Una piscina al aire libre

Opiniones sobre Hilton Fort Lauderdale Marina

4 out of 5
Hilton Fort Lauderdale Marina
1881 SE 17th St, Fort Lauderdale, FL

Opiniones

7,2

Bueno

Evaluación: 10 - Excelente. 516 de 1420 opiniones" "
Evaluación: 8 - Bueno. 283 de 1420 opiniones" "
Evaluación: 6 - Aceptable. 255 de 1420 opiniones" "
Evaluación: 4 - Mediocre. 174 de 1420 opiniones" "
Evaluación: 2 - Terrible. 192 de 1420 opiniones" "

7,8/10

Limpieza

7,4/10

Personal y atención

7,0/10

Servicios

7,2/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Héctor Manuel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Alejandro

Se hospedó 1 noche en diciembre de 2023

4/10 Mediocre

alay

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención
Por que me cobraro balet parking y yo no lo use
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager el 13 sept. 2023
We apologize for any billing concerns during your visit. Please reach out to us offline so that we may gather more information and better assist you. We hope to hear from you soon.

10/10 Excelente

Angel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
N/A
Se hospedó 3 noches en agosto de 2023
Respuesta de General Manager el 7 sept. 2023
Dear Angel,Thank you so much for the high rating! We trust that everything was in order for your stay, and we hope to see you again soon.

4/10 Mediocre

DAMIAN

Viajó por negocios
No le gustó: Personal y atención, servicios
It was clean however they messed up my room sent me out to a room in a building just to find out the key didn’t work when I walked back with my luggage I was assigned another room and had to come back to the front desk again because it was not assigned to me and couldn’t order room service, it was solved after I went to the front desk, I guess that for that same reason I was not able to use the wifi with my last name and room number. Not one day housekeeping knocked or cleaned my room room service trash just piled up in the room and I was promised 2 daily bottles of water that I never received not even at check-in. Uninformed training personnel… this is not what I am used to unfortunately!
Se hospedó 4 noches en julio de 2023
Respuesta de General Manager el 30 jul. 2023
Dear Damian,While you were able to enjoy our clean accommodations, it appears there were some issues in regard to service. For that, we apologize. You can be certain that we will get to the bottom of what went wrong to ensure that it doesn't happen again. We know that we can do better and welcome another chance to prove this.

8/10 Bueno

Ramiro

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
La habitacion está apartada!!! Por eso es el precio engañoso???
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 10 jul. 2023
Dear Ramiro,Thank you for leaving your feedback. We are saddened to know that you were disappointed with our value and found your room isolated. In the future, please let our friendly team know if you are displeased with your room, as we are always willing to assist. We've recently undergone renovations, and we hope you'd give us another opportunity to impress you.

10/10 Excelente

Yudi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
very good place !!!!
Se hospedó 1 noche en junio de 2023
Respuesta de General Manager el 6 jun. 2023
Dear Yudi,Thank you for your short but sweet review! We are thrilled to know how much you enjoyed your stay, and we look forward to having you join us again at Hilton Fort Lauderdale Marina.

6/10 Aceptable

pietro lo

Le gustó: Limpieza
Un poco sucio y poco ordenado
Se hospedó 2 noches en abril de 2023
Respuesta de General Manager el 27 abr. 2023
Dear Pietro,Thank you for joining us at our property in Fort Lauderdale. We're grateful for your feedback, and we'll work closely with our housekeeping team to ensure our accommodations are clean and tidy. We hope you'll visit our hotel again for an even better experience.

10/10 Excelente

EDUARDO

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Lucila

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Espectacular
Se hospedó 1 noche en marzo de 2023
Respuesta de General Manager el 1 abr. 2023
Dear Lucila, It is wonderful to know that you had an excellent experience with us! Thank you so much for your review and for giving us a perfect rating. We hope to have the chance to welcome you back to Hilton Fort Lauderdale Marina again soon!

8/10 Bueno

Misleidys

Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Guadalupe

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Limpio, cómodo, buen trato
Respuesta de General Manager el 10 mar. 2023
Dear Guadalupe,Your comfort is our pleasure! We're so happy our accommodations made for a five-star experience at Hilton Fort Lauderdale Marina. Hurry back soon for another relaxing getaway!

10/10 Excelente

Yoadys

Se hospedó 1 noche en febrero de 2023

6/10 Aceptable

Esteban, San José

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Es un bueno, pero al llegar te cargan un fee de $35 dólares por el uso de las instalaciones cuando ya estás pagando por la estadía y además te cobran $35 por el parqueo.
Se hospedó 1 noche en febrero de 2023
Respuesta de General Manager el 8 feb. 2023
Dear Esteban,Thank you for your feedback. While our fees are noted online for the convenience of our guests, we apologize that you were unaware. Hopefully, your time in Fort Lauderdale was still worthwhile, and we wish you well as your travels continue.

