Patio

Opiniones sobre The Summit Hotel

4 out of 5
The Summit Hotel
5345 Medpace Way, Cincinnati, OH

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 731 de 1001 opiniones" "
Evaluación: 8 - Bueno. 147 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 68 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 35 de 1001 opiniones" "
Evaluación: 2 - Terrible. 20 de 1001 opiniones" "

9,6/10

Limpieza

9,4/10

Personal y atención

9,0/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Hugo

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente
Excelente opción en Cincinnati. Hotel amplio, cómodo, nuevo. Habitaciones espaciosas, camas relajantes. Baño amplio. Internet excelente. Parque gratis. Check in y check out super fast. Volveremos
Se hospedó 13 noches en enero de 2021
Respuesta de Nicole el 2 mar. 2021
Thank you for staying with us. We appreciate your positive response!

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente Hotel
El Hotel espectacular, todo impecable y en perfecto estado. Las instalaciones son fascinantes por la decoración y el buen gusto.
Se hospedó 1 noche en noviembre de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Un perfecto hotel en las afueras
Un hotel nuevo con un monton de servicios, amplias habitaciones, con baños equipados completos. Buenas vistas
Se hospedó 1 noche en febrero de 2020
Respuesta de Mary el 26 feb. 2020
Thank you for your feedback. We are happy you enjoyed the hotel!

4/10 Mediocre

Carlos Estuardo

No le gustó: Limpieza, personal y atención
Nice hotel, without staff
The hotel has nice installations, but it seems that they try very hard to save on staff, for two consecutive days nobody cleaned the room, in the breakfast area there were only two people to take care of everybody, when we did the check out the person who was in charge was unable to print the invoice, she offered to send it by email ..... I´m still waiting It´s an OK hotel, just don´t expect too much from the service side
Se hospedó 5 noches en agosto de 2019
Respuesta de The Summit Team el 23 sept. 2019
Thank you for taking the time to review our hotel. We are disappointed to hear that we missed the mark during your stay, and will be looking into the items mentioned. We hope to have the opportunity to host you again.

10/10 Excelente

Esther Carolina

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfect
Hotel building is brand new and very well/nice designed. Staff very friendly and helpfull. I will repeat next time in Cincinnati
Se hospedó 1 noche en agosto de 2019
Respuesta de The Summit Team el 4 sept. 2019
Thank you for your kind words about our hotel. We hope to have the opportunity to host you again!

10/10 Excelente

Dana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I loved the decor, spaciousness and modern design. It was wonderful to have indoor parking attached to the hotel.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Sheila

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel and location is in close proximity to Universities & shopping.
Se hospedó 1 noche en abril de 2024
Respuesta de Matt el 2 may. 2024
Sheila,Thank you for the positive feedback and glad to see you enjoyed your stay.

10/10 Excelente

Jevan

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice property with lots of activities for everyone.
Se hospedó 3 noches en abril de 2024
Respuesta de The Summit Hotel el 29 abr. 2024
Hello Jevan,Thank you for taking the time to provide us with your feedback during your stay with us. We are elated to hear that you enjoyed your stay, we will be looking forward to hosting you when your travels bring you back to the Cincy area.

4/10 Mediocre

Olufunsho

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
For several hours on my check-in date, there was no running water - toilet were messed up for several hours until early this morning. Also, a staff opened my door before 9am saying she made a mistake while my check-out time was 11am. I was pissed and I reported it at the front-desk that a staff came into my room unauthrized while I was yet to check out.
Se hospedó 1 noche en abril de 2024
Respuesta de The Summit Hotel el 29 abr. 2024
Hello,Thank you for taking the time to provide us with your feedback on your most recent stay. We appreciate your patience with us during this most surprising event. We are always striving to make all stays home away from home, this is not a common occurrence that we foresee happening in the future. We are currently working closely with our local waterworks company to find solutions if a city water main breaks in the future.Also, I do apologize about the intrusion before departure time. This will be shared with our leadership team to make sure this does not occur in the future.We are looking forward to making your next stay the Four Diamond experience we are known for.

10/10 Excelente

Melissa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
beautiful modern swanky :-) Lovely hotel and area
Se hospedó 2 noches en abril de 2024
Respuesta de Matt el 28 abr. 2024
Melissa, Thank you for the 5 star review. Look forward to seeing you in the future.

