Though it’s not as grand as other hyatt hotels, room is modern n staffs are very helpful & friendly. ESP Aimee from reception who has helped us with bookings of tours etc. Overall, everyone is really helpful & friendly which made our stay a very pleasant one. Only small issue is the cleaning of room, was not very clean the first night. Also I left an item in the room & they are so responsive to help me send it back to Singapore. Really appreciate the service there, top notch!