8/10 Bueno

hernan

Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Mariana

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Jessica

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Cuarto agradable y cómodo con hermosa vista. Un poco lejos del Down town
Se hospedó 2 noches en diciembre de 2022
Respuesta de General Manager el 12 dic. 2022
Dear Jessica,If you're looking to relax in comfy accommodations and wake up to gorgeous accommodations, look no further than Hilton Fort Lauderdale Marina. Thank you so much for the review. We look forward to welcoming you back again soon.

6/10 Aceptable

Luis

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Jorge

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Linda vista, excelente ubicación
Se hospedó 4 noches en septiembre de 2022
Respuesta de General Manager el 9 sept. 2022
Dear Jorge,We enjoyed hosting you at Hilton Fort Lauderdale Marina. It's difficult to beat our beautiful location along the Intracoastal Waterway and ten minutes from the beach! Come back soon!

10/10 Excelente

José

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excelente atención
Se hospedó 1 noche en julio de 2022
Respuesta de General Manager el 18 jul. 2022
Dear José, We're honored by your outstanding rating of Hilton Fort Lauderdale Marina! Our team was proud to provide you with excellent service. We trust that all other aspects of your visit were just as pleasant. Thank you for choosing to stay with us, and we hope you'll come back!

6/10 Aceptable

Amadyoreth, Orlando

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención
No Limpiaron la habitacion en los dias que estuvimos ahi ,las instalaciones muy deterioradas,nunca trajeron el cambio de Toallas. El unico amable fue el chico del area del desayuno
Se hospedó 2 noches en abril de 2022
Respuesta de General Manager el 19 may. 2022
Thank you for taking the time to leave us your review, it's unfortunate to hear that you didn't have an amazing experience with us. We apologize for any inconvenience surrounding our current housekeeping policies; they are in place for the safety of our guests and team members due to the ongoing pandemic. Despite this, we hope you'll consider coming to visit us again the next time you find yourself in the area.

10/10 Excelente

williams

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Espectacular todo , servicio , limpieza, tuvimos una maravillosa estancia. Gracias
Se hospedó 1 noche en abril de 2022
Respuesta de General Manager el 3 may. 2022
Dear Williams, Thank you for your recent stay at Hilton Fort Lauderdale Marina, as well as your wonderful review. This is exactly what we strive for every day, and we are happy to hear we were able to impress you! We truly appreciate your kind words and hope you will join us again the next time you are in the area.

2/10 Terrible

Jenifer

Viajó con su familia, Viajó en grupo
No le gustó: Estado de la propiedad e instalaciones
Para ser un Hotel reconocido, pésimo servicio. Definitivamente hospédate en cualquier otro Hotel menos en este. Te cobran carísimo por el parqueo la noche, el personal nada amable, al final del check out te cobran por todo y terminas pagando un montón en cargos de Hotel, nunca nadie llega a limpiar o a dejarte toallas extras a la habitación. Si no es que pagas extra por una buena vista. Te dan habitaciones frente al parqueo con la peor vista del mundo, todo puedes escuchar de las habitaciones que tienes alado. No hay privacidad. Llegaron a hacer una reparación al inodoro que no notificaron que llegarían y que hasta mal quedó el inodoro porque tiraba agua extra,, cuando no entendí porque hicieron eso, si el inodoro funcionaba correctamente el primer día que llegamos, para que se fuera en agua de la ducha una eternidad la tubería al parecer no sirve y prácticamente tenía una piscina en el baño. Así que no fue nada agradable. Creo que cualquier otro hotel de los alrededores tiene mejor calidad que este.
Se hospedó 3 noches en abril de 2022
Respuesta de General Manager el 27 abr. 2022
Dear Jenifer, In reading your review, it is clear that we failed to meet your needs, and for that, we are very sorry. Please forgive us for any less than stellar service you received and for the condition of your bathroom. There is certainly no excuse for such, and we will use your feedback to take action immediately for the benefit of our future guests. If there is any chance to welcome you back in the future and change your perceptions, we would be thankful for it.

10/10 Excelente

Jose

Se hospedó 1 noche en enero de 2022

8/10 Bueno

Lisdeli

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2021

2/10 Terrible

Andres

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Increíblemente malo este hotel. No puede existir otro peor
Se hospedó 2 noches en noviembre de 2021
Respuesta de General Manager el 24 nov. 2021
Dear Andres, We are very sorry for the inconveniences you encountered during your stay. Know your voice is of tremendous importance to us, so we hope that you discussed any issues you had with the front desk, so they had an opportunity to remedy the situation. Please know that our primary goal is always to provide our guests with an enjoyable experience, so we hope you'll return so we have the opportunity to improve your perception of our hotel.