2/10 Terrible

Bryant

Viajó con su familia y niños pequeños
No le gustó: Personal y atención, estado de la propiedad e instalaciones
The staff did not honor a courtesy 12 30 check out. The plumbing stopped working the entire 2nd day stay. Missed my business meeting due to poor property condition. This is unacceptable!!!
Se hospedó 1 noche en abril de 2024
Respuesta de The Summit Hotel el 29 abr. 2024
Hello Bryant,Thank you for taking the time to provide us with your feedback on your most recent stay. We appreciate your patience with us during this most surprising event. We are always striving to make all stays home away from home, this is not a common occurrence that we foresee happening in the future. We are currently working closely with our local waterworks company to find solutions if a city water main breaks in the future.Also, we do try our best to accommodate late checkouts can occupancy allows. Unfortunately, we are not always able to accommodate courtesy 12:30PM late checkouts when our normal checkout time is 11AM. We are looking forward to making your next stay the Four Diamond experience we are known for.

10/10 Excelente

PAULA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Matt el 23 abr. 2024
Paula, Thank you for taking the time to give your positive feedback.

6/10 Aceptable

Trish

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención
One staff member was not helpful. He was just odd. Said his computer could not check me in and asked me To give my credit card info on a piece of paper. I said no. He just stared at me. Girl at desk next to him got me checked in right away with no problem. She was nice. No idea if that was a scam attempt? Property itself didn’t seem very inviting. Very sterile, industrial, cold. Room was clean. Bed comfortable. But don’t think we will be back / not our vibe. No cozy gathering spaces to chat etc.
Se hospedó 1 noche en abril de 2024
Respuesta de The Summit Hotel el 29 abr. 2024
Hello Trish,Thank you for reaching out and providing your feedback. During your stay we did have a Credit Card machine outage during that time. We did have to provide some of our guests with a physical form to provide authorization to process their cards once the system returned. I can understand your concern, I am glad to hear our team was still able to get you taken care of upon arrival. Also, sad to hear that our choice of decor and atmosphere is not quite the space you had in mind.

10/10 Excelente

Melissa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent
Se hospedó 1 noche en abril de 2024
Respuesta de Matt el 22 abr. 2024
Melissa,Thank you for the great rating. Look forward to seeing you again in the near future.

10/10 Excelente

George R.

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Parking was terrible no room in parking garage, unless you wanted to pay valet to park. Only issue in an otherwise excellent venue!
Se hospedó 1 noche en abril de 2024
Respuesta de Matt el 19 abr. 2024
George,I am very sorry to hear about your parking experience. If you are in the area again, we do have some designated parking in front of the hotel below in the gravel lot. Otherwise I am glad to hear your stay with us was a pleasant one.

10/10 Excelente

Deborah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Love this place! Great staff and service! Right off the highway!
Se hospedó 1 noche en abril de 2024
Respuesta de Matt el 15 abr. 2024
Deborah,Thank you for the great feedback. So glad to hear you enjoy our property and look forward to seeing you again

10/10 Excelente

sabrina f, Albany

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Matt el 28 abr. 2024
Sabrina, Thank you for the great review. Glad you enjoyed your stay.

10/10 Excelente

John

Se hospedó 3 noches en marzo de 2024
Respuesta de Matt el 26 mar. 2024
John,Thank you for the 5 star score. Glad to hear you enjoyed your stay and hope to see you again in the near future.

10/10 Excelente

Jaclyn

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the hotel! Super clean and comfortable.
Se hospedó 1 noche en marzo de 2024
Respuesta de Matt el 17 mar. 2024
Jaclyn,Thank you for your feedback. Glad to see the hotel was to your liking, and look forward to seeing you in the near future.

10/10 Excelente

BRIAN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great job! Friendly staff. Conveniently located. Very clean and peaceful. Parking garage sucks. Shower head could be better. All in all great stay!
Se hospedó 1 noche en marzo de 2024
Respuesta de Matt el 5 mar. 2024
Brian,Thank you very much for your feedback. Looks like all and all your stay was good. Sorry to hear about the garage and shower situation. I hope that next time your in the area you will choose The Summit Hotel as your hotel of choice.

10/10 Excelente

Melanie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean, helpful staff and good food.
Se hospedó 2 noches en febrero de 2024
Respuesta de Matt el 4 mar. 2024
Melanie,Thank you for the positive feedback and hope to see you again in the future.

10/10 Excelente

Max

Viajó con su familia y niños pequeños, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s perfect!
Se hospedó 1 noche en febrero de 2024
Respuesta de Matt el 4 mar. 2024
Max,Thank you for your feedback. Glad your stay was to you liking.

10/10 Excelente

Jeffrey K

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Matt el 4 feb. 2024
Jeffrey,Thank you for the positive feedback and hope to see you again when in the Cincinnati area.

10/10 Excelente

Jubeen

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Matt el 29 ene. 2024
Jubeen,Thank you for taking the time to give us your feedback, and glad to see your stay with us was to your satisfaction. look forward to seeing you in the near future.

10/10 Excelente

Sharon

Se hospedó 2 noches en enero de 2024
Respuesta de Matt el 27 feb. 2024
Sharon,Thank you for the positive feedback and glad that you enjoyed your stay.

