First of all, let me say this is a nice property. The issue we had was we arrived at 3:06pm to a dirty unit, had not been cleaned since the last guests. We sent a message and tried to call the Host as well as attempted to call an alternate person as instructed by the Host’s voicemail. The alternate’s phone number would not go thru. After an hour of no response, I googled the Host’s company and found a number of her co-worker and called him. He said the host was in the office, he would have her call. It took a few more minutes but she finally called, said she would have called sooner but “she was in a meeting.” To her credit, she already had a cleaning service en route but we would have to leave for an hour. The only service recovery offering she made was to “buy us a couple drinks at a local bar.” We were able to return and finally occupy the unit at 5:36 pm. PRO’s: Modern, spacious units for 2, very comfortable bed, cargo lift, outside area amenities, location.CON’s: Poor customer service, an electronic door lock that only worked about half the time, the gas stove had an igniter that constantly clicked when any burner was turned on, constant fight with the hot water, very tight parking spaces. The BIG TURN OFF: The window treatments on the front doors and doors in the back were see through, especially at night, no way to prevent anyone from intentionally or accidentally looking in at you. Will not stay again and cannot reccommend.