10/10 Excelente

Rodolfo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La atención y la comida
Se hospedó 1 noche en noviembre de 2021
Respuesta de General Manager el 12 nov. 2021
Dear Rodolfo, Thank you for taking the time to let us know about your recent experience at Hilton Fort Lauderdale Marina. We are thrilled to hear how much you enjoyed our wonderful staff and great food. We look forward to hosting you again the next time you are in the area.

8/10 Bueno

Mauricio Escobar

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful place
Se hospedó 3 noches en agosto de 2021
Respuesta de General Manager el 25 ago. 2021
Dear Mauricio, Thank you! We're delighted you enjoyed our beautiful hotel and had such a wonderful stay at Hilton Fort Lauderdale Marina! Come see us again whenever your travels bring you back to South Florida!

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel que jamas regresaría
Un hotel que no recomiendo para nada, mal servio en toda mi estancia nunca hicieron el aseo de la habitación, te dicen un precio y te cobran otro más caro, el personal muy mala atención, por todo te quieren cobrar, unos de los peores
Se hospedó 3 noches en agosto de 2021
Respuesta de General Manager el 25 ago. 2021
Dear Arturo, Thank you for informing us of your experience. We are saddened that our service fell short during your visit, and we appreciate your constructive feedback. Our team has been notified so that we can work to make positive changes. We would be honored by a second opportunity to serve you, and we ask that you consider us on your return to town.

6/10 Aceptable

Cliente verificado

Viajó con su familia
No le gustó: Personal y atención, servicios
No hacen limpieza en la habitación, la atención del personal es pésima, son groseros
Se hospedó 4 noches en agosto de 2021
Respuesta de General Manager el 25 ago. 2021
We appreciate you taking the time to leave us your feedback. However, it saddens us to hear that we fell short during your visit. While we have made changes to our housekeeping policy, our front desk is always available to help with requests. You can be confident that we will discuss your comments to ensure that we are providing the stellar service that guests have come to expect. We apologize for the inconvenience and would love another chance to impress you.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicios
Estaba en remodelación . Los alrededores cerca del algua estaban muy sucios. Dentro del agua en los canales
Se hospedó 3 noches en agosto de 2021
Respuesta de General Manager el 23 ago. 2021
It was a pleasure to host you during your recent visit. Please accept our apologies for any inconvenience you experienced as a result of our renovations. Any updates being made are with the goal to deliver a better stay for our guests in the future; however, we never want this progress to compromise our current visitor's experiences. It would be an honor to welcome you back to our hotel the next time you're in town.

6/10 Aceptable

Cliente verificado

Viajó con su familia
No le gustó: Limpieza
Un lugar con una vista preciosa ..lo unico las habitaciones estaban descuidadas ,con falta de mantenimiento y habia cucarachas.
Se hospedó 2 noches en julio de 2021
Respuesta de General Manager el 22 jul. 2021
Although we're pleased your stay was made better by our scenic vistas, we apologize if there were aspects of it that may have been overlooked. Our team has been made aware of your concerns and is working to ensure everything you mentioned is improved upon. We know we can do better, so it's our hope you'll consider joining us again so we can prove it next time your travels bring you to Ft. Lauderdale.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
perfecto
Se hospedó 2 noches en julio de 2021
Respuesta de General Manager el 16 jul. 2021
Thanks for the outstanding rating! You can always count on Hilton Fort Lauderdale Marina to deliver a perfect experience. Please revisit us soon!

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención
Bueno, hay que decir que muchos de los problema se presentaron por la remodelacion que se esta haciendo, y lss limitaciones de la pandemia por ejemplo en limpieza
Se hospedó 4 noches en junio de 2021
Respuesta de General Manager el 25 jun. 2021
Thank you for choosing us to host your visit to Fort Lauderdale. We hope your overall stay was relaxing. However, we apologize for any inconvenience caused by the current changes to some of our services. Our team is excited about the completion of our updates, and we look forward to showing off our improvements whenever you're back in town. We appreciate your time, and please come back to see us again.

6/10 Aceptable

Gustavo

Viajó con su familia
Le gustó: Comodidad de la habitación
No le gustó: Limpieza, personal y atención
Pesima Atencion del Personal del Hotel
Mala experiencia con el personal. Poca capacidad de servicio, ninguna intencion de resolucion de problemas y definitivamente desinteres por el huesped. Desague de la ducha tapado, no arreglan los cuartos y no es de su interes ayudar. No habln español, pero tampoco se esfuerzan por darse a entender a pesar que entendemos ingles. No volveria a este hotel, no por las instalaciones sino por la escacez de capacidad que tienen sus empleados que tuvieron contacto con mi familia. En resumen poco servicio por un precio alto.
Se hospedó 3 noches en mayo de 2021
Respuesta de General Manager el 3 jun. 2021
Dear Gustavo, We're terribly sorry to hear about your recent experience with us and can assure you that this is not typical of a stay at our hotel. Our goal is to provide every guest with exceptional customer service, and we're shocked to read your remarks. Your concerns have been duly noted and will be promptly addressed with our staff to ensure that everyone feels welcome and respected during their time here. Thank you for providing your feedback, and we wish you safe travels ahead.