8/10 Bueno

CARA

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property if you are travelling with dogs. Convenient to have the little kitchen
Se hospedó 1 noche en enero de 2024
Respuesta de Matt el 16 ene. 2024
Cara, I appreciate you taking the time to give us your feedback. I hope that the next time you are in the area, that you will consider staying with us again.

10/10 Excelente

Lucrecia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice and modern!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Matt el 7 ene. 2024
Lucrecia,Thank you for your feedback and glad to hear your stay was a good experience, Look forward to having you as our guest in the near future.

10/10 Excelente

Jessica

Se hospedó 2 noches en diciembre de 2023
Respuesta de Matt el 29 ene. 2024
Jessica,I am so happy to see your stay with us was a great stay. thank you for the great feedback. When your in the area again I hope that you choose us as your hotel of choice.

10/10 Excelente

Jonathan

Se hospedó 2 noches en diciembre de 2023
Respuesta de Matt el 25 dic. 2023
Jonathan, Thank you for the great feedback and glad to see you enjoyed your stay. Hope to see you again ijn the future

10/10 Excelente

Angela

Le gustó: Limpieza
No le gustó: Personal y atención
Respuesta de Matt el 27 feb. 2024
Angela, Thank you for taking the time to give us some feedback. Glad to see your stay was a pleasant one and hope when you are in the area again you will choose The Summit Hotel for your choice.

10/10 Excelente

Mikayla

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Matt el 19 dic. 2023
Mikayla,Thank you so much for your feedback. Glad to see your stay was to your satisfaction. Look forward to seeing you in the near future

10/10 Excelente

Cynthia

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Matt el 18 dic. 2023
Cynthia,Glad to see your stay with us was to your liking. Thank you for the feedback. Look forward to seeing you again in the near future

10/10 Excelente

Matthew

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en diciembre de 2023
Respuesta de matt el 18 dic. 2023
Matthew,Thank you for your feed back. Glad to see your stay was to your satisfaction. If you are in the area again in the near future I hope that your choose The Summit Hotel as your destination

8/10 Bueno

Fredrick

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff is very friendly and always ready to assist. The parking garage is within the hotel and there’s an entrance directly into the hotel from the parking garage so you never have to deal with weather. The hotel is decorated very elegantly but in a modern and somewhat minimalist way. I LOVED the room and the two complimentary water bottles and hand sanitizer provided. This was my second time staying here. I see myself staying here every time I visit Cincinnati.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Matt el 11 dic. 2023
Fredrick, I am happy to hear that your overall stay with us was to your satisfaction. look forward to seeing you in the near future

10/10 Excelente

Kennen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Matt el 11 dic. 2023
Kennen, Thank you very much for taking the time to give us your feedback. If your in the area again I hope that we will be your hotel of choice.

10/10 Excelente

sydney

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent
Se hospedó 1 noche en diciembre de 2023
Respuesta de Matt el 8 dic. 2023
Sydney,Thank you for the feedback. Look forward to seeing you again in the near future.

10/10 Excelente

Nicole

Se hospedó 1 noche en diciembre de 2023
Respuesta de Matt el 2 ene. 2024
Nicole,Thank you very much for the good feedback and looks like you enjoyed your stay. Look forward to hosting you again in the near future.

10/10 Excelente

Wenyan

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023
Respuesta de Matt el 5 dic. 2023
Dear Darious,Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

8/10 Bueno

Darious

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was an overall great experience and we will definitely return again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Matt el 2 dic. 2023
Darious,I am happy to hear that your overall experience met your or exceeded your expectations. Thank you for giving us your feedback and look forward to having you as our guest in the future.

10/10 Excelente

Jeffrey

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very modern, clean hotel.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Matt el 24 nov. 2023
Thank you for your feedback. So glad to see you were pleased with our accommodations and cleanliness. Hope to see you again when your travels bring you back to Cincinnati.

2/10 Terrible

Matthew

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención
Not pet friendly at all!
Hotel is listed as “pet friendly” on here. This hotel is only Dog friendly, which it should say Dogs only not pet friendly. I brought my parrot “which I have done in all my reservations that stated pet friendly” and they checked us in with the bird in his carrier which is just a large cage so they could easily see him. We went to our room got comfortable and my daughter went down to the lobby to get a snack where someone from the hotel approached her and told her we couldn’t stay there with my parrot. Mind you this was 6pm and 5 hours from my home. I called to the front desk when she told me this and after arguing with them they finally let us stay. Very bad experience, I mean, like what the heck did they want us to do in that situation, it would have been a nightmare trying to have to try and find another hotel at that point. So rude and so wrong of they not to state on the site it’s dogs only.
Se hospedó 2 noches en noviembre de 2023
Respuesta de The Summit Hotel el 19 nov. 2023
Hello Matthew,Thank you for taking the time to provide your feedback regarding your stay with us. I do apologize that there seemed to be a bit of a miscommunication regarding our pet policy. On The Summit Hotel website, we do state that we are a dog friendly hotel only. On third party websites such as this one (Expedia) we do not have the option to customize that information. Moving forward we will work with our team to make sure that they are having these conversations before the guest is settled into their room to prevent any inconvenience.Once again, we do apologize for the miscommunication. Please reach out directly if you have any additional questions or concerns that we can assist you with.Kind regards,

