6/10 Aceptable
Christy C.
8 jul. 2025
No le gustó: Limpieza
Almost a great stay
Emerald Grand is a nice place to stay but unfortunately, our personal unit was not good. The unit was dirty and our feet got black just walking through it barefoot. After we checked in, the maid was still in our unit cleaning when we walked in the room. She said she had problems with the washer and it was making her behind on finishing but she said all she had left to do was mop the master bedroom. She wouldn't stop talking and just do her job so we finally told her to go and not worry about mopping the master bedroom. We wanted to relax, not listen to her complain. She certainly had more left to do than what she said because the shower had black hair all over the walls and the counters looked unclean. The beds were nice and comfy, but the frame of the bed has a weird design and it sticks out, making it easy to trip over. My spouse stubbed his toe on the bed frame so bad it tore half of his toenail off and he was bleeding and screaming in pain. The toilet in one of the bathrooms had a broken seat and moved if you tried to sit on it.
Christy C.
Se hospedó 4 noches en julio de 2025