The house itself is very nice and was very clean. The beds are generally comfortable and there's lots of dresser space. Multiple bathrooms with showers are great. Beautiful deck with lots of seating and tables and large indoor dining area. There's a coffee machine + Keurig if you're into that. Kitchen has working stove/oven, microwave, toaster oven, and the washer/dryer all worked.
Super easy to check in (just picked up keys after hours) and the neighborhood is great. Walking distance to the Island Creamery (what more do you need?) but off the main ave enough it's pretty quiet.
There were a few problems with the house. The gas grill was left in unusable condition and was never checked on. The grate and inside was covered in rust and mold. On top of that the igniter was known to be broken, but we were never told that. The manager had some come by to check on it, and they scraped down the cooking grate, and propped back up some of the parts that had literally fallen off, but and we still felt very uncomfortable using it. It would take hours to fully clean and sanitize the grill.
The internet was also inoperable when we arrived. We also unfortunately arrived Saturday night, and the management company is closed on Sundays, so we couldn't even make anyone aware of the problem until Monday. It wouldn't be until Wednesday afternoon that the internet had worked.
There was a minor issue with the shower drain that was fixed as soon as we were able to make management aware of it.
Also the refrigerator produced so much condensation inside that our food started to grow mold... I've never experienced that before.
Overall we were able to deal with most issues and Amy was very helpful to sort out as much as was possible. We certainly appreciated that. However we were still a bit disappointed there was so many issues in the first place.