Worst vacation rental experience we’ve ever had. showed up with a car full of groceries and packed bags from far away only to discover no air-conditioning unit was completely filthy and property management would not return. Our phone calls one 800 numbers led to many dropped. Phone calls and promises to call us back with no results, we ended up throwing away $400 worth of food staying at a local hotel for a ton of money. Because of the no air-conditioning, the unit was over 100° inside and my elderly mom almost had a heat stroke. I drove her home four hours in the middle of the night. The situation could’ve been resolved with a mechanic or a temporary air conditioner, delivered to us as promised by one of the many phone calls I had. With no response to our phone call, we were forced to leave without even staying there and scrambling to find a hotel for the night. Not only was a situation dangerous it was not taken seriously by any of the property management. I plan on filing a case with a Better Business Bureau and demanding a refund we’re out almost $5000 as a family in groceries. Hotel stays wasted food and mileage. I hope nobody else experiences this as it was traumatic and horrible. I plan on following through the arbitration process in hopes to get our money back and to teach these people a lesson that they cannot treat people like this.
Besides the air conditioner failure, the place was absolutely filthy. I took pictures of everything.