6/10 Aceptable

James

Se hospedó 1 noche en noviembre de 2023
Respuesta de Matt el 20 nov. 2023
Looks like your stay was to your satisfaction and we thank you for taking the time to give us some feedback. Hope to see you in the future when your travels bring you this way so that we may have you feel like your stay was a 10/10.

10/10 Excelente

Deborah

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love staying here while in Cincinnati! Wonderful staff!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Matt el 13 nov. 2023
Thank you for your feedback, and glad to hear your stay with us was to you liking. Look forward to seeing you in the future

2/10 Terrible

Danielle

Se hospedó 1 noche en noviembre de 2023
Respuesta de Matt el 8 dic. 2023
Danielle, I am so sorry to hear that your stay did not meet your expectations. Would like to hear more of why we did not meet those expectations. Look forward to hearing from you and hope if you are in the area again you will consider staying with us so that we may exceed in downfalls we might have had.

6/10 Aceptable

Clint

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
"Free" Parking isn't Free for Most Guests
Nice modern hotel with well appointed, well decorated rooms. There was almost no noise at night, very quiet, serene, relaxing atmosphere Front desk staff was friendly/helpful enough. Unfortunately, parking was a joke. They advertise free parking but only have a limited amount of spots. 75ish free parking spaces for 300+ guest rooms means the free parking area fills up QUICK on weekends. Once the spots are filled you can either park down the hill and across the street in a gravel lot or you can pay for valet. There is a perfectly good second level in the parking garage that they could allocate 1/2 of for free parking but they shut that whole upper level off for Valet so that they can earn an extra $20+tips per night. Very, very shady business. All 4 pillows on the bed were very large and poofy. If thick pillows hurt your neck, be sure to bring thinner pillows from home. Not sure why they don't put a thick pillow and thin pillow on each side like most hotels??
Se hospedó 2 noches en noviembre de 2023
Respuesta de The Summit Hotel el 18 nov. 2023
Hello Clint,Thank you for taking the to provide your review regarding your most recent stay. We are glad that you enjoyed our quiet atmosphere and well decorated rooms. We are saddened to hear that our parking options did not suite your needs. We do have (2) options for parking attached to the building to provide an equal amount of space for guests that want to self-park and guests that would like to take advantage of our Valet Parking amenity. We do hope when your travels bring you back to Cincy that we can make your next stay 10/10.Kind regards,

6/10 Aceptable

Hannah

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The hotel overall is very nice. What they don’t know you ha they charge you 100 dollars upon check in. The staff if nice what little bit I talked to them but the lobby is kinda a party after the weddings let out they need to have quite hours
Se hospedó 2 noches en noviembre de 2023
Respuesta de The Summit Hotel el 18 nov. 2023
Hello Hannah,Thank you for taking the time to provide your feedback regarding your most recent stay with us. We are glad that you enjoyed the hotel overall. I do apologize that our staff upon check in did not mention that we hold 50 per night for incidentals at the time of arrival. We do hope that when your travels bring you back to Cincinnati that we are able to make your next stay 10/10. Kind regards,

10/10 Excelente

tianna

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent propwrty
Se hospedó 1 noche en noviembre de 2023
Respuesta de Matt el 7 nov. 2023
Glad to see you enjoyed your stay. Look forward to seeing you when your travels bring you back to the Cincinnati area.

10/10 Excelente

Brian

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Matt el 7 nov. 2023
Thank you for taking the time to give us your feedback, and glad to see your overall stay was a pleasant one.

10/10 Excelente

Rita

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very comfortable and clean. Also they keep you hydrated.
Se hospedó 6 noches en octubre de 2023
Respuesta de The Summit Hotel el 2 nov. 2023
Dear Rita, Thank you for your kind review - We appreciate your feedback & hope to see you again soon! Regards, The Summit Hotel

10/10 Excelente

Patricia

Se hospedó 1 noche en octubre de 2023
Respuesta de The Summit Hotel el 3 nov. 2023
Hello, Thank you for staying with us. We appreciate your kind review - We hope to see you again soon! Regards, The Summit Hotel