Einmal und nicht wieder für diesen Preis.
Unterkunft ist in die Jahre gekommen, benötigt dringend ein Update. Badezimmer echt übel, Wasserhähne verkalkt und Waschbecken angeschlagen. Schnell rein und wieder raus. Trotz der Hitze werden die Zimmer bei längerem Aufenthalt nicht gemacht, auch keine frischen Handtücher. Leider gab es nur dieses Hotel. Personal hat viel Zeit zum quatschen, aber scheinbar keine, um mal die Scheiben im Restaurant zu säubern oder die Bar abzuwischen. Direkt beim Pool holen sich die Einheimischen an der Bar ein Bier nach dem anderen und schreien rum. Sehr unangenehm.
Se hospedó 2 noches en octubre de 2022
Respuesta de Kelly, Assistant Manager el 16 oct. 2022
Dear Irena, Thank you for taking the time to provide feedback on your stay here at the Mercure Kakadu Crocodile Hotel. We are disappointed to hear that you did not enjoy your stay here with us. We are in the process of reviewing plans to upgrade our facilities, unfortunately these plans do take time to review and to implement. I will pass your feedback regarding the staff to all departments to ensure the focus is on the best customer service we can possibly deliver. Thank you again for taking the time to pass on your comments, it's our hope that you will give us another opportunity to better serve you in future.Sincerely, KellyAssistant ManagerMercure Kakadu Crocodile Hotel

8/10 Bueno

Bernadette, avoca beach

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2022

6/10 Aceptable

Jodie

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Gardens are lovely, room was clean and bed and pillow comfortable. Lovely how the room opens to the garden, really ambient at night. Loved the gallery and great selection of Aboriginal artwork. Found the lunch very disappointing. Reception staff were friendly. Dinner and breakfast were good, would be good to see some local foods.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Kelly, Assistant Manager el 16 oct. 2022
Dear Jodie,Thank your for taking the time to provide feedback on your stay here at the Mercure Kakadu Crocodile Hotel. We are pleased to see so many positive notes from your stay with us and that you enjoyed your stay with us. We are working towards being able to offer a la carte menus for both lunch and dinner in the near future, which will feature some local foods, we are sorry we were unable to have these implemented in time for your stay.We really do appreciate you taking the time to pass on these comments and we hope you visit again soon.Kind regards, KellyAssistant ManagerMercure Kakadu Crocodile Hotel

8/10 Bueno

Tracey

Se hospedó 2 noches en septiembre de 2022
Respuesta de Mercure Kakadu Crocodile Hotel el 30 dic. 2023
Thank you for your 4/5 rating.We hope to see you again in the future.

6/10 Aceptable

Maria

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The reception area and staff were welcoming however that’s where it ends. The rooms were outdated and tired. Bathroom and entry areas have not been updated since the last time we visited over 10 years ago. No room service unless you stay for over 3 days. Fairly poor considering the amount of money you pay per room.
Se hospedó 2 noches en septiembre de 2022
Respuesta de Kelly, Assistant Manager el 16 oct. 2022
Dear Maria,Thank you for taking the time to provide feedback on your stay here at the Mercure Kakadu Crocodile Hotel. We appreciate both positive and negative feedback as we are always striving to improve the service we deliver to all of our guests.We are in the process of reviewing plans to upgrade some of our facilities, unfortunately these do take time to approve and implement.We are pleased you found the staff and reception area to be welcoming.It is our hope that you will give us another opportunity to better serve you in the future. Sincerely, KellyAssistant ManagerMercure Kakadu Crocodile Hotel

10/10 Excelente

Geoff

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2022
Respuesta de Mercure Kakadu Crocodile Hotel el 30 dic. 2023
Thank you for your 5/5 rating.We hope to see you again soon!

8/10 Bueno

Garry

Viajó con su familia
the only pub in town
Se hospedó 2 noches en septiembre de 2022
Respuesta de Kelly, Assistant Manager el 16 oct. 2022
Dear Garry, Thank you for providing feedback on your stay here at the Mercure Kakadu Crocodile Hotel.We are pleased you had a positive stay with us an enjoyed our restaurant and bar facilities. Sincerely, KellyAssistant ManagerMercure Kakadu Crocodile Hotel

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2022
Respuesta de Kelly, Assistant Manager el 16 oct. 2022
Thank you for staying with us here at the Mercure Kakadu Crocodile Hotel, we hope to see you again soon.Sincerely, KellyAssistant ManagerMercure Kakadu Crocodile Hotel

8/10 Bueno

KEN

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic property.. great facilities but so over priced
Se hospedó 2 noches en agosto de 2022
Respuesta de Kelly, Assistant Manager el 16 oct. 2022
Dear Ken,Thank you for taking the time to leave feedback on your stay here at the Mercure Kakadu Crocodile Hotel.We are pleased you liked the property and enjoyed the facilities. We do hope to see you again in the future.Sincerely, KellyAssistant ManagerMercure Kakadu Crocodile Hotel