Dear JAIRO ROBERTO GUZMAN, Thank you for sharing your experience with us. We sincerely apologize for the billing concern and completely understand the frustration you must have experienced. We appreciate you for bringing this matter to our attention and for your patience and understanding. Your feedback is invaluable, and we hope you will give us another chance to restore your confidence in us.Sincerely,Patrick BirchallGeneral Manager

Dear Jhon Wilson, We are thrilled you had an excellent stay at the Chicago Marriott Downtown Magnificent Mile, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Sincerely,Patrick BirchallGeneral Manager

Dear Luis, It was great to read your review and learn how much you enjoyed your stay. We are happy you were pleased with our service, and our location was perfect for your needs and helped make your visit successful. We love that our guests can enjoy the best of the city right at our doorstep! Thank you very much for sharing your experience so future guests can see what makes Chicago Marriott Downtown Magnificent Mile an excellent choice when visiting the area.Sincerely,Patrick BirchallGeneral Manager

Dear Adriana, Thank you for choosing to stay with us and for taking the time to leave your five-star rating. We believe our excellent accommodations and convenient location make us a great choice when visiting the Windy City. It was a true pleasure accommodating you! We hope you will make Chicago Marriott Downtown Magnificent Mile your home away from home whenever your travels bring you to our area.Sincerely,Patrick BirchallGeneral Manager

Dear MANUEL E, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the Windy City. It was a true pleasure accommodating you!We hope you will make Chicago Marriott Downtown Magnificent Mile your home away from home whenever your travels bring you to our area.Sincerely,Patrick BirchallGeneral Manager

Dear Irene, Thank you for sharing your thoughts on your time at Chicago Marriott Downtown Magnificent Mile. It is always a pleasure to see our guests enjoy everything we offer. We look forward to your return whenever you revisit the area.Sincerely,Patrick BirchallGeneral Manager

Dear Laura, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. We are disappointed that we were not successful in providing this for you and regret your inconvenience with the bathtub. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Patrick BirchallGeneral Manager

Dear Franklyn, Thank you for taking the time to comment on the issues you encountered during your stay. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We have also noted your feedback regarding housekeeping. We will address this appropriately, and we are grateful for your patience. We hope you will give us another opportunity to provide you with the great experience you trust in our brand and that you should always expect from our hotel.Sincerely,Patrick BirchallGeneral Manager

Dear DANIEL, It was great to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit a success. We love that our guests can enjoy the best of the city right at our doorstep! Thank you very much for sharing your experience so future guests can see what makes Chicago Marriott Downtown Magnificent Mile an excellent choice when visiting the area.Sincerely,Patrick BirchallGeneral Manager

Dear Andrea, thank you for your nice rating and for letting us know that your stay at Chicago Marriott Downtown Magnificent Mile was great. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Patrick Birchall,General Manager

Dear Guest, thank you for sharing your experience at the Chicago Marriott Downtown Magnificent Mile. Your praises about our courteous service and excellent location are a pleasure to read. We enjoyed hosting you and hope to welcome you back soon. Sincerely, Jake Kazmierski, Front Office Manager