We made the best of our trip to North Captiva, enjoying time with friends and access to the remote and beautiful beaches. I am giving this property a rating of 3 out of 5 stars, because the property owner was very responsive after our return, and genuinely concerned about our experience. She did all that she could to make the situation right after the fact through reimbursement. Our experience on the island, however, was far from ideal. If not for the owner's response after our return, I would be giving this property only 1 out of 5 stars.
The house itself is beautiful and the location is great, but the house is not being properly maintained or cleaned; and the management company was not responsive when contacted. The list of issues is so long it was almost comical. Some of the issues included not being picked up from / dropped of at the ferry boat, our grocery and liquor orders missing for 2 days, broken appliances, no electricity on the 2nd floor of the home, cleaning not being fully conducted before check-in, an unusable grill, unusable pool, damaged and dangerous flooring and toiletries and kitchen products not being provided as stated in the rental agreement.
I would recommend that anyone looking to rent this home contact the owner to make sure that the above issues have been addressed and that a new management company has been hired. Many of the issues we encountered could have been non-issues had the management company just been responsive and helpful.
Tortuga Management company was not responsive, and when they did finally send someone to help us deal with missing or broken items, they would arrive unannounced, let themselves in, and leave without follow up. Duncan from Tortuga Management was one of the most unprofessional people I have ever had to deal with, and I have worked in the service industry myself for more than 15 years.