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Reviews of Prime Residence New Cairo

2.5 out of 5
Prime Residence New Cairo
New Cairo 1, New Cairo, Cairo Governorate

Reviews

9.4

Exceptional

Rating 10 - Excellent. 19 out of 24 reviews" "
Rating 8 - Good. 4 out of 24 reviews" "
Rating 6 - Okay. 0 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

9.4/10

Cleanliness

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our time here - it was clean and felt safe, with 24hr security onsite. There is a roof terrace for all to use (although this could do with a little TLC). The front desk attendants were friendly and very helpful - they helped us a great deal with translation when trying to arrange delivery of our delayed luggage. We would love to return for another stay someday.
Stayed 6 nights in Apr 2024

10/10 Excellent

Kelly

Liked: Cleanliness, property conditions & facilities
The property was in a great location and staff are all friendly and accommodating. You get a full suite with all the things you need your stay. A great option for those who need to stay close to the university. Thanks again.
Stayed 5 nights in Mar 2024

10/10 Excellent

Ana, Aventura

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern facilities with kitchen and laundry in the apartment. We booked a
Stayed 5 nights in Jan 2024

10/10 Excellent

maha

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excellent option for accommodation in New Cairo, close to the AUC and to shopping areas. Safe neighborhood and wonderful staff. Room was clean, well organized and equipped. It is 30-40 minutes from downtown Cairo and the Nile areas but transportation (UBER) is availalbe.
Stayed 2 nights in Sep 2023

8/10 Good

Mohammed

Traveled with group
Liked: Cleanliness, room comfort
The gym equipment all are broken and don't works Electricity at this property is shutting down from Time to time
Stayed 2 nights in Aug 2023

10/10 Excellent

Ashley

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Alya

Traveled with group
Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2023

8/10 Good

Fareed

Business traveler
Liked: Property conditions & facilities
Reception gentlemen 3 of them on 3 shifts are amazing for help always
Stayed 4 nights in Aug 2023

10/10 Excellent

haytham

Liked: Cleanliness, property conditions & facilities
Best place to stay at the fifth settlement
Stayed 2 nights in Jul 2023

10/10 Excellent

Hicham, Dedham

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 4 nights in Jul 2023

2/10 Terrible

Manal

Traveled with family
I had a bad experience at this hotel apartment. Although I had a confirmed reservation through Expedia, upon my arrival with my family the hotel receptionist told me that my reservation was canceled as it was not confirmed! Then they offered me a downgraded room with a price higher than my original reservation! When I requested to see a manager, the receptionist told me he’s the one in charge! After check in, no one even cared to tell us about the hotel facilities. Completely unprofessional staff and terrible check in experience. I won’t go back again
Stayed 4 nights in Jul 2022

10/10 Excellent

Sama

Traveled with family
Liked: Cleanliness, room comfort
everyone was great! the staff was amazing. really liked this place.
Stayed 2 nights in Jul 2022

10/10 Excellent

Youssef

Traveled with family
Liked: Cleanliness, room comfort
Great choice for families
Very friendly and helpful staff. Accommodations were just what we needed and the proximity to Point 90 mall was very convenient. Highly recommend!
Stayed 2 nights in Jun 2022

10/10 Excellent

May

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel apartment had all we needed and more; fully equipped kitchen, washing machine, TV, walkable distance to shops, grocery store and dining. The reception and housekeeping were always helpful. I would love to come back next time we are in Cairo.
Stayed 5 nights in Jun 2022

10/10 Excellent

Ghassan

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

KASSANDRA

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
If you are visiting Cairo, make sure you make it your priority to stay here. The mall is literally a 2 minute walk and has a lot of good restaurants in there. The staff goes above and beyond to make sure you are comfortable. I can’t wait to go back!
Stayed 6 nights in Apr 2022

10/10 Excellent

Mohamed

Liked: Cleanliness
Staff are welcoming
Stayed 9 nights in May 2022
Response from Mahmoud Mustafa on 2 Jun 2022
Dear Mohamed, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. It is a pleasure to see that in general you were happy with the services you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of a great importance to us, only through your comments, we aim to improve the level of services that our guests’ receive, and in today’s world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home.

10/10 Excellent

Suleiman

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Excellent apartments, very friendly staff and very clean… will stay at it again for sure
Stayed 1 night in May 2022
Response from Prime Team on 7 May 2022
It was a pleasure hosting you and we hope to see you again, thank you for choosing Prime :)

10/10 Excellent

Said, Jeddah

Liked: Cleanliness, amenities, property conditions & facilities
I loved staying on the property because of Mohamed the front desk supervisor. This gentleman is a fortune for any business and I would highly recommend all guests to ask for him when you arrive.
Stayed 6 nights in Apr 2022
Response from Prime Team on 11 Apr 2022
It was a pleasure having you with us and we look forward to welcoming you again in Prime :)

10/10 Excellent

Naseer

Traveled with family
Liked: Cleanliness, room comfort
Another wonderful stay
Once again, a very pleasant stay in prime residence, this is my second time staying in a 2+1 apartment, we felt like home and we had a very comfortable stay for 6 nights. The apartment is really cozy and serviced to the comfort of everyone staying in. The team was very nice, and all our request were met with a smile and quick response, thanks to Me. Hazem and his team. The area is full with restaurants ( within walking distance) and using uber and careem can get you anywhere in Cairo. I will definitely comeback again to prime residence next time we visit cairo. Keep up the good work.
Stayed 5 nights in Mar 2022
Response from Prime Team on 30 Mar 2022
It was a pleasure having you with us and we look forward to welcoming you again in Prime :)

10/10 Excellent

Naseer

Traveled with family
Liked: Cleanliness, room comfort
Wonderful choice.
We are happy with our selection to prime residence, everything is just like the picture posted, moreover, we got a very warm welcome from the management team and the receptionist, thanks to Mr Hazem, And the two Mr. mohammed. Who were so professional, respectful, and welcoming. Thanks to prime residence for this beautiful experience. The residence is clean, has everything a family need. close ( 3 min walk) to a beautiful mall (point 90). Taxi to nasr city is 80 egp from residence. I will comeback again to prime residence for sure.
Stayed 1 night in Mar 2022
Response from Prime Team on 30 Mar 2022
It was a pleasure having you with us and we look forward to welcoming you again in Prime :)

10/10 Excellent

Carlo

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I liked the accommodations and how the room was arranged. Maybe more outlets for electric power in the lounge could be useful, since that could likely be the area where people work, etcetera. The staff was friendly and willing to help. I would only recommend more tourist-friendly features, such as information on places where to eat or see around. The people were friendly and helpful, but keeping in mind that Cairo receives a lot of tourists from far away places, and who don't know the language, more accessibility may make people feel more welcome.
Stayed 3 nights in May 2024