2/10 Terrible

Cliente verificado

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muchas personas en la piscina
Se hospedó 1 noche en abril de 2021

10/10 Excelente

michael

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
excellent staff very nice people beautiful Property had a great time
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Yolanda, Deerfield Beach

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Steven

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, very convenient to cruise port. Beautiful view from our balcony. Great ambience.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Anne

Was a great place to stay before our cruise. They had a shuttle to the Disney terminal.
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Michelle

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Our stay was awful! We did not get the room we originally booked with a king size bed. They gave us a double bed room with two small beds. My husband and I couldn’t eve sleep together in the same bed. Everything was falling apart in the room. The room was horrible especially for the price we paid. The lock on the door was starting to fall off. We would not consider staying there again.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 1 may. 2024
Dear Michelle,We're saddened to hear about your experience. Please accept our apologies for any concerns about the condition of the room and for any confusion with your reservation. This does not represent our standards, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

10/10 Excelente

Keri

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was out second night here. Our first night was a mess, and I wrote a review reflecting that. Things began to get better last night with the service received after our calls and visit to the front desk concerning our overflowing toilet issue we had a chat with kevin at the front desk this morning. Kevin cared. He took time to listen, take notes, most of all offer a sincere apology. He wiped out our extra fees, gave us honors credits, and moved us to a much more appropriate room. This night was night and day different from yesterday, and we are grateful
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 30 abr. 2024
Dear Michael,Thank you for your updated review. We regret to hear about your experience on your first day but are delighted to hear that your subsequent time was to our usual standards. It is wonderful to know you experienced our excellent service, especially from Kevin, and we will pass your comments on to him. Should your travels bring you back to the area, we hope you will choose Hilton Fort Lauderdale Marina for your stay.

8/10 Bueno

Jodie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Maria

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great for family
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 30 abr. 2024
Dear Maria,We at Hilton Fort Lauderdale Marina appreciate your review and are delighted to know you enjoyed your stay at our family-friendly resort. We would love to see you again on your next trip.

10/10 Excelente

Sandra, Batavia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the location and boats in Marina
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Dear Sandra,Thank you for choosing Hilton Fort Lauderdale Marina and for taking a moment to share your five-star experience! We are thrilled that you appreciated our prime location and the wonderful marina views. Our team looks forward to welcoming you back soon for another memorable visit by the water.

4/10 Mediocre

Michael

Viajó con su pareja
Le gustó: Limpieza
Wow, where do I start. How about the advertised rate of $175 per night that is actually about $300 per night after fees, including your choice of a $50/day valet fee or $46/ day to park your own car. Then there's the "marina view" I will submit a picture if possible we are on the second floor overlooking the pool. If I go out on the balcony, and bend over, i can see the marina. In the marina are 4 yachts with party people making as much noise as they like. Management can't do anything because it's not their property. The staff will happily answer questions, and get you things if you ask them, but do not offer helpful information on things like how to get to your room, where you can use your $20 food credit that comes out of your $30 resort fee, where to get the beach towels that the resort fee also includes any details about the beach shuttle service or valet service. In fact we were told valet was $50, front desk had to clarify it was $50 per day. The front desk person mis spoke causing alarm and just rolled right through as though he never made the mistake. All in all a disappointing experience. I can not believe it bears the Hilton name.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Dear Michael, We're sincerely sorry to hear about your experience during your recent stay. Please accept our apologies for any inconvenience caused by any perceived discrepancies and any room issues you had. Your feedback is invaluable, and we'll address these issues internally to ensure a smoother and more enjoyable experience for all our guests. We appreciate your patience and hope to have the opportunity to exceed your expectations on a future visit.

4/10 Mediocre

Phil

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were promised free parking, didn't get that. Parking $44. per night. We were promised free breakfast, didn't get it. Breakfast $37. per person. Promised a free welcome in drink, didn't get it. When we showed the Hilton check in person, in writing, we were told that was Expedia's fault. Hilton said they were sorry for the miss leading information and would waive the resort fee. Didn't get it!
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Dear Phil,Thank you for staying with us during your time in Fort Lauderdale. It was a pleasure having you as our guest recently; however, we regret your disappointment with your experience. Please know that we have limited control when it comes to reservations made through third-party sites, so any discrepancy regarding inclusions must typically be taken up with the site you booked with. Nonetheless, we'll be sure to share your feedback internally. We hope you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.

4/10 Mediocre

jeslyn

No le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2024